Kaupthing Edge - Login problems

solarwind

Hi

Just wanted to try and find out if anyone else has been having problems logging into their Kaupthing Edge accounts?

This has been the 3rd night running where I've been greeted with "unexpected server error" messages from their website, at a time I wouldn't consider "peak" (9pm). I've also come across an intermittent glitch where it refuses to accept password characters one minute - but will accept them fine the next.

Not inspiring too much confidence at present I must admit....

kabads

Works fine here at the moment. I've not experienced any problems recently.

briona

Hi Solarwind

Thank God it's not just me! LOL.

I had exactly the same problem! I've only just opened the account and was trying to log in for the first time only to find it simply wouldn't accept characters from my memorable word. I think it finally accepted them on the fifth attempt, after which I managed to transfer £100 into the account. I'm not sure how quickly I'll be moving the rest of my savings there though! I may just settle for less interest on a more reliable account!

Briona

casper_uk

wasn't it down at the weekend while they upgraded something or other? Might of just took them longer to sort out what ever they are doing...

Essenchill

Have a look at thread:

http://forums.moneysavingexpert.com/showthread.html?t=1007703

I am assuming you saw this message on the website:

"
IMPORTANT NOTICE TO CUSTOMERS RE. SERVICING
Intermittent service over the week-end of 5th and 6th July

As part of our ongoing commitment to making banking online with us as efficient and secure as possible, we will be undertaking some IT upgrades to our website over the weekend of the 5th and 6th July. During this time, you may find that you are unable to access your account or apply for an account with us as we expect our service to be available intermittently. If possible, we would ask that you do not access the website over this weekend and wait until our usual service resumes on Monday, 7th July. These upgrades will make both applying and servicing your account/s with us in future far quicker and easier. We apologise if this causes any inconvenience to you and thank you in advance for your co-operation and understanding.

As a reminder, our call center is contactable on 08451 31 32 34.
Thank you for continuing to save with Kaupthing Edge.

IMPORTANT CUSTOMER INFORMATION – LOGIN
Please note that we are currently in the process of upgrading our login process.
Customers who joined us before 30th May 2008 should continue to login below using your email address you have given to us.
Customers who joined us after this date should key in below the username that was sent to you on joining or, if you have subsequently changed it, your current username.
If you have any problems with login please contact Customer Services on 08451 31 32 34."

I have had no problems logging in over the past few days nonetheless....

kabads

briona wrote: »

Hi Solarwind

Thank God it's not just me! LOL.

I had exactly the same problem! I've only just opened the account and was trying to log in for the first time only to find it simply wouldn't accept characters from my memorable word. I think it finally accepted them on the fifth attempt, after which I managed to transfer £100 into the account. I'm not sure how quickly I'll be moving the rest of my savings there though! I may just settle for less interest on a more reliable account!

Briona

Is there any chance that it wouldn't accept your characters from the memorable word because you entered a typo? I've never had problems with this part of the process and I would be surprised if this was a system failure.

whu

havent had any problems logging in over the last few days

genieuk

Just tried logging in and it won't accept my email addy. Get error message saying invalid email address.

briona

kabads wrote: »

Is there any chance that it wouldn't accept your characters from the memorable word because you entered a typo? I've never had problems with this part of the process and I would be surprised if this was a system failure.

Well obviously that was my first thought but as my memorable word is my mother's maiden name, and they were asking for letters 1, 2 and 3 (in that order), there was no way I could have made a mistake.

It simply rejected it four times before finally accepting it on the fifth – the same three letters it was saying were wrong on all the other times.

genny

Did you capitalise the first letter?

genieuk, have you telephoned them, they are normally very quick on the phone.

Never, as yet, had a problem with access/login.

genieuk

Yes Genny just spoke to them very helpful. Gave me another temporary password as I had just managed to lock my self out. But unfortunately temporary doesn't work either now.

There is now a message on the log-in page explaining what to do and to say they are updating the system.