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New build developer hasn’t shut down British Gas Account
Hi! Moved into a new build home on December 22nd 2020. Called British Gas to set up our gas & electric. Side note: we were not given the electricity meter reading upon moving, as sales advisor ‘couldn’t find meter’ - turns out, after having sewage leaking down the walls, we found it behind a panel screwed into the wall…
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Maintaining warmth in cold weather
Read the note from Martin about how best to do this - leave the boiler on 24/7 but low or just switch when it gets too cold? I had a new boiler fitted last year and the engineer told me it was "intelligent". I did not really understand what he meant until quite recently:- It goes on full power (water temperature set at 68)…
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Heating in a 3 storey house
Hi, I live in a 3 storey home where the bottom level is always cold. At best we get 19 degrees but that takes effort. We have a downstairs kitchen so we spend a fair bit of time down there. We only have a single radiator in the hallway where the thermostat is. Is it worth changing that to a double? In the meantime, as the…
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Gas only supplier?
Just wondering if there are any suppliers who will just supply gas? Parents want to change both gas and electric, having come off a fixed term. Neon Reef are by far the cheapest for electric but as they don't do gas that leaves me to search for a gas supply. Avro seem cheapest for gas but I can't seem to get a quote for…
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Just bought house but current supplier wont reply
We just moved into our house 11 days ago and I immediately contacted the existing energy supplier to establish an account with them, and indicate that I want to switch. Initially they replied to my emails but when I returned the change of tenancy form they now havent responded in a week. They are also only accepting…
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Help Calculating my final bill
I am still awaiting my final bill and its almost 6 weeks. The company did not send me an Electricity bill throughout the whole period i was with them, so i don't expect to be receiving the final bill anytime soon. I would like to calculate approx what the bill will be and put that money aside. For now, i will ignore the…
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Extremely high gas bill
Hi, I spoke to eon on Saturday to submit a meter reading (last one was in may 2020) up until that point in may we were paying £96 a month for gas and electric. Unbeknown to me I had been overpaying and was £250 in credit and they reduced my bill to £36 a month. On Saturday they told me that I’ve been underpaying now and…
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New boiler advice
My parents (in their late 80’s) Worcester Bosch Greenstar 30Si mkIII has had the fan go. It’s difficult to get at the engineer says, and so he’s quoting £300 for fitting a new fan, including labour. And he told them to think about getting a new boiler as the WB is now 11 years old. It’s a smallish 3 bed bungalow, with 1…
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Meter reading validation problem again.
Every time I do an energy switch I get a similar problem. It starts in the form of quote: Thanks for sending us your opening gas meter reading(s). These are validated against the previous reading(s) on your meter. Unfortunately, yours have come back as inaccurate and have been changed to the following:Reading you…
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Beating Cap advice please
Ovo fixed let's me leave with no exit fee on 4 th April .according to MSE I can save £190 less exit fee of £60 if I leave before If I leave it till after the new cap will I save less ?
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General questions about my energy bills
Can anyone give me advice what to do with my gas elec bills,I am pensioner,not too internet savvy! No smart meter and need info about payment methods, don't like direct debit,but willing to submit readings and pay at same time, I need to talk to someone for guidance on changing supplier etc, thank you.
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Pure planet
Hi need to change supplier as MSM 2yr fix with EON ends 12.03.21. pure planet seems best deal but bit concerned about app and no contact via phones anyone had experience with them? Cheers
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British Gas fix about to expire...
I am currently on a British Gas fixed tariff that ends March 21. So I've started looking and doing comparisons on Cheap Energy Club but the best deal is currently showing as £130 approx. per year more expensive. Any suggestions on what I should do? Should I wait a few more weeks and see if there's going to be any better…
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New tenant. 16 pounds a day on gas
Hi all. I am new to the UK (scotland). Moved into a rental last week and realised it had an e.on prepaid meter. Didnt think it was an issue as i am unaware how things work here. Anyway i loaded the card with 90pounds and by the next day it was down to 75. Its a 4 bedroom house, with a glow worm boiler. We try to make sure…
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Landlord - unexpected bill for standing charges
I've a property in Scotland that I've not lived in for over 2.5yrs and it's been tenanted for most of that time since. I've suddenly received a letter from a collection agency chasing me from SSE for standing charges. I've received no billing from them since I vacated, nothing is showing if I log back in to my old online…
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Electric meter faulty - energy supplier wants to fit smart meters
Hi, Submitted meter readings last week, electric meter making a strange noise and realised the analogue disc has stopped spinning. Must be 40+ years old. Called our energy supplier 'Octopus' who advise they want to change both electric and gas meters for smart meters - which we don't want. They say that there is no option…
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Who owns my Energy Meters
When I moved into my house 21 years ago Scottish Power was my supplier and is labeled as such - about 4 years ago I changed to Avro Energy So who owns my Energy Meter now ...joe
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Honeywell CM707 Thermostat
Has anyone experienced....: I press 'auto' on my thermostat, then the flame shows and the heating kicks in... about 5 minutes after you hear a 'click' and the flame disappears and the heating turns off... said procedure happens a number of times... how do i make the heating just stay on?
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British Gas GT5 Thermostat
I hear a person or persons are tring to get hold of one of these. One has just been listed on ebay
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No Electricity bill for over 1year
I switched both Electricity & Gas in Jan 2020. During the whole period I was with them, I received billing for Gas but never Electricity. Smart meters were active the whole time and I also emailed and called numerous times to give a reading and ask for a bill. They always said bill will be provided soon but never did. The…
