More 02 phones - Seperate thread for visability (moved)

bedshaped

Thanks to OP!
Got 6030 delivered today. I'm well chuffed

:beer:

corsa-i-can

well it just took my order (y)
but stupid me didnt save the oreer confirmation page.. and i have had no email yet? am i supposed to
really wish i saved the order number.

JD

pricefighter

RTi wrote:

they have a dedicated Student Team who can take your order over the phone... iv lost the number but i phoned the number on the website.. then asked for the 'Customer Services' number.. pressed option 0 .. then asked for the Student Team number.. hope it helps

That team will ask for student details and your Nus number.Best to do it unline if you can.

Anic

andy234 wrote:

Well I ordered a phone a couple of months ago using the student link, it all seemed to go through and they took my money, but I then had an e.mail saying out of stock. To cut a long storey short it took 6 weeks for them to refund my money and I wasn't very pleased to say the least and try to speak to someone there on the phone, you'll be lucky, it was a nightmare.

I ordered the Samsung E350 with DVD player last Wednesday. I hadn't had any e-mail by last Friday so phoned them. They told me on the phone that they were out of stock at the moment but I should get an e-mail telling me when it would be sent. Needless to say I still haven't had anything yet but they have taken my money from my account. I only hope I don't have the same hassle as you.

derekwilliams

Anic wrote:

I ordered the Samsung E350 with DVD player last Wednesday. I hadn't had any e-mail by last Friday so phoned them. They told me on the phone that they were out of stock at the moment but I should get an e-mail telling me when it would be sent. Needless to say I still haven't had anything yet but they have taken my money from my account. I only hope I don't have the same hassle as you.

I ordered 2 of the E350+DVD packages last Thursday (13th) and eventually got the email stating they were 'out of stock'.

Decided to chase O2 by phone call yesterday (17th) and eventually a woman at so called 'Customer Services' stated that they were not out of stock and that she could push my existing order through again to the warehouse for delivery. Great... or so i thought. Later last night i received another automated email saying the items were 'out of stock' !!

I am beginning to wonder of the problem is actually with the Free Portable DVD Player being out of stock, and not the E350 phone itself ?

I also checked my credit card this morning and found that O2 had taken full payment on the 13th when I first placed my order online. I can see this being trouble....

Del

mitchtech

ordered mine on the 13th too.

not even had a confirmation email, but funds have left my account!!

seems to be a take the money ask questins later job!!

Savage_Gizmo

i was thinking about buying the nokia 6101 but when i looked at the unlocking sites the drop down boxes didnt contain the 6101 model so does this mean that they can't be unlocked remotely by a code which is generated for free???

thanks

Savage_Gizmo

old_system

Cheers OP, ordered the refurb v220 for £14.99, got a new v547 today. Not sure how that works but its a better spec phone so im happy!

rizla01

We all seem to have gotten some pretty good offers here but I think o2 must win Top prize for poor service. Anyone else agree?

Totally useless and ill informed staff.

3 HOURS trying to resolve a problem and the best they could do was give me £20 credit on my new phone.

pity we cant have a thread for Most Inefficent Company

the_tired_one

tried ringing 02 for about 4 hours-passed on from dept to dept-no one able to resolve my order!!!

Ringing 3Network in India was a pleasure in comparisons.