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Which type of smart meter do I have?
Hi, My energy supplier recently offered me a smart meter replacement for gas and electricity, which I accepted. Now I find out that older smart meters (SMETS1) may not work as a smart meter if you change supplier due to compatibilities between communication protocols. The newer SMETS2 meters do not have this problem, but…
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Comparison sites - not entire market
Finding the cheapest supplier is not quick. Each comparison site I have tried found a different supplier. MoneySavingEnergy Club TheEnergyShop SwitchGasandElectic.com They are all OfGem approved, so why are they finding different suppliers as my cheapest? Not that I always go with the cheapest. Now, there are 11 accredited…
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MSE News: E.on now lets you fix your monthly bill - but that peace of mind will cost you
E.on has launched a new tariff which charges a fixed monthly bill, regardless of how much energy you actually use - but it's not cheap...Read the full story: 'E.on now lets you fix your monthly bill - but that peace of mind will cost you' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Hive, is it worth it?
Hi all, hope I'm in the right place. I have just had a new central heating system and boiler installed and hive was included in the package, I am now looking at hive bulbs and other products and wondering if it's worth it? If it is where is the best place to buy compatible products. Thanks
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Economy Energy
been with these 2 years never run up a massive debt (maybe £50 last year), paid £48 a month, im £31 in credit now they decided to put it up to £69 a month....so i rang them, sorry we cannot reduce it , once its set we cannot reduce it, basically there is no one in the company who reduce it!!!!, gave me some bull about…
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2 meters
We are currently with eon. We have 2 electric meters, one for normal use the other for our electric heating. (No gas) We have tried to switch suppliers in the past but the new supplier couldn’t deal with 2 meters and this materialised after we did the switch which led to much confusion and frustration! Does anyone know if…
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Boiler - Where to start?
We have just bought a house which has a gas boiler and hot water tank system. We are unsure of how old the system is but appears to be in working order. Ideally we would prefer a combi boiler system, however, we are currently carrying out other renovations and it will come down to whether or not we have enough money to…
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Estimated Smart Meter Readings
My parents had smart meter installed last year so they do not give SSE there readings anymore, there fixed tariff deal came to an end on 06/04/2018, they brought there bills to me to do an energy comparrison. But looking at there bill covering 30/01/2018 to 02/05/2018 they seem to be getting fiddled out of there charges.…
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Leaving a contract
I am currently contracted to my supplier until 30/09, and want to move as soon as possible, but unfortunately will be away for over the 30 days notice period. So I was wondering whether I can talk to my proposed supplier and arrange a transfer date (for example 01/10) in advance of my going away without incurring the exit…
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Energy club next big switch ?
hi I am due for change end of next month and was wondering if there will be another big switch soon please
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Switching Energy suppliers - Dual Fuel
My fixed price deal with OVO is ending around 20th September, they have just emailed me confirmation of this. On doing a price comparison check I can get a better deal from EON. My question is this :- If I initiate the change to EON to be effective from 20th September (it is fixed price for 12 months) and the EON prices…
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Smart Meter Communications Fault - Who Pays?
I have a Smart Gas Meter fitted 4 years ago for a commercial premises. The communications is powered by a self contained battey pack and is independent of the electric meter elsewhere on the site - usually the domestic gas meter takes its power from the electric. Originally installed by Gazprom, I switched to Total Gas and…
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Tonik nightmare
I moved from Coop energy to Tonik in early Februry. The welcoming e-mail from Tonik asking for my closing readings was never sent. And after chasing them up it was about two weeks after that date before I could give them any readings. By them they and the Coop had provided their own which were far higher than the actual…
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Student Utilities - Same House Different Tenancy
Hi My daughter is at Uni. She had to rent Y1 and is now in the same house but with a different tenancy agreement and mostly different tenants for Y2 (started a few days ago so currently active in the Y2 tenancy). The previous tenant responsible for the energy bills (dual supply with EON) has left and is not returning, but…
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EC Member Just moved House
As an energy club member and a couple of months ago swithed provider for gas and electricity. This week we have moved house and prior to moving closed my account witn my most recent supplier. 1) I have tried to change address on the enery club account but it currently shows the message “switch in progress”. How can I…
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Debt Collection Agency contact from a 5 year old bill
Hello, About two months ago I received a letter from a Debt Collection Agency called 'BPO' informing me I owed 'SSA' £171.43 which had to be paid immediately. I had no idea what the bill was for, and there were no details of either the bill or the company on the letter. I wasn't sure if it was a scam, so I emailed the…
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Npower "farming" positive reviews through Reevoo
Has anyone wondered why npower claim 81% positive customer feedback on their website (provided by Reevoo) when everyone knows they are the WORST, well the truth is that if you have a bad experience they will do everything that they can to stop you leaving a review on said site! This is my story: I have recently had a…
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British Gas to hike prices for the second time this year - MSE News
Millions of British Gas customers will see their bills rise for the second time this year after the firm announced it was pushing up prices by a further £44 a year on average...Read the full story: 'British Gas to hike prices for the second time this year' Click reply below to discuss. If you haven’t already, join the…
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British Gas Homecare - unsolicited "upgrade" swizz
Be warned that if you have a British Gas Homecare agreement, do regularly check that your direct debit payments are the amount expected, even if you've had no correspondence to expect otherwise. My Homecare plan was for "Boiler and Controls Breakdown Cover" with £50 call out excess. I know this may not be great value for…
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Next Big Switch
Does anyone have any info on when the next Big Switch will be happening. My deal runs out in September, and I’ve been contacted by edf with a new fixed, but it doesn’t look very good. Thanks.
