Cannot receive calls on landline and internet problems

Viberduo

There is some problem between the house and exchange, I can ring out and use internet though get regular cut outs but only for a minute or two each time.

I have tried contacting customer service but its a Indian call centre who fail to understand my problem and I am paying for the call!

The bill is due but I dont think its fair to pay the whole bill when i need the phone for relatives who do not have internet such as frail elderly relatives.

Its with EE/Orange

Buzby

You have no choice but to pay. Since you have not told them you are having issues with the service, they have had no opportunity to repair it. Where they have their call centres is not relevant. If you dislike this, move to someone who provides a call centre with staff you like.

Until then, your bills must be paid on time.

notbritishgas

Not familiar with EE but they must have a dedicated fault reporting line.
Unfortunately you must use that to report your fault, do not mention your internet problems just say you cannot receive incoming calls on your landline.

Before you do that make sure the fault is not on your property or on your phone. Plug a different phone into the test socket of the master line box, if the fault clears then do not report it but check your own equipment.

Once this fault is cleared then your internet could be OK, if not then that is another problem.

Viberduo

Buzby wrote: »

You have no choice but to pay. Since you have not told them you are having issues with the service, they have had no opportunity to repair it. Where they have their call centres is not relevant. If you dislike this, move to someone who provides a call centre with staff you like.

Until then, your bills must be paid on time.

I should of made it clear, I phoned the line fault part of customer service which was a indian call centre and I tried explaining the problem and they promised a line test but it was so hard to understand them and they said they could not ring my mobile to continue the support when testing the line as I did not have a Orange mobile!, they told me to hang up so they could do a line test but they never rang me back and when I rang them they said there was no record of a line test

Viberduo

notbritishgas wrote: »

Not familiar with EE but they must have a dedicated fault reporting line.
Unfortunately you must use that to report your fault, do not mention your internet problems just say you cannot receive incoming calls on your landline.

Before you do that make sure the fault is not on your property or on your phone. Plug a different phone into the test socket of the master line box, if the fault clears then do not report it but check your own equipment.

Once this fault is cleared then your internet could be OK, if not then that is another problem.

Well I used to be with Sky, had installation problems with that too at the exchange but the phone and internet was stable, The internet is more stable once I changed the DNS settings in router, I already have my own filtered socket on that I bought and installed myself band already checked master socket.

Thanks for help so far.

JJ_Egan

You really need to test the phone from the master socket with nothing else connected . That will rule out your internal wiring as the problem .

jje

mattyprice4004

JJ_Egan wrote: »

You really need to test the phone from the master socket with nothing else connected . That will rule out your internal wiring as the problem .

jje

*Test socket, not master socket.