Virgin mobile

Supatramp

Virgin are supposed to have call centres in the UK, but I can only get the Indian ones, or wherevever they're based, and they're a dead loss!


So when is it best to call to get the UK, and on what number(s)?


TIA.

AndyPK

is it a technical problem ?


not billing I assume

Supatramp

It's in reply to their price increase letter. I just find the foreigners so difficult to converse with!

pmduk

There's just the one number, it's pot luck who you deal with. the UK cs staff work 8am to 8pm Mon to Sat.

Londonlisa12

I have needed to call the Indian call centre 4 times over the last 3 days absolute disgusting and rude call centre staff.I will never use them again.

pmduk

Most of their call centres for mobile are in the Philippines.

mije1983

Londonlisa12 wrote: »

I have needed to call the Indian call centre 4 times over the last 3 days absolute disgusting and rude call centre staff.I will never use them again.

From the info posted on your thread, it sounds like you were blaming them for something they weren't responsible for and was out of their control.