Has your internet gone down? this may be why!

Gambler

espresso wrote: »

So use method 2 or 3 as already stated to download the latest version of ZA. Use a bit of logic!

Can't remember which product I have and I didn't think I would be able to download from work but I have just downloaded all 5 updates so will run the correct one when I get in tonight.

Many thanks

GeorgeHowell

Zone Alarm have just issued an updated version which fixes the problem (7.00483.000). They were pretty quick off the mark, whereas MS seem to be strangely silent about it all.

needmoney

Thanks to all for this thread and especially you Anthony, I just wish I'd seen it yesterday I've done umpteen system restores trying to fix it and as fast as I was fixing the b..... update was unfixing :eek::eek::eek::D

I've taken the update out for now and disabled auto updates, I also took out the hotfix thing there was so much information and so many links I got confused.

Anthony2oo5

if you have removed the update, I recommend you see expressos post and get the latest version of ZoneAlarm, then activate windows updates again and install all the updates available to you.

hnisc

I didnt have internet connection for 2 days because of this :mad:

Bloody Microsoft!

[Deleted User]

hnisc wrote: »

I didnt have internet connection for 2 days because of this :mad:

Bloody Zonealarm!

Fixed for you

Gambler

Fixed for me too. Just wanted to say a big thanks again to Anthony and espresso.

jassi_9

espresso wrote: »

Your options to fix this problem are incorrect. The secuity level should not be lowered and the MS update KB951748 should not be uninstalled.

The correct action is to download and install the latest versions which solve the loss of internet access problem here:

ZoneAlarm Internet Security Suite
ZoneAlarm Pro
ZoneAlarm Antivirus
ZoneAlarm Anti-Spyware
ZoneAlarm Basic Firewall

he wasnt actually wrong as everything he suggested was wat virginmedia told me to do over the phone...

might have changed later but initially this is EXACTLY what they said you should do

espresso

jassi_9 wrote: »

he wasnt actually wrong as everything he suggested was wat virginmedia told me to do over the phone...

might have changed later but initially this is EXACTLY what they said you should do

Well Virgin Media were behind the times then if they were giving that advice last night. When I posted all versions of Zone Alarm had been re-released to work with the M$ update.

jassi_9

yea they are behind lol

well that was the advice they gave me at around 12 o'clock when i first notcied it was down

but your advice seems like the more logical advice....

to be honest i didnt follow wat they said anyway!

i just heard "it could be an issue with zonealarm" after that i stopped listening lol

thanks