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BT Charging Rental For Internal Extension?
I was helping a neighbour set up her wi-fi yesterday and there was some confusion about wheher she got her broadband via BT or from AOL. So I asked to see he last BT phone bill and was amazed to see a charge on there of £4.50 per quarter for an 'internal extension'! She has lived there for many years, prior to BT…
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MacBook Air help please
Good morning, I've have use of a mac book air and have gone into the calendar and clicked on an event that my OH is attending, I know I shouldn't have, but this has now gone onto the desktop so as soon as he opens his desk top it will be there staring at him, this will cause an argument and this is the last thing I want,…
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BT - Direct debit 'saving'
I've heard if you pay BT by direct debit you save approx £2 a month? In line with most companies. However on my bill, there is no mention of the saving, just the amount to be taken. If I was to login to the 'MyBT' area and make a manual credit card payment, will that stop the direct debit going? Or will they take that as…
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Cannot receive calls on landline and internet problems
There is some problem between the house and exchange, I can ring out and use internet though get regular cut outs but only for a minute or two each time. I have tried contacting customer service but its a Indian call centre who fail to understand my problem and I am paying for the call! The bill is due but I dont think its…
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BT line installation - incomplete job!
Hi all, we moved home and talk talk offered to move our package free of cost. On the date given to us, BT engineer visited the property and set up the phone socket. He left without connecting the other end of the wire to a BT line!! He said someone else will come to do that. its been 4 days, no one turned up. I am left…
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Should i be charged for a engineer if there is a fault with my phone line/broadband
I've been having problems with crackling on my phone line and my broadband keeps cutting me off, so I contacted talktalk to tell them when I lose my internet connection the adsl light on the router flashes on and off and then I lose the internet light, Then when I go and pick the phone up and have a listen I have a…
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BT Pole Rental
Hi, I have a BT telegraph pole within my garden but I don't receive any rent for it. I spoke to a BT representative and they put me through to Open Reach, however they have proven very difficult to get through to. Is there an email address for them at all or do they have a representative on here who can help?
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BT only gave me 61 minutes to pay my bill!
I have just left BT. This morning at 07:17 they sent me an email saying my final bill was now ready online. At 08:18 they sent me another email saying Your final payment is late. You need to pay £11.65 straight away You haven't paid your final bill yet. We realise it might have been missed or you might have been away but…
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BT Charges for not using my phone
I have just been charged £4 for not making at least two calls on my home phone this month.:mad: I only rarely use my home phone, like most people my mobile is my communication method of choice. How can you be charged for not using something you pay to use? Doesn't make sense. Still only a few more months before I can leave…
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BT & Openreach Lack of Customer Care
I reported a fault with our telephone line on June 21st, I was informed that this would be sorted by 26th June, that date came and nothing done. I call again and open reach again give BT a date of the 1st of July for the work to be completed, guess what ? nothing happened on the 1st of July. I have just called them and…
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Planning to ditch landline and use SIP for virtual landline
I currently pay £38.27 per month to Be Unlimited for a landline and 15Mbps broadband. When I next move home, I'm planning to ditch the physical landline and spend a similar monthly amount only on broadband, perhaps from Virgin Media on one of their business packages in order to reduce contention and customer service…
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Damage installing line
Hi Not sure if you can help but I am making a complaint regarding a line I had fitted this morning. I have had a generic response and a reference but just wondered if you could help generally? The engineer called (without any prior notice which I had requested but luckily I was in - the service is for TalkTalk so guessing…
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Does not hanging up keep the call open?
I'm sure it used to be the case, but does not hanging up the phone line still keep the call open? I'm thinking in particular of junk calls - does it inconvenience them if you don't put down the phone?
