Currys - Wrong Price On Item

Skint_Lynne

Hi Everyone,

Just looking for a bit of advice. I went to Currys yesterday with my sister who wanted to purchase a ladyshaver priced at £89.99 which we reserved over the internet. When we got there, she discoverd one on the shelf priced at £59.99. When they put it through the price came up at £89.99 which I disputed. The manager was called and refused to give us the item for £59.99, he said that this was human error which they are allowed. I don't agree, I think he was digging his heels in because she was prepared to pay the full price. I wouldn't have bought it out of principle anyway, but my sister is only young and she wanted it there and then. (Boots have the same thing for £59.99 but it was out of stock).

I've written the customer services an email. What do you think the chances are of a refund for the £30?

SL

savemoney

They are legally allowed to refuse, the law states its `invitation to treat`

if it was a regularly thing then you may have ground for misleading price indication

Viper_7

Yup, they can refuse sale, it was just an error.

As you knowingly knew it was priced incorrectly you attempted to defraud them.

Vipes

Skint_Lynne

No, I didn't attempt to defraud them, we pointed the price out to the assistant and they thought it must have been correct. It was the manager who was digging his heels in. I thought that if it was marked at that price you had to give it to the customer. I have a shop myself and that's what I always do if we have something priced incorrectly. I will remember that for myself in future. Just thought that it was a shame to disappoint a teenager who thought they had another £30 to spend, that's all. I wonder if you have been squeaky clean all your life?? :rolleyes:

Skint_Lynne

Thanks to save money for his/her advice. I will let you know what Currys say when they get back to me.

savemoney

http://groups.msn.com/TheLAWSite/invitationtotreat.msnw

You are allowed to make an offer as much as the shop is both parties have to agree to that offer, if they dont then unfortunately you can not make them. You may have had a chance if the goods had said something like "special offer" etc

Skint_Lynne

The ticket said £30 off, now £59.99.
No mention of special offer or sale though.

Viper_7

If it's only a few quid out they will usually honor it, if it's way out they won't.

you indicated you found one on the shelf priced lower - I read that as others were priced on the shelf at the internet price and you thought you'd found a bargain!

I would have walked out and not bought it - gone back 30 mins later and if it was still priced incorrectly on the shelf you'd have much more leverage to getting it at the shelf price as they had ample time to correct the price.

vipes

lawrenson

Hi,

out of pure interest, in the above siuation, if the OP had said to the shop assistant "Can I have this please?" and the assistant had said "yes", would it then be binding?

Cheers,
Karen

Antispam

I dont think so but you may have a stronger case if you said "Can I have this please for xxx? and they said "yes"

Skint_Lynne

no chance of that, he took the ticket straight away for it to be changed. They didn't even have the item ready for us at the collect and reserve, that's why the young sister found them and the shelf with the ticket. Otherwise, we would never have seen the reduced price.