Tesco delivery - complaint help please

uktim29

What I thinks happend is the driver wasn't asked to carry the shopping upstairs but was told/demanded. And because of the disabliity there was going to be no argument, the driver wasn't going to be able to have a say in anything. It's not the right way to speak to someone and thats why I think the driver stretched the cat thing out.

Now if you'd asked him nicely and not banged on about your disability............

amy

well i've had loads of deliveries from tesco and i think that sometimes you get a driver whos really nice does his job and is really helpful then sometimes you get the grumpy old gits who i dont even know why the work with the public. you've had a bad experience tesco should apoligise at least i mean i had 2 items missing on my last order they apoligised give me a refund for the items repaid my delivery fees and sent me a £10 e voucher with no spend amount... the customer is always right and if your unhappy the should try to rectify it. the only way round it next time is in the special instructions box make a note tellin them you need it to be carried upstairs and you have a cat!!!

Sssssss

Timmne wrote: »

Yet another case where I'm going to have to be pedantic and tell people it's Tesco - there's no such thing as Tescos!

so would you say

I am going to 5 tesco today or
I am going to 5 tescos today.

Timmne

You'd say the latter - but

I have used Tescos a long time

and

I should like a surety from Tescos

and

On the home page of tescos online

and

was what tescos itself promises

and

Asda are cheaper than tesco's

Are all wrong (in the context in which they were written)

BlondeHeadOn

If you are in the delivery area, I'd suggest you switch to Ocado for your home delivery online shopping. I am also disabled, and Ocado are fab. They have 1 hour delivery slots and they **phone you** if they are going to be early to check you don't mind (oh, heaven!) If they are late and don't make the deliver hour, you don't pay.

The delivery person always brings the shopping into the kitchen - they expect to, it's part of the advertised service. And the shopping is already sorted into different coloured bags, marked 'freezer', 'fridge' etc. so it is really easy to put away.

And best of all, the delivery people are always cheerful!

I can't rate Ocado highly enough, and I will never go back to having deliveries from Tesco or anyone else ever again.

cheapscate

uktim29 wrote: »

What I thinks happend is the driver wasn't asked to carry the shopping upstairs but was told/demanded. And because of the disabliity there was going to be no argument, the driver wasn't going to be able to have a say in anything. It's not the right way to speak to someone and thats why I think the driver stretched the cat thing out.

Now if you'd asked him nicely and not banged on about your disability............

Why are you jumping to conclusions? Is it because you were the original delivery driver? that would explain the rude attitude!

viktory

I am with the majority - perhaps the driver is phobic about cats??? I don't know, but I do know life is short, so OP perhaps you should forget it happened, and when ordering, make sure Tesco know you are disabled, need the shopping taken upstairs to the kitchen and that you have cat/s.

blue_monkey_2

I was going to add the same. If you want to compain then send a letter to head offce (usually find the address on your receipt or any Tesco product) and then just send a letter outlining what happened. And forget about it for now. Far more important things in life to be worrying about really. I do admit though, he should have realised there was a cat in the house if he was delivering cat food.

When you place your order there is a note that reads 'special instructions' or something like that, just add in there that you will need help taking products into the flat up one flight of stairs and into the kitchen as you are disabled and cannot carry anything. Also that you have cats so please send someone not allergic/scared of them. Thank you.

That should cover you and the driver will be prepared.

Send the letter if it will make you feel better but tesco are pretty useless at stuff like this and do not bother wih a reply - just like Asda, they are all as bad as each other. Oh, send the letter to the delivery stores manager and then cc a copy to the head office for the attention of Terry Leahy - google it and you'll get the address. HTH.

Incidentlly, we have been getting Tesco deliveries for years too and we have recently moved and today I had a deliveryand the man said 'shal I help you take it through to the kitchen'. i jumped at the chance - a driver had never offered to help before and I usued to do it (especially now it comes without bags) he even unpacked the boxes for me too. Nice chap!!

uktim29

cheapscate wrote: »

Why are you jumping to conclusions? Is it because you were the original delivery driver? that would explain the rude attitude!

It's not rude reading how the op behaves then working out what probably went on.

hollydays

It looks like the delivery driver took exception to your attitude,as he perceived it.
If someone had said to me "aren't you going to carry anything?",i would have been a bit embarassed that they thought I was swinging the lead,and I would have said "I am disabled and had an accident recently",not " I will see if there is anything light I can carry",which can convey a totally different attitude.As you had no notes on the order,you can't blame him.
The stuff with the cat was obviously just a tit-for-tat thing.