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Should I have to wait 28 days to get my money back from TOTO?
Hi all, Had no end of problems with Toto. I won't go into it too much but I switched to Outfox The Market back in March and I'm STILL paying Toto for my gas - even though my new supplier confirms they are now supplying my gas. After constant calls to Toto and being told someone will call me back, (which they never do),…
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Former Iresa customers wrongly contacted by Octopus Energy - MSE News
Some customers who previously switched away from energy firm Iresa have been wrongly told their supply will soon move to Octopus Energy following Iresa's collapse - if you've been contacted in error, here's what to do...Read the full story: 'Former Iresa customers wrongly contacted by Octopus Energy' Click reply below to…
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British Gas - Tonik - "Late Payment" HELP
Hi All, I'm after some advise and guidance. In May I left British Gas and joined Tonik energy. Tonik issued a reading to British Gas which generated a bill 4 times my usual. Instinctively I contacted Tonik to discuss to which they told me not to worry they would contact British Gas and deal with it. British Gas also told…
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BG Smart Meter Readings
Hi My dad recently switched to BG smart meters but on checking his account he can't see any meter reading history. Can anyone tell me do BG remove the option to send manual reading once you have smart meters fitted and therefore the option to see reading history? Many thanks
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Official switch over to Octopus today
My switch is completed today as per plan. My direct debit with EDF was on 1st August. According to my calculations I will be approx in credit by £20. EDF said not to cancel dd until final account is closed. Shall I leave the dd with EDF as it is or do I need to cancel when the account is closed.? Can EDF cancel dd from…
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£101pm Utility Bill for 1 Bed Flat Reasonable?? :(
I have edited this because due to a miscalculation when posting, we are actually estimating a £100 per month total utility bill (heating, water heating, water usage, electricity usage). Hi Guys, Myself and my girlfriend feel like we are being stung with a Switch 2 (community heating) standing charge of £471 per year, even…
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£125 a month electric bill!
Need some advice on energy prices guys. I live in a one bed flat with no hot water and one storage heater that is only ever on the lowest setting (I have electricity only). I am with E.on (and previously EDF), and my bills are insane. E.on are trying to charge me £125 a month (which they state is over the national…
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First Utility - Smart meter shenanigans
Back in May I was thinking of signing up for a First Utility tariff called "Smart First June 2019" - one of the features of this tariff was the free installation of smart meters. After hearing about some of the issues with smart meters I contacted First Utility customer services to ask if the installation was compulsory.…
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Changing Energy Supplier after moving into a new flat
Hey! First post here after using this website and forum for many years. I've just moved into a new flat 9 days ago and I know the energy provider I would like to switch to and how to do so. I'm unsure however in how to deal with the existing supplier: First Utility. I have pictures of the readings on move-in date and I…
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complex meter nightmare. two mpan numbers eon - scottish power
Hi All. I have recently moved into a house where electric is provided by Scottish Power with a standard online tariff and I am trying to switch to an alternative supplier. Unfortunately my bill has two mpan numbers (also two meters), and I am told it is a related meter or complex meter). And for this reason all of the…
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Add your feedback on energy supplier Yorkshire Energy
This is a feedback thread on energy supplier Yorkshire Energy Please share your experience with other MoneySavers. Click reply to take part * Did your switch go smoothly? * Have you had problems since? * Is it easy to contact? The feedback comes as part of the Cheap Energy Club Click reply below to discuss. If you haven’t…
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Broken Electricity Meter (NPower)- New tenants
I have new tenants moving into a flat on Sunday but the electricity meter is broken and awaiting repair from NPower. The tenants and previous tenants have had no end of issues with NPower. Is there any way of moving from NPower with a broken meter and getting the new supplier to fix the meter? NPower wont speak to me as i…
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Iresa - Left them months ago now showing huge amount owed !?
A family member left Iresa many months ago and got refunded their credit balance after going to the Ombudsman. Their online account then showed as £0.00 and everything was fine. After we found out that Iresa have finally closed down we checked the online account yesterday and it is now showing the following: CURRENT…
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energy supply
hi, we originally had supply from Scottish power. On may21st. - however at the end of the contract we decided to shop around. got a quote from NPower. 27th May email from NP - problems with switching . 30th May - Cancelled contract with NP ( EMAIL & LETTER). 30thMay live chat with NP to confirm leaving - " we would receive…
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Rented for 5 months - property not registered to a gas supplier
Good morning, I have just enquired about my gas supplier by ringing 0870 608 1524 and have been informed the property is not registered with a gas supplier. I have been renting it for 5 months now. What is the process for me to get registered with a gas supplier and how can I go about finding the cheapest supplier? I…
