Any experience of penalty fares and the new Single Justice Pprocedure Notice?

bigal831

I received a penalty fare for not having my season ticket with me after proactively approaching a ticket inspector. Long story, but the Notice was illegible(including the number), i couldnt get advice from the railco, appealled anyway, and since then have been a kafka-esque saga of "no-reply" correspondence. The railco says they didnt receive my appeal, and that therefore it, and my susequent second appeal are void. I send them post> they send me "no reply" emails. I am aware that this is some sort of "automatic" offence, but have kept full records and think my chances of mitigation must be as good as anybodies. I think I'm being bullied my an incompetent administrative dept and note that the witness statements to the court mention none of the above. I have referred it to Transport Focus but cant even work out what they do.
Question 1. : Does anyone have experience of pleading "not guilty" to a penalty fare and experiencing the Single Justice Procedure process?
Question 2.: Does anyone know if a magistrate has the power to grant me costs against the railco?