Switching EDF to EON

lstar337

Initiated a switch from EDF to EON on the 20th last month through CEC and not heard a thing from either company yet. Is this normal?

I got the confirmation from CEC but that is it. I have only switched once before and that was for Gas (British Gas to Zog), I'm pretty sure I heard something almost straight away, even though the process took a while (IGT).

System

lstar337 wrote: »

Initiated a switch from EDF to EON on the 20th last month through CEC and not heard a thing from either company yet. Is this normal?

I got the confirmation from CEC but that is it. I have only switched once before and that was for Gas (British Gas to Zog), I'm pretty sure I heard something almost straight away, even though the process took a while (IGT).

You should have heard something from E.oN. I confess that unless there is cash back involved, I now switch directly to avoid what might be a simple computer glitch. You have been very patient!

IGT transfers are now automated following the rollout of Project NEXUS.

Former_MSE_Laura_B

Hi lstar337,

I'm sorry to hear that you've not heard anything about your switch.

If you drop us an email to energyclub@moneysavingexpert.com, we'll be able to chase E.On up on this for you.

MSE Laura

lstar337

MSE_Laura wrote: »

Hi lstar337,

I'm sorry to hear that you've not heard anything about your switch.

If you drop us an email to energyclub@moneysavingexpert.com, we'll be able to chase E.On up on this for you.

MSE Laura

Thanks Laura, I'll drop a message to that email.

lstar337

Hengus wrote: »

I confess that unless there is cash back involved, I now switch directly to avoid what might be a simple computer glitch.

There is cashback involved. I always switch direct with Zog as there is no cashback to be gained and internal switching with Zog is so effortless.

Hengus wrote: »

You have been very patient!

I try not to get stressed over these things anymore, it makes life so much more enjoyable.

E.ON_Company_Representative:_Helena

Morning lstar337,

Welcome to E.ON. You should have had a welcome email from us by now.

Thank you for providing the email address MSE Laura, that's great.

I'm also here to help you as much as I can, or email is in our profile page.

So don't worry, we'll get it sorted.

Helena

lstar337

Not heard anything yet Helena, but Laura is getting Money Supermarket to contact EON to find out whats happened.

I'm guessing that I am now going to get stung by a few days/weeks on the EDF standard tariff now as my fix ends at the end of this month and I doubt the switch will happen that fast.

lstar337

Helena, I sent you an email as I have still heard nothing from EON and MSE are offering no further support.

E.ON_Company_Representative:_Helena

lstar337 wrote: »

Helena, I sent you an email as I have still heard nothing from EON and MSE are offering no further support.

Thank you,

Just got it, I'll reply via email

Helena