E-ON Gas Pre-payment meter and electricity direct debit has doubled

GeeTee99

Unfortunately, I'm having more problem with E-On.

I see their company represnetatives are still on this forum so I hope one of you can help me.

Recently I was sent a letter telling me my direct debit was going to increase from £30 to £78. Over two and a half time the last rate. I've questioned it a number of times and all I'm told is that my usage has increased and my previous rate was too low. I accept that at £30 my last rate was low but to implement a two and a half time increase is surely too much. If my last rate was too low for too long then I am not at fault for that, I want to get back to normal but I cant afford to pay £78 for electricity in the summer months. Is it possible for my rate to go to a lower figure figure until I catch up.

With my Elec at £78 and my gas being still a pre-payment meter I have paid E-on almost £110 in less than a week for my monthly fuel. I cannot continue to pay that amount.

Which brings me onto my second point, why have I still got a pre-payment meter for gas when my bill was under £100 last autumn? Can it be possible for the pre-payment meter to be taken off please and to pay the arrears with a direct debit? I hope you can help.

As usual the customer service has been lacking. I have tried to call the company but I twice been on hold for over 30 minutes and eventually gave up trying. I tried the live chat but the analyst was unable to help at all. I hope you can help.

Robin9

The usual questions - are your bills based on ACTUAL or ESTIMATED readings ? are you giving E.on monthly readings.

It may well be that E-on are playing catch up and you have been underpaying.

GeeTee99

It looks like they based their bills on estimates but apparently now its correct.

I said in my OP that I appreciate £30 pounds was low and I've been underpay but it looks like I underpaid for 6 months so they've compensated by trying to recover the arrears in three months. Thats not fair.

geoffken

well you have had an interest free loan from them so time to check actual consumption that you have been undercharged for and make a plan with supplier to balance bill in 12 months.
PLUS read monthly at least to ensure you are paying down your debt.
I read weekly 30 seconds and track to be sure.

Robin9

GeeTee - why is it not fair? You didn't give the readings.

Time and time again on these forums we see the consequence of not taking control of your bills.

Learn the lesson and give regular readings and then check your bills.

GeeTee99

Thanks for your answer Robin but not sure how helpful you think you've been. I did what I was asked to do and due to the fact that I had arrears two years ago I didn't question E-On on much. So thank you for your advise. In fact them nearly trebling my dd has made me realize I need to keep on top of them much more as they've shown they cant be trusted. This increase will almost certainly be the final straw with them I'm seriously thinking of changing my supplier so again thank you for opening my eyes.

Does anyone have any sensible comments?

GeeTee99

I was anticipating one of the advisors getting back to me. I wasn't really anticipating Robin telling me off.

E.ON_Company_Representative:_Helena

GeeTee99 wrote: »

Unfortunately, I'm having more problem with E-On.

I see their company represnetatives are still on this forum so I hope one of you can help me.

Recently I was sent a letter telling me my direct debit was going to increase from £30 to £78. Over two and a half time the last rate. I've questioned it a number of times and all I'm told is that my usage has increased and my previous rate was too low. I accept that at £30 my last rate was low but to implement a two and a half time increase is surely too much. If my last rate was too low for too long then I am not at fault for that, I want to get back to normal but I cant afford to pay £78 for electricity in the summer months. Is it possible for my rate to go to a lower figure figure until I catch up.

With my Elec at £78 and my gas being still a pre-payment meter I have paid E-on almost £110 in less than a week for my monthly fuel. I cannot continue to pay that amount.

Which brings me onto my second point, why have I still got a pre-payment meter for gas when my bill was under £100 last autumn? Can it be possible for the pre-payment meter to be taken off please and to pay the arrears with a direct debit? I hope you can help.

As usual the customer service has been lacking. I have tried to call the company but I twice been on hold for over 30 minutes and eventually gave up trying. I tried the live chat but the analyst was unable to help at all. I hope you can help.

Good morning GeeTee99,

I'm sorry that you're having some issues with us and also for the wait on the phone.

It does sound like the payments you've been making haven't been enough to cover your usage, this will be the reason for the increase.

Or it maybe that the account has been billed to estimated readings that were low and we've now billed to accurate reads causing a catch up bill.

To talk about reducing the monthly amount and spreading the balance over a longer period, you would need to speak to the credit operations department as they're the ones that can make changes.

For the future, I would say to pop your reads on to your online account as much as you can and then request a real time bill or balance, this will keep the account fully up to date and accurate all of the time and you'll know where the account stands.

To change the gas pre-payment meter, we'd need to get you in touch with the pre-payment to credit team and you can go from there.

I hope this helps get you in the right direction.

Thank you

Helena

GeeTee99

HI Helena,

Thanks for the reply. I'm currently trying to get thru again. Its the third time I've been waiting for over half an hour on the phone for someone to answer it. Is there any other way of contacting you as I have no faith in this line. It connects and it sounds like someone is there but they never take the call and never answer. I tried twice after 6pm last night and was unable to get through.

GeeTee99

I've complained about the phone lines before but apparently they haven't done a thing to improve them. I think its time to say good bye to E-On as they have consistently given poor service over the years.

GeeTee99

Hi Helena, Still on hold. Over 40 minutes now. Why dont they answer the phone?