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Cheaper Tariff - the energy companies duty to advise
Hi all, I did a quick search and couldn't find exactly what I needed so hopefully this isn't a duplicate post. I've just discovered, after 4 years of being in our house, that we're on an economy 7 meter and, therefore, a tariff where day time electric is substantially more than night time electric (17p vs 5.6p). It all…
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Scottish Power Smart Meter - What does Year mean?
We've just bought a house with a Scottish Power dual fuel smart meter. Looking at the display unit you can select Year as a time frame. However, is this year to date or the past twelve months? Thanks.
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Switching EDF to EON
Initiated a switch from EDF to EON on the 20th last month through CEC and not heard a thing from either company yet. Is this normal? I got the confirmation from CEC but that is it. I have only switched once before and that was for Gas (British Gas to Zog), I'm pretty sure I heard something almost straight away, even though…
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warm home discount scheme
hi I moved into my first property in feb and am with Scottish power. I looked into the warm home discount scheme and I would be in the broader group. problem is it says broader group applications are now closed. I am on income related esa surely if im entitled I should be able to get this extra help. im confused how it…
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Warm Home Discount 2017/18 OVO
Hi I was wondering if anyone knew when OVO opens the applications to apply for the warm home discount please?
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Standing charges leap by 100%
Why is this happening and why is the toothless regulator #ofgem allowing it? My current deal ends at the end of July and my standing charges were typically 10p per day per fuel. Now everywherei look its typically 20p per day per fuel and up. I can find no explanation for it.
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New tenant
Hi 👋 I moved into my rented flat in mid March, since then I've been trying relentlessly to set up an account with the previously chosen energy supplier. After sending my details via the new tenancy form on their site and hearing nothing, I then sent my details directly via email and heard nothing, I then began to phone…
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£20k EDF bill out of the blue! They haven't taken a reading since 2013
Hoping someone can help, EDF attempted to take £20k as their direct debit, after phone calls back and forth, and providing a meter reading I was shocked to find it wasn't a mistake, and that the last reading they took was in 2013, they had estimated since, and estimated incorrectly. They now want £20,000 asap. They are…
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Right of access without wayleaves
Situation: Scotland, croftland. neighbour put in planning permission for a second house on their land to which I objected. Planning granted. There is currently no communication between them and us (and they never consulted us before they applied for planning) Proposed building goes underneath low wattage power lines which…
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E-ON Gas Pre-payment meter and electricity direct debit has doubled
Unfortunately, I'm having more problem with E-On. I see their company represnetatives are still on this forum so I hope one of you can help me. Recently I was sent a letter telling me my direct debit was going to increase from £30 to £78. Over two and a half time the last rate. I've questioned it a number of times and all…
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SSE Superdeal - v - Economy 7
We are about to move into 1 bedroom property that has SSE Superdeal but have no idea if this is better than Economy 7. Anyone had Superdeal. The property only has 1 Storage Heater, an Unvented hot water tank. The other heating is a standard convector heater on the bedroom wall and a heated towel rail in the bathroom. There…
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E.ON Tarrifs
Hi all, I just moved into a property which is currently using eon, I've put meter readings onto the website, I have never done this before, and I'm confused to which tarriff is best for me; they're all in the same price range. They offer E.ON Cap and Track 1 E.ON Saver Fixed 1 v11 E.ON EnergyPlan
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Boiler or emersion in the summer months
Hi, i am not sure if anyone has done any calculations. But is it better to heat my hot water with my LPG boiler or just use the immersion heater. I have a modern LPG boiler heating a 125LT tank that is very well insulated & it has a 36" top fitting immersion. The boiler is only around 6 feet from the tank on a fully pumped…
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The Switch Date
Have just spoken to a proposed new supplier (dual fuel) about the switch date (which is appx 17 days). But my current (Single) deals are cheaper and expire on 9th Aug & 31st Aug; so I would like to get the full benefit. So either I lose some of my current good deal (as any switch is more expensive) or I risk paying Deemed…
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MSE News: British Gas faces Ofgem investigation after MSE exit fees campaign
The energy regulator is to investigate British Gas over its switching terms after MoneySavingExpert.com presented a dossier of evidence showing that some customers with fixes ending were wrongly told they would have to pay up to £60 to switch...Read the full story: 'British Gas faces Ofgem investigation after MSE exit fees…
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eon - Be aware
For those of you thinking about switching to eon be very aware as their customer service is absolutely appalling. The process takes far too long, they don't respond to complaints but worse still the deal you end up with is more expensive than the one quoted to get your business. Without doubt they are the worst utility…
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Smart meter questions
I'm sure these questions have been asked on here before, so my apologies - I've looked and not been able to find. Utility Warehouse are offering us smart meters for our gas and electric free of charge. So, obviously, I'm thinking about it - what I need to know is - At the top of their letter they say 'Your electricity and…
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Hoping someone can remember.....
A few months ago I was looking very seriously at a new boiler via company I'd seen online and advertised on TV. They were advertising a new A rated boiler fully installed for £1770, I did some homework and it looked really good. I decided to put the purchase on the back-burner though as I was going through redundancy and…
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Waste of time and money
Live in a new build house - Smart Gas and Electric meters. Solar panels fitted post build and self funded. Call BG my supplier and ask about smart monitors. They insist they need to visit and install device and 7 weeks later BG chap arrived with monitor/ First fail - it can't talk to the Smart Gas meter. Not compatible he…
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Faulty Meter
Just looking for a bit of advice. I've recently moved into a new house and have been taking gas meter readings monthly. I've noticed the reading are quite a lot higher than my sisters (I am single and she has two children and a husband). I have switched off my gas and the meter is still using more units than my sisters.…
