Npower "farming" positive reviews through Reevoo

timht

Has anyone wondered why npower claim 81% positive customer feedback on their website (provided by Reevoo) when everyone knows they are the WORST, well the truth is that if you have a bad experience they will do everything that they can to stop you leaving a review on said site! This is my story:
I have recently had a "run-in" with npower over my account. It started as something small about a refund of less than £2.00 would you believe, it took me hours of my time on the phone trying to get through and trying to get answers from them. In the end I wanted to make a complaint to them, first they would not let me through, then they put me through and then cut me off (another half hour wasted.
I emailed my complaint, which they acknowledged, then did not reply. I emailed again ,which they acknowledged, but did not reply. I made a further "executive complaint" by e-mail, they said that they had no record of my complaint! Could I go through it again?! I did, and they said "sorry about that we have taken your feedback on board", THE END
I said that I would make a complaint to the energy ombudsman that their complaint procedure was not fit for purpose, they told me that it was not a complaint, only "feedback" and that the ombudsman would not get involved.
Lastly I contacted Reevoo in order to leave a review for npower, they insisted that I prove I was an npower customer, which I did. They said that they would send me a review link, which they did not. I asked again they ignored me, I asked again, they ignored me
Clearly Reevoo are instructed not to allow a review from a customer who has had a bad experience of npower

AndyPK

Normally if your complaint is lodged you should get a letter from npower with a complaint number.

Maybe they consider £2 to not be worth the effort of yours and their time?

Although I think my complaint was for a similar amount. :rotfl: (I was hoping the complaint would progress things) (and didn't know how long it would take and therefore how much it would be when I started the complaint)

NPowerBullies

You're absolutly right, they do exactly that - you have to pay Reevoo as a company and they'll let you pick and choose who can review you - it's fraud as far as i am concerned.


Just do a search for NPower reviews and you'll get the truth...



Go to YouTube and search for "NPower Should You Use Them? - Reviews - Complaints - Any Good?" or the video ref UFBzIzjIsUQ