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Direct Debit
I recently have had a lot of trouble with BritishGasX. I joined them and immediately regretted it as they were impossible to contact, they eventually set up a direct debit in the name of Tillicum and when I phoned British Gas to try to sort out the set up etc they denied that British Gas X was part of them, they suggested…
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EDF smart meter fail
5 days ago I had a smart meter fitted but it’s not sending EDF the readings nor communicating with the in-home display unit. EDF smart customer service team say it must be poor signal. As you see it has full signal, any advice?
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Two meters, same high tariff
I have an old electric meter set-up with one standard meter and a separate night storage meter. With previous (now defunct) supplier, Solarplicity, I had a lower tariff for the night meter. After they went kaput I was transferred to Toto (who also went bust) and now EDF, who say they don’t support the night meter set-up…
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Repeated attempts at collecting non-existent debt from Green Star Energy
Hello, I changed energy suppliers two years ago, and it appears that my old energy supplier has (a long time ago) disputed the closing reading. Therefore a closing bill has never been generated. The last bill that was generated was based on estimated readings which were too large. So they still see me as oweing 300 GBP. As…
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Scottish Power are a shambles
I am writing to say, take a Scottish Power deal at your peril. I took a deal in march and all was well. The switchover was fine, no need to actually do anything. My problems started when an opportunity came up on a house that I couldn't refuse so just over a month into the tariff I moved home. By this time lock down had…
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Monthy vs Quarterly bills
Hello Everyone :) I'm moving into a new property soon, For a long time I only payed bills quarterly that was because I was with someone so we shared the bills, but now we have split up I'm not sure what's better, I have always liked the fact I pay for what I use that's why we always payed quarterly, when the estimate came…
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Tenants, Landlords and Meter readings.
Hello, I am very new to all this so please bare with me. My daughter took over a property in July 2019 - she has recently left the property, she took a meter reading and submitted it and has now received a huge bill. When she moved into the property she asked for meter access but the landlord couldnt give her one as he had…
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Pre-payment problems with British Gas
Hi I’m in a pretty desperate situation and would really love some help in how I can go about sorting it out because I’m getting nowhere with British Gas and they are just mucking me about. The background: I recently moved into a private renting property and found that the gas and electric are via pre-payment, the old…
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Gas Tumble Drier...
Since the suggestion that this is a viable option for reducing energy costs comes up, not infrequently, I decided to give the option a closer look.Rather than hijack other threads where the suggestion has been made,I've posted here in its own thread.The problem I've come up against is that it seems they are no longer…
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Heating a Hall Stairs & Landing (working out required BTU)
Hi Folks, We are currently doing a bit of work in our hallway (moving a small stud wall to effectively make it smaller) which is going to require us moving a radiator (old 1970's c.200x60cm single panel). Rather than simply just moving the radiator it seems a good time to put a new modern convector in so I have been trying…
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£291 for gas and electric
3 bed house, in good order 2 adults and baby Estimated bills Why am I getting charge so much?
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Given incorrect meter reads
I have recently realised that I have been giving incorrect Electricity meter reading since I moved into my (first) house 4 years ago, I did not realise that it had day and night readings and so only ever gave the day readings (default on the screen). I have contacted my Energy company (by email) and they say just to update…
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Application for a new gas service pipe to be routed to residential address
Hello, In February I started researching how to get a Gas Connection Pipe routed from the main gas line up to my residential address, all the properties in the cul-de-sac are all electric. In March I noticed engineers from Cadent Gas were working in the cul-de-sac, I spoke to the engineers performing the work, they were…
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lookaftermybills.com = Awful. Need help!
Can someone please help, I signed up to lookaftermybills.com back in 2018 and despite emailing their support to query the first switch I've not heard anything back from them. Forward to 2020 and I've had an email to say I'm being switched shortly (to Avro) even though I manually switched to a new supplier a few months ago.…
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Tonik Energy - what a disaster. Avoid them.
I re-joined Tonik in April 2019 after my previous provider OneSelect went bust in December 2018 and I was migrated to TogetherEnergy. I have a dual fuel tariff which also includes cheaper off-peak electricity. All was well until February 2020 when I stopped receiving the monthly email to submit readings and no bills were…
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Bulb refuse to repair/replace meter
My electricity meter failed in May this year and I am unable to read the LCD display. A cheap AMPY unit about £11 on the internet. It is some seven years old. No, it's a conventional; not a Smart Meter. The meter is Bulb's responsibility. Bulb do not employ telephone support staff. They have an (idiot) autobot that…
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Yorkshire energy DD increase
Just recently switched to Yorkshire energy and have been with them one month but now they have put up my direct debit even though I am in credit. I find this appalling and very sneaky since it's after the cooling off period and I would have to pay a large exit fee to switch. So now costing me more than my old supplier.…
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AVRO or GNE?
So my dual fuel search shows an additional small saving from AVRO, a 2 point higher customer service rating and no exit fee, but MSE Top Pick is GNE, with a £25 exit fee. How is a Top Pick selected then?
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Scottish power blocking my switch to British Gas
Hi, I have been meaning to switch from Scottish power for a long time. I finally bit the bullet and used your site to find a better deal (A mush better deal). I paid of my bill of £766.83 (I get ridiculus bills) and did the switch.My problem is that SP keep blocking my switch. I paid the bill on 16th June 2020 and…
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How quickly can you change energy provider (gas) again after just swapping ??
Hi, A relative has recently changed energy provider to EDF (for gas only). Their switchover date was Thursday 25th June but their online account is still showing as pending (not yet completed). I've been helping with price comparisons and they would be much better off with one of several other providers. Does anyone know…
