Unfair Easy Jet Policy (PLEAS HELP ME)

geordie_joe

dmg24 wrote: »

That is not correct. The total cost is £35 plus the difference in the price of fares between when the ticket was bought and how much it would be now.

Why?

The flight was booked, therefore a price was agreed. Why should that price change just because the name on the ticket changes?

arealbasketcase

Geordie Joe, perhaps it is to stop people selling cheap tickets on for a profit? I offered to get a doctors certificate to prove my mum is ill and they still wouldn't budge.

geordie_joe

arealbasketcase wrote: »

Already said this but saying it again, it isn't just easyjet. I know of at least one other airline and they told me they didn't think any airline would let you do it, even on first or business class tickets. I'm not easily fobbed off, I tried loads of emotional black mail - easy in the circumstances as my mum is really, really ill - it made not a jot of difference. No how, no way will they change the name on the ticket. You have to cancel one and claim back what you can and re-book the seat, at the prevailing rate, in the new name.

That's fair enough, if they won';t change the name on the ticket and you have to cancel the flight then repurchase it.

But to let you change the name on the ticket, and charge you a £35 admin for doing it, then treating it as if you HAD canceled and are buying a new ticket is completely wrong.

Come on, you are either changing the name on the ticket or buying a new one. You should not be charged for doing both.

dmg24

geordie_joe wrote: »

Why?

The flight was booked, therefore a price was agreed. Why should that price change just because the name on the ticket changes?

I don't know. You would have to ask Easyjet that question?

geordie_joe

arealbasketcase wrote: »

Geordie Joe, perhaps it is to stop people selling cheap tickets on for a profit? I offered to get a doctors certificate to prove my mum is ill and they still wouldn't budge.

The law doesn't allow you to do that. If one side breaks a contract then the other is only entitled to get back what it costs them. They are not allowed to punish or penalise the other party.

The seat on the plane was booked, and is or will be paid for. They can only charge what it costs them to change the name on their forms and tickets. They can't charge you a fee as a punishment to deter you from doing it again. or for any other reason.

The law is quite clear on this, if you change the contract, or fail to fulfill it then the other party can only charge what it has cost them.

In this case the passenger name has changed, so they can only charge what it costs them to change the passenger name. Any other charge will be regarded as a penalty.

Mimi_Arc_en_ciel

Again, what many people seem to miss is easyjet is a LOW COST airline and NEED to make their money elsewhere so this is where they hike prices up in other areas. I know that right now you can buy a ticket to zurich for £26 one way (exclu taxes) with EJ. However, book the same flight with thomson it works out at £107 one way. Now i know all EJ passengers pay a different price but lets say for arguements sake everyone pays the £26 - which could happen, its very unlikely but not impossible - so 150 pax x £26 = £3900 in stavaros pocket. Now compare that with thomson (£107 x 150 pax = £16050) the difference is £12150 - thats a BIG difference. They HAVE to make their money from somewhere to keep the ticket prices down which is where excess baggage / extra seat charges etc come into it. No matter what airline it is, there is ALWAYS an admin charge. The price of a new ticket is not upheld by all other airlines, however, you paid a cut price to fly with easyjet. Now you havent stated what price your origional ticket was, however if you had booked in advance then i know it will be far less than what other airlines are charging. In the aviation industry you get what you pay for - if you pay for a cheap flight - that is what you will get. It CLEARLY states on the T&C

6.2. Changes
6.2.1 You are not entitled to change Flight reservations once confirmed, save that names of Passengers or Flights (subject to space being available) may be changed prior to check-in for the original Flight on payment of a fee per Passenger per Flight and any difference in Fares or taxes and other charges which may be applicable at the time the change is made, subject always to the conditions in our Carrier's Regulations.

SO as horrible as this sounds - it is your fault for not reading the T&C. Just because you ordered it online you are still bound by the T&C so should of read them before agreeing to it.

Mimi_Arc_en_ciel

geordie_joe wrote: »

Why?

The flight was booked, therefore a price was agreed. Why should that price change just because the name on the ticket changes?

because it was in the TERMS AND CONDITIONS and it isnt easyjets fault the OP chose not to read them

arealbasketcase

slaps herself on the head, and to think I am a poor law student, I hadn't thought of it that way, am I allowed to say I think I love you?

My OH has spoken to them too. The airline is totally convincing in their arguments, so plausible in stating that it is impossible, even quoting the Aviation Authority and security.

Ooh I am going to have fun, must get my contract law books out (should have read them a million times by now anyway). I will get all my ducks in a row before I ring them, will wait for my sister to confirm she can actually take the time off first though, it will be way more fun to have to change the name rather than just ring to cancel my mum's ticket.

Mimi_Arc_en_ciel

geordie_joe wrote: »

The law doesn't allow you to do that. If one side breaks a contract then the other is only entitled to get back what it costs them. They are not allowed to punish or penalise the other party.

again . . contract wasnt broken as it states in the contract 6.2 and 6.2.1 that they CAN and WILL charge the difference - people NEED to read the T&C that are on the website - EJ have done nothing wrong

geordie_joe

mommyme wrote: »

because it was in the TERMS AND CONDITIONS and it isnt easyjets fault the OP chose not to read them

It never ceases to amaze me that some people in here think that if a company has something it their terms and conditions then it is legal.

What is worse is they seem to lurk and attack anyone what who comes in here and asks if those T&Cs are right.

Simply putting something in writing does not make it legal or right. Even if you sign it.