Useless Halifax

Thomas_Crown

On the 10th June I went into my local Halifax branch & picked up a leaflet about the 10% regular savings account. There was no accounts advisor to able see me that day & I was offered an appointment on Sat.14th June at 11am but as I was going away on holiday the following day I declined.(Too much to do).

I made an appointment for yesterday 8th July at 1pm. I duly arrived a few minutes early & went to the counter & gave my name & stated that I had an appointment to see the accounts advisor to open a 10% regular savings account.

Not only was there no accounts advisor at the branch but they had no record of my appointment! I was informed that ''she'' was at another branch but my appointment was with a man. Unfortunately I didn't have the appointment letter with me. When I got home I found the letter & I was correct about the date/time of the appointment.

If anyone out there knows the whereabouts of the elusive Vinnie Jones from Halifax please let them know!?

As at 10th June accounts had to be opened by 20th July but apparently the 10% account has been withdrawn & then relaunched while I have been away. Who knows what will happen? Will I get to open an account or not?

RayWolfe

Can't you open this account on-line?

sophief333

Yeah, I opened it online. All you need to do is pop in to give proof of name and address though.

When I opened mine I did not realise that when you opened the 10% RS they automaticaly open a nominated account wich your intrests is transefered to at the end of the year.

I though I need to open a Web Saver account for this so I opened one and now have the 10% RS, the nominated account and a Web Saver.

Would this be a usefull account as I have heard it is good for managing savings, or should I just close it?

YorkshireBoy

Thomas_Crown wrote: »

Not only was there no accounts advisor at the branch but they had no record of my appointment!

Exactly the same happened to me last year.

I asked to make a complaint there and then, and a 'senior' was called. She sat me down at a terminal so I could dictate my complaint to her, and said "Look, I could save us both a bit of time and trouble. How about I credit your (current) account with £20 of goodwill?" I was taken aback by this and muttered "I beg your pardon?!", to which she replied "OK then, how does £25 sound?" :rotfl:

I walked away £25 the better, and with an appointment for a later date.

RayWolfe

sophief333 wrote: »

I though I need to open a Web Saver account for this so I opened one and now have the 10% RS, the nominated account and a Web Saver.

I would assume the nominated account is also a web saver. if so, cancel the web saver you set up and keep a minimum amount in your nominated account. The interest rate is only about 4.2% but you can make payment out and use it as a sort of current account if you want to. I wouldn't.

jennifernil

The Bank of Scotland IASA is better than the Halifax Websaver, it pays 5%, and can also be a nominated account.

regularsaver1

the Guaranteed saver reward is better at the mo as its 6.25%

and the websaver rate has gone uo today for new accounts (without a card) but the g'teed saver is better if u can fund it with £2.5k

caveat_emptor

Thomas_Crown wrote: »

If anyone out there knows the whereabouts of the elusive Vinnie Jones from Halifax please let them know!?

Well this might be coincidence or someone's dark humour but the only Vinnie Jones I know of is the football hardman who played for Wimbledon and others and later starred in Lock, Stock and Two Smoking Barrels.

jamiegibbo

I agree its ridiculous, I went in today and for the second time in two weeks had absolutely no literature on this product at all which having work in the industry I just find extremelly amateurish

regularsaver1

they have been in undated in the account - it can be printed off the internet tho and applied for there or by phone, or there is application forms available in branch

what literature do you need as all t&c's online?

jamiegibbo

its the level or service i was getting at. when your in the centre of town and no access to the net until you get home. its often handy to pick up some sort of material to have a read through.

their staff seemed more keen to book appointments and upsell current accounts without listening to the reason i was there.

highly annoying