Unreceived item

soolin

I'm sorry I still don't follow. For anything sent 1st or 2econd class mail with or without a COP there is nothing on the Royal Mail website that offers additional insurance.

The only thing I can think of is that there is additional insurance on parcels carried by the Royal Mail but that works out more expensive than RD or special delivery on smaller items as the minimum charge for a UK parcel is £3.60 which is a basic £30 of cover with an additional payment required for insured items up to £500. (75p covers up to £100 of loss £1.75 up to £250 of loss etc).

http://www.royalmail.com/portal/rm/jump2?catId=400028&mediaId=400031

So sending something like a mobile phone worth £180 as a parcel will cost you £5.35 (paying the additional £1.75 for insurance over £100) and take several days and not be trackable for paypal purposes, or £4.25 by special delivery guaranteed next day delivery.

Obviously if heavy things are being sent then parcels will be cheaper, but for most things like phones and consumer electronics special is cheaper.

Soo

buggu

i agree with u soo, for valuable items u can either send by standard parcel service and pay extra insurance but seems u be better off with special delivery since for an extra few pences it be signed for and next day delivery.

A good example is something i,m posting today:

Valued : £100

ist class: £5.89 recorded delivery but only insured for £30
Standard: £5.38 with the extra insurance
but buyer can say they havent recieved it
special: £6.95 next day recorded delivery

hope this clarify a bit and guess i will be using special delivery now on since used to take the risk with standard and ist class, so BEWARE

soolin

George_Bray wrote:

Soo

Now, you may be right that this isn't offered with Recorded Delivery. I don't know. It may be that the Post Office want to shoe-horn you into buying rip-off Special Delivery. But what does Special Delivery offer, when 2nd class standard mail is almost as fast? How many things are that urgent? As for insurance against damage or loss, you're covered for 0p/75p, and they will pay out. The only other thing is that you don't get a signature on delivery, but who needs it? In the unlikely event that the recipient says the item hasn't been received, he can confirm it in writing and you can submit an insurance claim to the Royal Mail.George

I use special delivery purely because of the insurance, speed is not why I choose it. Also, I assume you haven't had to make a claim from the RM as you would know that your buyers signature is not required. The seller makes the claim and merely provides details of the address the item was posted to.

George_Bray wrote:

I put a term in my auctions that the buyer owns goods in transit. Where does eBay say the seller has responsibility for the package to the point of delivery?

George

I also assume you don't take paypal as of course it remains your responsibility to ensure th eparcel arrives (and you can prove it if there is a dispute) otherwise the buyer automatically wins a chargeback.

Despite the fact that I only ever use paypal for purchases I would like to think that sellers take the same responsibility for all their parcels whether they are in fear of a chargeback or not. Seeing such a term in an auction would, I'm sorry to be harsh, put me off bidding. Since ebay are also allowing claims through them for items not received, hopefully all buyers will soon have the same protection whether or not they pay by paypal.

Soo

George_Bray

soolin wrote:

I use special delivery purely because of the insurance, speed is not why I choose it. Also, I assume you haven't had to make a claim from the RM as you would know that your buyers signature is not required. The seller makes the claim and merely provides details of the address the item was posted to. I also assume you don't take paypal as of course it remains your responsibility to ensure th eparcel arrives (and you can prove it if there is a dispute) otherwise the buyer automatically wins a chargeback.

Soo

I'm sorry buy your are wrong on all accounts as far as my situation is concerned:

(1) I've made several successful claims from the Royal Mail. My point about having the buyer put non receipt in writing is that it 'certifies' that they are telling the truth.
(2) I do take Paypal, and I buy lots of items via Paypal sellers too. I seldom bid on items with special delivery or recorded delivery as p&p is then poor value. These sellers obviously aren't aware that Paypal makes it near-essential to use recorded delivery of some sort. I somehow doubt it, but will re-check.

Regards
George

masonic

George_Bray wrote:

(2) I do take Paypal, and I buy lots of items via Paypal sellers too. I seldom bid on items with special delivery or recorded delivery as p&p is then poor value. These sellers obviously aren't aware that Paypal makes it near-essential to use recorded delivery of some sort. I somehow doubt it, but will re-check.

Accepting paypal does not make it near-essential to use recorded delivery, but in a case of non-delivery, a seller would have to refund the buyer to avoid a paypal chargeback, then recover the costs up to £30 minus postage from royal mail. Many sellers do this.

George_Bray

Masonic

I usually avoid offering Paypal, primarily to avoid the commission. Now I have another reason to avoid accepting payment by Paypal if the buyer can just shout 'non-delivery', whether the item has been received or not. I always assumed that proof of posting is good enough. Are you saying that proof of posting is not good enough for Paypal? If so, it makes Paypal look even less attactive. Also, what about International deliveries?

Regards
George

masonic

George_Bray wrote:

I usually avoid offering Paypal, primarily to avoid the commission. Now I have another reason to avoid accepting payment by Paypal if the buyer can just shout 'non-delivery', whether the item has been received or not. I always assumed that proof of posting is good enough. Are you saying that proof of posting is not good enough for Paypal? If so, it makes Paypal look even less attactive. Also, what about International deliveries?

Paypal will only accept a valid tracking number showing the item was delivered as proof of delivery, otherwise you would lose the claim. That goes for international delivery as well. The additional problem is that you cannot claim postage back for royal mail services, but a chargeback through paypal includes P&P.

helen21_2

And why shouldnt a full refund be given (including postage) if item is not received by buyer. Surely it is the sellers responsibility to get item to buyer. Wondering if you clearly state this in your auctions?

masonic

helen21 wrote:

And why shouldnt a full refund be given (including postage) if item is not received by buyer. Surely it is the sellers responsibility to get item to buyer. Wondering if you clearly state this in your auctions?

It's not quite as simple as that. Paypal awards buyers a full refund (presumably as credit card companies do and paypal wants to avoid credit card chargebacks from people funding their payments this way), but when paypal is not used, it is the buyers responsibility to purchase additional insurance in order to be able to submit any claim for non-delivery through ebay. As Soo has mentioned previously, ebay seem to be tightening up the rules a bit in this area, so things could improve further for buyers not using paypal.

helen21_2

masonic wrote:

It's not quite as simple as that. Paypal awards buyers a full refund (presumably as credit card companies do and paypal wants to avoid credit card chargebacks from people funding their payments this way), but when paypal is not used, it is the buyers responsibility to purchase additional insurance in order to be able to submit any claim for non-delivery through ebay. As Soo has mentioned previously, ebay seem to be tightening up the rules a bit in this area, so things could improve further for buyers not using paypal.

Well yes i understand that but are you saying that if you pay by cheque and not receive the item that the seller claims monies back off RM and refunds the buyer minus postage costs?