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Mobiles

Archives for June 2018

SIM card for hospital stay?
The hospital does not have WiFi. Looking for a cost effective data SIM card which can easily be cancelled (monthly contract would be ok). Mostly for reading newspapers but the ability to watch the occasional programme would be nice. Looking for data but would consider card with calls/texts as well if it works out over…
Samsung J3 vJ5
Hi I am looking to buy a new phone. I am looking at the Samsung J5 although I see there is a Samsung J3 for £40 less to buy. Is the J5 worth that little bit extra or will I get almost the same phone in the J3. Thanks
Mobile Phone Insurance
Well hi there, Just wondering if anyone uses an insurance company to cover their mobile phone. I've just upgraded my phone and I'd like to get it covered, but the one offered by my phone company meant I'd be paying about £12 a month, about two thirds the cost of my phone package! So I'm shopping around and looking for…
Best way to call a US premium number from mobile?
Hello I would like to call a US 901 number, which I understand to be a premium rate number. Is there any way to minimise the cost of this from the UK? I have seen plenty of sites for cheap calls to area code numbers but does these do not seem to apply to premium rate numbers. I'm struggling to find the standard US cost per…
Compensation Claims Three?
Hi all I've recently joined Three from o2 and starting to regret every second that now goes by! My number should have ported over from o2 on Monday 18th of June 2018 but something has gone wrong. After spending hours upon hours on the "live chat" and "customer service" i have gotten nowhere. I ended up going into my local…
MSE News: Superdrug launches new mobile network - here's how it stacks up
A new mobile network launches today, rather bizarrely from high street beauty and healthcare retailer Superdrug, and it's not a bad deal...Read the full story: 'Superdrug launches new mobile network - here's how it stacks up' Click reply below to discuss. If you haven’t already, join the forum to reply.
Sky mobile (!!!!)
I’ve had unlimited texts & minutes for over a year and had poor reception in my living room but halfway decent in other rooms. So I thought it was just a blip. Hubby changed to Sky about 2 months ago and we are both having this problem. We are missing phone calls and today he missed a really important one. I couldn’t even…
Vodafone Upgrade (Samsung S8)
Good Afternoon! I was wondering how well everyone has done with Vodafone upgrades? I've been with them about 15 years, currently on Sim Only, 10GB data, unlimited text / calls + Spotify for £9.20 a month. I know the S8 is now about £490 in shops, but the best I can get out of them is £31.50 for 24 months, 26GB data, no…
Help needed choosing a new mobile phone
Help! I'd like to replace my current phone – not massively urgent, but in the next couple of months. I have my eye on one, but there are so many to choose from, I’m sure I’ve missed some options. I know there are people out there who are aware of many more models than I am, and I’d appreciate any help you can give. What…
Can't connect to Internet?
I've had a Galaxy S III Mini passed on to me, and I got a SIM for it last week. However, though it can be used for phone calls and text messages, it will not connect to the Internet. Mobile data is switched on, and I went through the APN settings with PlusNet. After a few calls to PlusNet, they suggested trying the SIM in…
Three PAYG credits disappearing
Can anyone shed some light on to what's happening with my Three Pay As You Go credits please. I only use my smart phone when I'm away on holiday. Husband and myself are both retired and we've been away three times this year and in total I've put £50 of credits on my phone since 18th April. I had no problems at all last…
MSE News: O2 is offering 'free' Netflix - but only for some
O2 is offering new and upgrading customers a free six- or 12-month Netflix subscription - but only for high data users...Read the full story: 'O2 is offering 'free' Netflix - but only for some' Click reply below to discuss. If you haven’t already, join the forum to reply.
o2 Mobile Phone Query
I have a very old Samsung S4 mobile phone. I got the phone on a pay monthly contract with o2 paying separately for the phone and the tariff. The phone was paid off over a year ago and currently I pay £6.24 per month for the tariff only on a contract up until April 2019. The phone is starting to play up and knocks itself…
Virgin false advertising or honouring deal
Last week I took out the widely advertised Virgin sim only deal £8 1500 mins unlimited texts and 3gb of data on a rolling 30 day contract.This deal is still online through various 3rd parties such as car phone warehouse. On receiving and activating my sim I noticed I was only allocated 1gb per month. I contacted car phone…
Second Hand Phone from Music Magpie
Hello all. I am looking at replacing my current phone, and was wondering if anyone has any reviews regarding second hand phones from music magpie. Good, bad, worth the money? Thanks
Virgin mobile
Virgin are supposed to have call centres in the UK, but I can only get the Indian ones, or wherevever they're based, and they're a dead loss! So when is it best to call to get the UK, and on what number(s)? TIA.
Vodafone Unlock Code
Hi all, MANY apologies for long winded post.... However; I was hoping someone can shed some light on the issues I am facing with Vodafone Unlocking my phone? (My contract expired back end of 2016 and have been using a Talk Mobile SIM Only up until now) Thursday 7th June – submitted unlock request online. Used my number…
Three fraud
Had a welcome letter from Three for a new contract ( with phone) for an unknown person but for my address. (Long term - just myself and wife). Three just says, thank you, but refuse to confirm or send me a letter ( now or after investigating) confirming no live contracts at my address, claiming data protection etc... it is…
Is it safe to give out your IMEI no.?
I'm trying to get an old Tmobile Vairy Touch dumb phone unlocked but I'm a little wary of sites like this that offer to do it for fee. Why would they?
Unreasonable 'Security' questions from EE
Today I called EE call centre to cancel my contract. I completley understand the need to check my ID, and the first question was reasonable. Then I was asked to state which store I got my last upgrade from. What has this got to do with establishing my ID? The question related to an event 2 yrs ago. As I did not give the…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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