Repeated attempts at collecting non-existent debt from Green Star Energy

vitriol83

Hello,
I changed energy suppliers two years ago, and it appears that my old energy supplier has (a long time ago) disputed the closing reading. Therefore a closing bill has never been generated. The last bill that was generated was based on estimated readings which were too large. So they still see me as oweing 300 GBP. As a result the following has happened THREE times over the course of about 8 months; they have instructed a different debt collection agency each time to retrieve the `debt', and each time I have explained that Green Star Energy have not generated a final bill. I have also spoken to the energy company directly to ask them to generate a final bill based on the closing readings, and of course they have not done anything.

Does anyone have any advice in this situation?

Thanks,
David

Ectophile

Have you made a formal complaint yet (as disctinct from just speaking to them)?  Doing that forces them to go away and investigate the complaint.  There's no guarantee you'll get the result you want, but it forces them to do something.