3G mobile broadband-want to return and cancel

credit_crunch

i have had such a nightmare trying to cancel my contract.

I sent a letter to 3 on 8/10/08 to cancel my contract, and recieved a call to say it was ok & to ring another number etc blah blah blah

Anyway to cut a long story short - no1 knew that i had the go ahead to cancel it as my notes had not benn updates... blah blah blah

I then sent 3 letters to the 3 different addresses (via next day recorded delivery) I had for 3 on 20/20/08... and no response to date.

I have just emailed Kevin Russell (even though I sent a letter to his office) and fingers crossed I get a response as in my letter I said I would return the dongle on 31st if I had not recieved my returns authorisation number & the freepost jiffy bag to return the 'equipment'

will this nightmare ever end.....

Welliesorter

A few months ago, prompted by a tip on this site, I signed up for 3 Mobile Broadband on a £7.50 per month 18 month contract via Quidco. At that price it seemed rude not to.

I've just received my monthly bill and found that from this month I'm being charged £7.23 plus VAT, which increases the total bill to £8.50.

Has anyone else had this?

heavy_t

Yes,

I took out the £15 deal and on the second bill it's gone up to £16.17 excluding VAT!

However, as I'm in dispute with them I'm not paying it. I cannot recommend Three to anyone, their customer service is appalling.

whitedot

They've started charging an extra quid (£0.851 plus VAT) for paper itemised billing without warning. I noticed this.

If you go onto your My3 account online and to 'Billing Preferences' you can opt out of paper itemised billing, saving the £1. They warn it may take a month to kick in though. Yeah, alright...

I don't see how they are allowed to suddenly charge more without telling us first, but there you go.

Welliesorter

whitedot wrote: »

They've started charging an extra quid (£0.851 plus VAT) for paper itemised billing without warning. I noticed this.

Oh yes. It's itemised on page 2 of the bill. That'll teach me to put my glasses on before I open the post. Thanks for saving me a phone call.

HelenYorkshire

Beware PAYG! My housemate uses it - it is NOT like a phone, where if your credit goes, it disconnects. She says they charge you if you go over... also you only get a month to use your credit.

And a note of hope - about 2-3 weeks ago I sent a consumerdirect "templated" letter (quoting sales of goods act) by recorded delivery to 3's Scottish address. I also emailed them a copy of this letter.
I had a phonecall :eek::rotfl:
It was agreed that my modem be replaced, I was credited £50 to my account, and if I wasn't happy with the modem after trialling it then I would be released from the contract :T (this is much less than I asked for in my letter, but that is the art of haggling )
I now have the huawei E160G. It is much better BUT still not satisfactory. I spent TWO DAYS last week downloadng a software update - it was interupted so many times the file corrupted and is useless.
I emailed last Thursday asking to be released from contract as previously agreed, but have heard nothing yet. I will give them another couple of days to respond before hammering them again :mad:

onzey

Don't know if its the same on PAYG as contract but I phoned them and requested that the credit limit (on my contract) be set at £0 which I understand prevents you going over your usage limit and incurring extra charges.

jebervic

HelenYorkshire wrote: »

Beware PAYG! My housemate uses it - it is NOT like a phone, where if your credit goes, it disconnects. She says they charge you if you go over... also you only get a month to use your credit.

And a note of hope - about 2-3 weeks ago I sent a consumerdirect "templated" letter (quoting sales of goods act) by recorded delivery to 3's Scottish address. I also emailed them a copy of this letter.
I had a phonecall :eek::rotfl:
It was agreed that my modem be replaced, I was credited £50 to my account, and if I wasn't happy with the modem after trialling it then I would be released from the contract :T (this is much less than I asked for in my letter, but that is the art of haggling )
I now have the huawei E160G. It is much better BUT still not satisfactory. I spent TWO DAYS last week downloadng a software update - it was interupted so many times the file corrupted and is useless.
I emailed last Thursday asking to be released from contract as previously agreed, but have heard nothing yet. I will give them another couple of days to respond before hammering them again :mad:

How the heck can they charge you if you run out of credit on PAYG ?, its a PAYG- PAY AS YOU GO, they don't have access to your bank account or cedit card:rolleyes:

Needofhelp_2

I got my contract 10 days ago online.

worked fine in my "home" but in my rented flat for work, its pants, virtually un usable.

Can I cancel the contract, (with in 14 days still) or is the 3 day rule a killer ?

conalicia

I purchased a 3G dongle on the 1st of October. I am yet to recieve internet. It had one day when it picked up a signal, and took hour hour to open two pages on the internet. and that has being my service todate. I am tied intoa 18 month contract. Within the first 14 days of having the dongle I called and spoke to customer service who told me they were working on a receptor in my area, and the problem will be fixed in in two days, hence my reason for not getting internet. During this time, I was also told i should take my dongle to a friends house who lives in a different postcode, since the problem had being fixed in my area, and see what the recetionis like there.

Each time I was reassure there was no problem with my dongle, and the 3G network was reliable. They "escalted" my problemto there specialist technical support team who still havent being able to fix this problem. I am paying for this service, and not getting anyinternet, and the penalty will fallon me,although I am not recieving a service from 3G and I am inconvinienced by them. It is now december and I am still without internet. I feel at a loss. Help!