Has your internet gone down? this may be why!

Anthony2oo5

If your internet on a certain computer went down on Tuesday then its more than likely because of the latest update from Microsoft. Full details HERE.

If you have Windows XP, or 2000, with ZoneAlarm, and did updates on or since Tuesday, then there is a conflict between them and here's how to fix it.

• Upgrade your version of ZoneAlarm, see HERE. If this fails, or is not an option for some reason then use one of the following.

• Easy option is to go into ZoneAlarm and lower the security level down to medium, or ......
• Uninstall update KB951748 from "Add remove programs" in the control panel and ticking "Include updates" in the top right corner.

Vista isn't affected (for a change), hope I helped.

nickj_2

thanks for that - i've just had to see to my dd laptop , i knew z/a was causing a problem but wasn't sure why

espresso

Anthony2oo5 wrote: »

If your internet on a certain computer went down on Tuesday then its more than likely because of the latest update from Microsoft. Full details HERE.

If you have Windows XP, or 2000, with ZoneAlarm, and did updates on or since Tuesday, then there is a conflict between them and here's how to fix it.

• Easy option is to go into ZoneAlarm and lower the security level down to medium, or ......
• Uninstall update KB951748 from "Add remove programs" in the control panel and ticking "Include updates" in the top right corner.

Vista isn't affected (for a change), hope I helped.

Your options to fix this problem are incorrect. The secuity level should not be lowered and the MS update KB951748 should not be uninstalled.

The correct action is to download and install the latest versions which solve the loss of internet access problem here:

ZoneAlarm Internet Security Suite
ZoneAlarm Pro
ZoneAlarm Antivirus
ZoneAlarm Anti-Spyware
ZoneAlarm Basic Firewall

Anthony2oo5

espresso wrote: »

Your options to fix this problem are incorrect. The secuity level should not be lowered and the MS update KB951748 should not be uninstalled.

The correct action is to download and install the latest versions which solve the loss of internet access problem here:

ZoneAlarm Internet Security Suite
ZoneAlarm Pro
ZoneAlarm Antivirus
ZoneAlarm Anti-Spyware
ZoneAlarm Basic Firewall

Ah didn't know they had patched it already. Well I will add a third option then thanks.

PNEfan

More info here:

http://forums.moneysavingexpert.com/showthread.html?t=1021875

Gambler

espresso wrote: »

Your options to fix this problem are incorrect. The secuity level should not be lowered and the MS update KB951748 should not be uninstalled.

The correct action is to download and install the latest versions which solve the loss of internet access problem here:

ZoneAlarm Internet Security Suite
ZoneAlarm Pro
ZoneAlarm Antivirus
ZoneAlarm Anti-Spyware
ZoneAlarm Basic Firewall

How can I download the latest version if I can't access the net. Is my best option a system restore first?

espresso

Gambler wrote: »

How can I download the latest version if I can't access the net. Is my best option a system restore first?

The same way that you accessed this forum!

:rolleyes:

Anthony2oo5

espresso wrote: »

The same way that you accessed this forum!

:rolleyes:

LMAO, or use method 2 or 3.

Then download ZoneAlarm, then apply the update again / higher your security level.

Gambler

espresso wrote: »

The same way that you accessed this forum!

:rolleyes:

I'm in work

espresso

Gambler wrote: »

I'm in work

So use method 2 or 3 as already stated to download the latest version of ZA. Use a bit of logic!

[Deleted User]

I don't see why the security level in ZA shouldn't be reduced to medium to allow you to download the update and install it? Why bother uninstalling the update for all of 10 minutes?