Public transport & cycling

Archives for October 2018

Can I claim a refund on this delayed train?
I regularly get a train which involves a fast train (Cross Country) and a connection onto a local service (GWR). I normally buy separate Anytime Returns for the two parts of the journey as the connection time in morning is only a few minutes so if the fast train is slightly late I will miss the local train and end up…
Is it worth getting a 12 month season ticket if you may refund it within 6 months?
Start a new job in thursday and have given up a company car to switch employment. I will be seeking out and obtaining my own car but am in no particular rush as the new office is a 2 min walk from the train station and I can get to my home station each morning very easily. As such I will be waiting for the right deal on a…
Rejected Train Claim
So I suffered a two hour delay to my journey on Arriva Wales. As I always do I submitted by refund as I was delayed by more than 30 minutes. However for the first time it's been rejected! There reason for the delay is there weren't enough trains available and then have said that it was beyond their control so they won't…
26-30 Railcard to be available nationwide by the end of the year - MSE News
The 26-30 Railcard will be available to buy nationwide by the end of the year, train firms have promised...Read the full story: '26-30 Railcard to be available nationwide by the end of the year' Click reply below to discuss. If you haven’t already, join the forum to reply.
New 26-30 Railcard to be rolled out this year
Railcard We promised that as soon as we knew anything, you would too. So here we are! We can confirm, as of yesterday evening, (hence super early post!) it was decided the National Rail 26-30 Railcard will be rolled out nationwide before the end of the year. We still have to share the good news with staff and update our…
Most complained-about train firms revealed as complaints rise - MSE News
Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail operator...Read the full story: 'Most complained-about train firms revealed as complaints rise' Click reply below to discuss. If you haven’t already, join the forum to…
Refunds after Engineering work closures
A recent experience with Southern regarding a refund request for an Advance puchased ticket needs National Policy clarification. I bought an Advance ticket from Milton Keynes to Gatwick, via Kensington Olympia and Clapham Junction, for travel on Saturday 18 August. A day or so prior to travel, major engineering work was…
Bike for a 10 year old boy
Are halfords any good? They don't publish the weight of their bikes which is a bit dubious.
Uber to raise London fares to help pay for electric vehicles - MSE News
Uber is to raise fares in London by 15p per mile from next year to help drivers buy electric cars...Read the full story: 'Uber to raise London fares to help pay for electric vehicles' Click reply below to discuss. If you haven’t already, join the forum to reply.
Five-day strike begins on South Western Railway - MSE News
Passengers on South Western Railway are facing a five-day strike across the network - if you're affected, here's what you need to know...Read the full story: 'Five-day strike begins on South Western Railway' Click reply below to discuss. If you haven’t already, join the forum to reply.
Train cancellation
I bought an advance ticket for my son to use. His train from Nottingham to London was cancelled. He was told by the station staff that he needed to buy a new ticket for the whole journey for the next train (not just the Nottingham to London part), which he did. How does he go about claiming compensation / getting a refund?…
Train Refund: Please proof read my letter before I send it...
Hi, Nightmare journey home today. My journey cost us an extra £200. I'm worried they will only offer the original ticket refund and not the extra we had to lay out. Some guidance would be appreciated before I send this out... Thanks Dear Hull Trains, We arrived at Kings Cross on the 21st Oct 2018 to take the 10:48 Hull…
Family & Friends Railcard
My family and friends railcard is about to expire and the next one I buy will be my very last :(as my youngest child is already 15. I'm aware that I can buy it right upto the day before her 16th birthday and it last a year, but I'm confused what tickets I'd buy once she's 16. Currently when I use the F & F railcard I buy a…
2 Adults, 2 Children - Pay on London Underground
Hi - in December, 2 adults and 2 children (ages 6 and 11), will be going to London for the weekend. We will be using the underground together over the weekend. We are two couples, i.e. one adult and one child each and will be paying in that way, not altogether. What is the best way for us to pay? Do we get tickets from…
How to measuere "inner bearing length"?
Hi all, I'd like to replace my existing 42/32/22 crankset with a 48/38/28 one. https://www.amazon.co.uk/gp/product/B00B7084SM/ref=ox_sc_act_title_1?smid=A3P5ROKL5A1OLE&psc=1 The description says "Recommended. Inner bearing Length: 123 mm (chain line 50 mm)" How do I measure it on my bike? I googled it, but everything I…
Claim under Consumer Rights Act?
Hello all! I've been a commuter into London for nearly 16 years on what was South West Trains, now South Western Railway (SWR). The first 14 and a half years were great, but since the franchise moved to South Western Railway the service has been abysmal. There are constant delays and cancellations (and I mean pretty much…
First Tram Operators fine (Croydon trams)
Hi all Southern are rubbish and have reduced their services meaning that tram travel (between West Croydon and East Croydon) now shows up on many journeys on the National Rail app. I wanted to check whether this tram travel was include in the ticket price so I asked Southern via a conversation with their customer service…
Any experience of penalty fares and the new Single Justice Pprocedure Notice?
I received a penalty fare for not having my season ticket with me after proactively approaching a ticket inspector. Long story, but the Notice was illegible(including the number), i couldnt get advice from the railco, appealled anyway, and since then have been a kafka-esque saga of "no-reply" correspondence. The railco…
Hive hub no longer connects to phone
Hi, I have had a hive hub for 2+ years to control my CH and HW. Until recently it was working well. Now I cannot connect to my iPhone or PC "unexpected error 82". I have checked on hive website but no mention of this error. Any ideas what might be wrong?
Why I no longer travel by train
For travel from nr Portsmouth to Aberdeen and back in November: Book via SouthWesternRailway: £630 Book via LNER: £290 Never mind split ticketing and all the hassle that that involves, never mind I could get a Senior Railcard to reduce the amount, and even never mind the actual cost itself, it's the sheer difference in the…

