Kaupthing Edge - Login problems

isofa

fizzypop wrote: »

Still getting the same login problem even after a dozen tries on 3 chars from memorable word, the no to ring is 01159-836-331.

Or: 08451 31 32 33

Valley_Bluenose

Opened an account in June and have had no real problems at all.

Apologies if I'm stating the obvious but, for those with problems with their memorable word, are you remembering that it is case sensitive? E.g. the first letter of your mother's maiden name would be capitalised.

fizzypop

Valley_Bluenose wrote: »

Opened an account in June and have had no real problems at all.

Apologies if I'm stating the obvious but, for those with problems with their memorable word, are you remembering that it is case sensitive? E.g. the first letter of your mother's maiden name would be capitalised.

Yes you are right.
K-E are forcing the initial letter to be a capital even though you may have set up the entire memorable word as lower case. Note also that the letter says 7 to 12 chars for the new password but the system demands 8 to 12 chars. Silly inexcusable mistakes by K-E.

xer

johnmoney05 wrote: »

Just registered my account. Everything seems fine.
Just one thing comes up my mind when reading your post. Do you input the "right" memorable word? I ask that because I notice that the memorable word they asked for is "case sensitive".

Yes, the same memorable word over and over again in lower case, eventually the system recognizes it. Their system is seriously flawed - Hopefully their accounting will fair better...

Valley_Bluenose

xer wrote: »

Yes, the same memorable word over and over again in lower case, eventually the system recognizes it. Their system is seriously flawed - Hopefully their accounting will fair better...

See earlier posts on this page - the first letter of your memorable word should be capitalised, regardless of how you first entered it.

nnghis

I've haven't had problems with logging in, but I can't make transfers out for a date in the future - is anyone able to do this without errors?

See: http://forums.moneysavingexpert.com/showthread.html?t=1052831

DavidAC

Anyone having problems logging in today? Maybe its just me.