Paid For Faster/trackable Postal Service, But Did Not Get It

MEMBER02

Thanks for all the advice members are posting,it is extremely helpful as ive never experienced this particular problem before,members of this site are very freindly and helpful,please keep posting if any further advice.

soolin

Jellicle wrote:

I wouldn't reply to his email at all. He already knows that your signature is not needed. Be very careful about giving this person any further personal information, certainly don't let him have a copy of your signature!

Well thought out! It would worry me that a seller wanted a copy of my signature which he doesn't actually need and which is totally irrelevant to the situation.

Do as others have said and put your chargeback claim in today, if the seller does contact you again just say that you have spoken to the RM and they have confirmed that the seller only needs to complete the claim form.

Soo

MEMBER02

MEMBER02 wrote:

advised needed regarding a purchase of vouchers on ebay
1 week ago i bought on buy it now some vouchers from ebay,the seller stated in auction guaranteed delivery in a week,his standard postage service was 2nd class,i paid £1 extra so my item could be sent 1st class recorded so it would be trackable and quicker,on tuesday seller left me pos feedback stating fast payment(i paid immedietely)item posted,i thought 1st class recorded i should receive wednesday,thursday morning they still havent arrived,so i mailed seller regarding matter and i stated they should have arrived by now and could he provide me the tracking number as i paid a premimum for 1st class recorded,i also mentioned he had broken his week guaranteed delivery,the reply i got was this- I have posted this item 2nd class yesterday morning. So it should be with you tomorrow. I have proof of postage from Royal mail they said if anyone wants to make a claim they will have to fill in a legal doccument. I posted 10 other items at the same time so if they all go missing I will be glad that I have this proof.
i sent email back asking why he hadnt sent 1st class recorded as i requested(HE ONLY PROVIDES INSURANCE FOR ITEMS SENT RECORDED) and paid for and what he intends to do about it,i have not yet left him feedback but heas left me feedback.
what would other money savers advise me to do now,bearing in mind the postage situation+his false delivery guarantee on his auction description.

Just won case and to my amazment will only be getting £1.94 of my cash back(£15 not covered as buyer never had full amount in his account),when i reffered this case to paypal seller was selling lots of items,so obviousely paypal had not frozen his account when i reported him for non receipt. any advice anyone?

masonic

MEMBER02 wrote:

Just won case and to my amazment will only be getting £1.94 of my cash back(£15 not covered as buyer never had full amount in his account),when i reffered this case to paypal seller was selling lots of items,so obviousely paypal had not frozen his account when i reported him for non receipt. any advice anyone?

Paypal do not freeze a seller's account during an investigation if they are covered by paypal seller protection. I am a little confused about the £15 not being covered, though. What exactly did paypal say about this?

If paypal don't come up with a proper refund and you paid by credit/debit card, go to your card issuer for a full refund.

MEMBER02

We are writing to let you know that we have completed our investigation of
the claim detailed below.

Our investigation has concluded that the seller was at fault, and as a
result, we have recovered funds on your behalf.1.94 GBPhas been credited to
your account. This is the maximum amount covered by eBay's Standard
Purchase Protection Programme.
If your claim was for more than the amount covered by eBay's Standard
Purchase Protection Programme, the balance of the claim is due to you
directly from the seller. Please be assured that we will make our best
effort to recover the balance from the seller on your behalf.
PayPal will also take appropriate action against the seller in this case.
Actions may include issuing a warning, a temporary restriction, or
terminating their account. PayPal uses a number of factors to determine
what type of action to take, including member complaints. Due to privacy
laws, we are unable to discuss the details of any action. We hope you
understand our policy and appreciate that it ensures your safety when using
PayPal.

This is mail i had from paypal,the seller is still selling on ebay using paypal+500.00 cover on his auctions,so why have paypal not give me my full refund.please help

gromituk

masonic wrote:

If paypal don't come up with a proper refund and you paid by credit/debit card, go to your card issuer for a full refund.

Doesn't that only work for transactions >£100?

gromituk

soolin wrote:

Incidentally assuming you paid by paypal you don't need to pay extra for recorded as the insurance is to protect the seller not the buyer.

Surely you don't need to pay extra regardless of whether you use Paypal or not, because it is the seller's responsibility to get the goods to you by whatever method he chooses? The only difference it could make is the hassle involved in getting a refund.

If the item doesn't arrive then you can start a paypal chargeback on day 7 and unless the seller can prove delivery (not posting) he will have funds withdrawn from his paypal account and repaid to you.

But you didn't mention that his Paypal account does not have an overdraft facility to fund this. So now we find, surprise surprise, that the refund is virtually nothing due to lack of cleared funds. Yes, more will be forthcoming if more money comes into the account, but it's not nearly as reliable as you're implying.

MEMBER02

So that means as he is still selling,all future payments he receives through paypal will be refunded to myself?

gromituk

Well not all of them - just enough to cover the amount owed.:rotfl:

masonic

gromituk wrote:

Doesn't that only work for transactions >£100?

No, you can claim against any goods that do not materialise, or are not as described. I think the >£100 limit applies when the company you are dealing with has gone bust i.e. the credit card company is unable to reverse the transaction and has to repay you out of its own pocket.