BT Charges for not using my phone

pandanose

I have just been charged £4 for not making at least two calls on my home phone this month.:mad: I only rarely use my home phone, like most people my mobile is my communication method of choice.

How can you be charged for not using something you pay to use? Doesn't make sense. Still only a few more months before I can leave them for good. This can't be good for their future and certainly isn't good for my bank balance. Is it worth complaining?

Browntoa

is this for the 1471 answerphone service they are charging you for ?

its always been in the terms and conditions

geordie_joe

I have caller display, it is free as long as I make 2 chargeable calls per month. If I don't make 2 calls then I get charged around £4 for the caller display.

macman

As above, for Caller ID, 1471 or 1571 it's been in the T&C's for years.
You simply need to make two calls per month, these can be within your allowance, not chargeable.

Buzby

It's the game they play. You stick by the rules and you save money. You forget, and you pay up.

They've always been clear on this fact so as it has never been concealed, you really have not complaint.

funscott

I have a work mobile which is my primary number. I only have a land line for broadband, never gets used as a phone. the only way round getting charged is to remove caller ID (which is a free service) unless you don't make calls. this can be removed from within your bt control panel.

Roger1

Buzby wrote: »

It's the game they play. You stick by the rules and you save money. You forget, and you pay up.

They've always been clear on this fact so as it has never been concealed, you really have not complaint.

While agreeing with you, it's the first time I've seen 'clear' mentioned in a BT context. :rotfl: BT are notoriously not clear and manage to conceal information in the smallest of fonts so that they remain illegible (or ignored) to many.

Checking BT terms and conditions is a pain for me, so I ignore BT offers. Am I missing out on anything? Possibly, but I survive somehow.

I sympathise with the OP. If s/he is not using their BT line much, they should cancel the optional services. FWIW, my reason for staying with BT for the time being is for broadband access. We have Caller ID so I try to make 2 BT calls a month.

I thought the minimum 2 calls had to be chargeable calls but am ready to be corrected on this.

billsavings

Roger1 wrote: »

I thought the minimum 2 calls had to be chargeable calls but am ready to be corrected on this.

Stand Corrected .:D


"A minimum call commitment of 2 calls per month is associated with this product. Calls can be chargeable or those included with your chosen call plan. A charge of £2 applies in each month that you do not make the required number of calls. Calls to the following numbers will not count towards the minimum call requirement: 0800/0808/0500 Freephone numbers; 100/198/155 Operator; 112/998/999 Emergency services; 150 BT Customer Services; 151 BT Fault Reporting; 195 Blind and Disabled Directory Enquiries; 1471/1571. Calls made using BT Broadband Talk and Chargecard are also excluded."

See Legal Stuff here:

http://www.productsandservices.bt.com/products/landline/calling-features

Myser

Would Broadband still work on an incoming only line?

Roger1

billsavings wrote: »

Stand Corrected .:D

Thanks.

Roger1 wrote: »

We have Caller ID so I try to make 2 BT calls a month.

£2 just collected by direct debit, so it looks as though I failed to make the two calls.

macman

Myser wrote: »

Would Broadband still work on an incoming only line?

But you'd still have to pay line rental if outgoing calls were barred.