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Surveys

Launched a survey or questionnaire you'd like MoneySavers' help with? Post it here.

Has anyone had trouble receiving their £25 from Opinium Research lately?
I redeemed £25 on 15th September, and despite their initial redemption email saying I would receive my £25 in 3 weeks or less, and despite several emails to them, I have still not received either the money or an answer to when it may arrive in my bank. When I email them via the support button, it comes back postmaster…
Almost half of MoneySavers prefer to contact customer services via phone, finds new MSE poll
Almost half (47%) of MoneySavers prefer to contact customer services via phone, a new MoneySavingExpert.com poll has found. However, this varies greatly by age, with most younger respondents (aged 49 and under) preferring to use Live Chat services over phone... Read the full story here: Almost half of MoneySavers prefer to…
ONS SODEXO VOUCHERS
Has anyone else experienced difficulty in using Morrisons eGift card vouchers in store when Morrisons HO can clearly see that the vouchers are valid? My parents have been taking part in an ONS survey and receive vouchers for their participation. These are in the form of emails whereby you follow a link to the Sodexo…
Help improve retirement services
You can help improve the Department for Work and Pensions retirement services by sharing your experience. If you’re close to retirement, or have already retired we want to hear about your experiences and expectations of retirement and what could be improved. If you'd like to take part in upcoming research please email…
Ever missed a rent or mortgage payment? Help us to help others like you.
Please can you spare 10 minutes to fill in an online survey? Sharing your experience of housing debt with us could help people in a similar situation to keep their home. By completing this survey you will be helping independent researchers at the University of Hull develop proposals that could help families avoid losing…
Ever fallen behind with your rent or mortgage payments? Please tell us about your experience.
Please can you spare 10 minutes to fill in an online survey? Sharing your experience of housing debt with us could help people in a similar situation to keep their home. By completing this survey you will be helping independent researchers at the University of Hull develop proposals that could help families avoid losing…
Have your say: you and your council
Share your views on how you communicate with and receive services from your council, as well as how they would like to in the future with the chance to receive shopping vouchers, such as from Amazon. Please share your views using the following…
UK debt survey
Hi Everyone, I am conducting research into the UK household debt market. Having struggled with student and credit card debt, I have personal experience with the frustrations of the current solutions on offer in the market. Therefore, I am wanting to gather insights into the pain points experienced by other fellow MSE…
Angelfish latest paid market research opportunities
This agency are actively recruiting for various projects and as far as I can see the minimum fee you could earn is £40 and the highest £225 so do have a look to see if you fit their criteria and would like to take part. Current Projects | Research Opinions - Angelfish Opinions (angelfish-opinions.com) There are 3 surveys…
Swagbucks survey
Hi all, My daughter has registered with Swagbucks as you can be 13 years old to do the surveys. However, we cannot work out how she would be able to redeem the swag bucks . You cannot transfer them either as far as I am aware. So I cannot transfer them to my bank nor my Amazon account and she is too young to have her own…
Swagbucks post codes block
For reasons of privacy I am usually a highly survey averse person but I thought that I would give this MSE recommended offer a try out... ...the site immediately rejected my postcode as being invalid and I thus deleted the login.
Brand Perceptions Survey
Hi I am conducting some research regarding Martin Lewis and The Money Saving Expert, for a university research project. If anyone would be interested in taking part in a quick (2 question) survey, drop me a message, thanks!
National survey phone calls
Hey, ive just recieved a phone call from 07879665419; they stated that they were national survey and I have recieved phone calls of this company before on different contact numbers each time and have asked them to take my number off their calling list however this time was different; today I had a male contacting me with…
Financial advisers
Can I find advice or reviews on Fisher Investments UK?
Research: Bought a property with someone else, or thinking about it? We need your views!
Can you help us understand the challenges that arise when multiple people invest in a property, and the potential for a tool that tracks their financial contributions? This survey only takes a few minutes to complete, and you can then be entered into our draw to win a £50 Amazon voucher. This is part of a project supported…
Survey new cashback project
Hi everyone I'm working on a project to improve the way Cashback works and I think the idea is a good one but want to validate with the MSE community. I was head of UX at MSE for 2 years working closely with Martin. Any time you could spare to fill in a short survey would be really helpful. Being an ex MSE'er and having…
Paining value
I have a Ted stourton original oil painting how do I find out its value please
Looking for active online shoppers for research project on Covid-19
Hi everyone, I hope you don't mind me posting this, but I'm looking to interview online shoppers (based in the UK) on the impact of Covid-19 and the changes in shopping habits and behaviour following the outbreak. This is for my dissertation, and so interviews will not be published anywhere, and anonymity will be granted…
Damp
I had a damp proof course for rising damp when I purchased my house, I have subsequently had issues on the wall treated, I contacted the damp proofing company who advised that I would have to pay £90 To them for them to instruct an independent surveyor which I did, surveyor advised that he would speak to company to…
Earn up to £6 with this Milk Chocolate Tasting Survey!
Hi all, FlavourWiki have a new study, where you buy a bar of chocolate, taste it, then receive your money back + some more! You must take this short screener (it's for people who regularly eat milk chocolate), and then take part! You can choose either or both of these products to taste: Cadbury Dairy Milk (200 gr) - £2…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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