Santa land - Earls Court London in December

matt_stretch

well I complained last night to all the email addresses listed and I have got and returned my refund form. hopefully that will come through soon.

Apparently Daily Mail are investigating "Trend and Culture" in January.

It helps... but it certainly has left a bitter taste in my mouth, and money can't wash away those bad memories...

scope

Could somebody send me the refund form? I have emailed the list, but not had anything yet back.

PM me for address.

Pavanne

All I got when I emailed the list today were a load of out-of-office automatic messages informing me that offices have closed for Christmas and will reopen in January!

purplepurple

Have just received this e-mail....

Dear Mrs .....

Thank you for your email which has been forwarded to Brenda Daly, Executive
Vice-President, DMG WorldMedia, organisers of the event.
I have also requested that you receive a full refund.

Yours
Guy Zitter
MD - Daily Mail

Hurrah! I didn't even ask for a refund, just thought they'd like some feedback.... we'll have to wait and see if I actualy do get a refund of course :snow_laug

john01727

I don't normally complain and ask for a refund but as this was such a rip off I have just emailed Guy Zitter with a complaint and have asked for a full refund plus the cost of train tickets and car parking, will let you know how I get on.

Alyn_2

I sent an email to Julia Smith (see earlier posts) and within 24 hrs had an approval for a refund and refund claim form.

Of course we shall have to see if and when I get to see anything !!

Interestingly the claim form still has the "do you want to go again to Santa Land".... I wonder how many people tried it again

Boohbah

I've know had a letter from Santa Land.

Quote;
While the Santa Land event is over, we would like to reassure you that we are continuing to deal with all letters, comment forms, emails and voice mails messages.
Once the seasonal Holiday's are over we will be able to continue to process any outstanding queries, and you can expect to be contacted by the Customer Services team very soon.

john01727

Had an email back from them with the refund form. I will print it off and post it on Tuesday. Will keep you informed.

john01727

RESULT!!!! Just received a letter from Santa Land promising a full refund to my credit card. Now that's what I call a christmas present..... Thanks to all above for your comments and suggestions.... Happy New Year

black-saturn

Wow, you should all be happy. The ones who have got refunds have all had a free day out :j