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Nationwide urged to "give members a say" over proposed Virgin Money takeover as thousands sign petition calling for a vote
Nearly 4,000 people have signed a petition calling on Nationwide – a building society owned by its customers, who are known as members – to let them vote on its decision to buy rival lender Virgin Money.
Bank of Scotland, Halifax and Lloyds to close 177 branches in 2024/25 – here's the full list, plus alternatives
Bank of Scotland, Halifax and Lloyds, which are all part of the Lloyds Banking Group, will shut at least 177 of their bank branches in 2024 and 2025, the Group has confirmed.
Barclaycard's cutting minimum repayments – you could be in debt YEARS longer paying DOUBLE the interest
If you've got debt on a Barclaycard, it's likely the minimum you have to repay each month will be cut from July. If you're unaware, and don't act, you could stay in debt for many years longer and pay possibly £1,000s more in interest.
NatWest, RBS and Ulster Bank to close at least 100 branches in 2024/25 – here's the full list, plus alternatives
NatWest, Royal Bank of Scotland (RBS) and Ulster Bank, which are all part of the NatWest Group, will shut at least 100 of their bank branches in 2024/25, after RBS announced a further 18 closures.
Co-op Bank customer? You could be moved to Coventry Building Society in future – here's what's happening
The building society has today agreed to a potential takeover of the high street bank – though it's still very early days and the deal needs regulatory approval.
Got a text, email or letter from the Met Police? Don't ignore it – you may need to act to protect yourself from scams
If you got a text message or email from the Metropolitan Police between 4pm and 6pm on Wednesday 17 April – or you get a letter in the next few days – don't ignore it.
Save up to £1 on your takeaway coffee – while saving the planet
Many of us regularly reach for a cup of coffee or tea to give us a caffeine boost, but if you’re out and about and can't bring a thermos from home, the cost of this can quickly mount up.
Chase customer? Check if you can get its boosted 5.1% easy-access saver
If you have a Chase current account, you may be able to get a table-topping 5.1% easy-access savings rate to go with it, as the bank has launched a new, temporary bonus offer for some existing customers.
New online state pension boosting tool promised to Martin Lewis hit by delays – here's what you need to know
The tool was first promised to MoneySavingExpert.com founder Martin Lewis on ITV's The Martin Lewis Money Show Live last summer and was expected to launch before the end of the 2023/24 financial year.

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