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Play.com DVD-R sent !!!

Just a warning, I ordered a dvd from play.com and was sent a copy :eek:
The dvd was not sealed and instead of receiving an original dvd it contained a printable dvdr. I have emailed them and returned the dvd for a full refund, but I am extremely annoyed and will not be using them again :mad: :mad:
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Comments

  • What was the DVD?
    ---->

    Life is short, Break the rules, Forgive quickly, Kiss slowly, Love truly, Laugh uncontrollably, And never regret anything that made you smile

  • Chet Atkins & Friends which cost £11.99 !!!
  • Ivrytwr3
    Ivrytwr3 Posts: 6,304 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I've spent over £2k with Play.com and find it a fantastic site. I'm sorry if you have received this, but as you say return it explaining the situation and i am sure you will get a full refund and maybe a voucher for further purchases.
  • windym_2
    windym_2 Posts: 5,261 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Could be that someone ordered the real one, copied it and replaced it with the copy and sent it back for a refund? I always use play.com and have found them nothing less than brilliant.
  • Yes I also think that somebody probably ordered it and sent a copy back for a refund. But their returns policy clearly states items for return should still be sealed or faulty. This dvd was not sealed, therefore why was it not checked before being sent out ?? It was a very good quality copy, but the purple back gave it away. Also the artwork was very good but still easy to spot a printable disc. Just hope nobody else has received one thinking it is an original. :eek:
  • Poppycat
    Poppycat Posts: 19,899 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    wow extrodinary. Yes they should check items that are faulty before sending them out if proven to be false. I never had this problem before and not disputing your claims obviously Play are at fault.
  • The reason for my earlier question is that Sony disks now come in a great orange/pink colour and look as if the label has been printed very badly. Crimson River 2 is a great example.

    I've uploaded a couple of images here:

    top7ux.jpg

    bottom1db.jpg
    ---->

    Life is short, Break the rules, Forgive quickly, Kiss slowly, Love truly, Laugh uncontrollably, And never regret anything that made you smile

  • greenwich
    greenwich Posts: 8,044 Forumite
    1,000 Posts Combo Breaker
    bigglesinc wrote:
    The reason for my earlier question is that Sony disks now come in a great orange/pink colour and look as if the label has been printed very badly.
    Good thinking. The DVDs I get on rental from Amazon often look the same, as if they are copies, but I have never thought for one moment that Amazon would get involved with anything illegal.
    Eh?? I give up!! Towel is getting thrown in here! :D
  • pin
    pin Posts: 4,265 Forumite
    Part of the Furniture Combo Breaker
    have you had a response from play re the fact the dvd was a copy?

    remember everyone makes mistakes, even believe it or not companies, but its how the mistakes are rectified that should matter.
    "An eye for an eye leaves the whole world blind" - Mahatma Gandhi
  • Poppycat
    Poppycat Posts: 19,899 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    That's perfectly true pin
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