E-ON Gas Pre-payment meter and electricity direct debit has doubled

GeeTee99

Hi Helena,

Finally got through but no surprise they couldn't do much. Strange but you managed to get my Pre-payment meter removed before so why cant it be done this time.. Now they are putting me through to the direct debit department again so I'm back on hold. Its a joke.

Is there anyway I can send you my details so you can take a look please.

E.ON_Company_Representative:_Helena

Hi GeeTee99 thank you for the replies.

I'm sorry you're having some problems getting through on the phone.

I can't arrange a meter change I'm afraid, they may not agree to a change at the minuet due to paying off a balance and having a balance on the electricity account also. They should explain exactly why though if this can't go ahead.

It's similar with payment arrangements, in that we can only say what the payment amount is set at and why this has happened etc. We can't extend payments to cover longer periods of time.

We do have different areas of the business and each area looks after a specific topic and they're given the access they need to make additional changes and arrangements.

I'm sorry as I do know it's frustrating, do you have the number from the website? There is a list on there.

Thank you

Helena

GeeTee99

Hi HElena,

I think the direct debit problem is being solved. As for the meter. I was put on this plan two years ago to pay arrears and by my calculation they should be paid off by now so I dont understand why I still have a balance. Also, looking through my gas bills over the past two years, I have almost cleared the gas bill on at least one occasion. So again I dont understand that , if I only pay for what I use then why have I got such a high balance? Can you look into it for me please as the phone lines dont give you any answers.

Thanks for your help.

trickytree1963

Does it say on your PAYG Gas meter the outstanding balance and the amount taken per week or as a % of the top ups you make? Do the gas statements you get match up your receipts for Gas top ups purchased?

GeeTee99

Hi Helena,

I think the direct debit problem is being solved.

Thanks for your help.