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Virgin mobile

Supatramp
Supatramp Posts: 744 Forumite
Part of the Furniture 500 Posts Name Dropper
in Mobiles
Virgin are supposed to have call centres in the UK, but I can only get the Indian ones, or wherevever they're based, and they're a dead loss!


So when is it best to call to get the UK, and on what number(s)?


TIA.
David.

Comments

  • AndyPK
    AndyPK Posts: 4,405 Forumite
    Part of the Furniture 1,000 Posts
    is it a technical problem ?


    not billing I assume
  • Supatramp
    Supatramp Posts: 744 Forumite
    Part of the Furniture 500 Posts Name Dropper
    It's in reply to their price increase letter. I just find the foreigners so difficult to converse with!
    David.
  • pmduk
    pmduk Posts: 10,700 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    There's just the one number, it's pot luck who you deal with. the UK cs staff work 8am to 8pm Mon to Sat.
  • Londonlisa12
    Londonlisa12 Posts: 176 Forumite
    Seventh Anniversary 100 Posts Name Dropper Combo Breaker
    I have needed to call the Indian call centre 4 times over the last 3 days absolute disgusting and rude call centre staff.I will never use them again.
  • pmduk
    pmduk Posts: 10,700 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Most of their call centres for mobile are in the Philippines.
  • mije1983
    mije1983 Posts: 3,665 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Name Dropper
    Londonlisa12 wrote: »
    I have needed to call the Indian call centre 4 times over the last 3 days absolute disgusting and rude call centre staff.I will never use them again.


    From the info posted on your thread, it sounds like you were blaming them for something they weren't responsible for and was out of their control.
This discussion has been closed.
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