Windows update seems to have killed internet connection

Trembling_Turnip

There are new zone alarm updates here and instructions how to get back online:

http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

Belnahua

cocoluvsmummy wrote: »

Should i now keep updates off automatic until a fix for the fix comes out??

It looks like ZA have released a fix:-

Workaround to Sudden Loss of Internet Access Problem
Date Published : 8 July 2008
Date Last Revised : 9 July 2008
Overview : Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users on Windows XP/2000. Windows Vista users are not affected.
Impact : Sudden loss of internet access
Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite

Recommended Actions -
Download and install the latest versions which solve the loss of internet access problem here:
ZoneAlarm Internet Security Suite
ZoneAlarm Pro
ZoneAlarm Antivirus
ZoneAlarm Anti-Spyware
ZoneAlarm Basic Firewall

EDIT: The new Version of ZA with the Windows Update works fine!

Minerva69

Belnahua wrote: »

It looks like ZA have released a fix:-
EDIT: The new Version of ZA with the Windows Update works fine!

I can confirm this, just downloaded the update on my other half's laptop and it's now working OK. I had to move the slider on the "internet zone" in the firewall to medium before downloading the update, but once the update is installed it automatically goes back up to "high". I also did a full install and not just the "upgrade" option. Hope this works for everyone :j

u109230

Ditto, except I did an upgrade to ver 7.0.483.000 of the ZA Basic Firewall on 2 desktops. Downloaded the MS updates & rebooted - all OK.

adouglasmhor

I do not understand why someone behind a router has a software firewall running as well. Surely the firewall on the router is on and a hardware firewall > software firewall.

Belnahua

adouglasmhor wrote: »

I do not understand why someone behind a router has a software firewall running as well. Surely the firewall on the router is on and a hardware firewall > software firewall.

No firewall is infallible, and you'll be surprised at just what a determined hacker can do!

The more firewalls you have between you and the internet the better, although you should only run one per machine!

When I turn off my notification supression, the number of port scans I am getting is unbelievable! Even though I'm behind a router.

adouglasmhor

Is the routers firewall on though? I know many are on by default, My os does have a sort of buit in firewall but I am obviously concerned for others like my dad who does use windows.

Belnahua

adouglasmhor wrote: »

Is the routers firewall on though? I know many are on by default, My os does have a sort of buit in firewall but I am obviously concerned for others like my dad who does use windows.

Whoops No! I was fiddling with it, on yesterday ZA problem, and thought I'd turned it back on! I didn't hit the apply button! Thanks!

Less haste more speed etc!

Dazi

I wish I could have somehow got on the internet and read this post.

I have spent all morning talking to sky, after going through everything on their lists twice and still no internet connection, they let me talk to a 'big techie'. First thing he said was have you got Zone Alarm. Told me what the problem was and now I'm up and running again.

Am about to send letter to sky to ask why their call centre bods don't ask the question before going through the 'mend it' list.

Hungerdunger

Dazi wrote: »

I have spent all morning talking to sky, after going through everything on their lists twice and still no internet connection, they let me talk to a 'big techie'. First thing he said was have you got Zone Alarm. Told me what the problem was and now I'm up and running again.

I had the same thing with Vodafone at Home yesterday morning when the problem was new, so their lack of knowledge was understandable. Once we'd worked out what the problem was he said he'd fire off an email to all his co-workers about it.

But I can't believe that Sky went a whole day without coming across this problem, in which case their internal communications must be dreadful.