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Back bill Business electricty help required
Hi guys I currently rent my office from my landlord (council) for the previous 7 years. About 4 years ago I stopped receiving electricity bills (I didn't realise for a while) and my landlord sends his colleague in to read the meter every month. It states in my lease to pay the utilities so I'm assuming the landlord is…
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N Power to Scotish Power?
According to Energy Helpline I stand to save £81 by moving to Scottish Power's " Prices fixed until 30th April 2017 ", do they have call centers abroad? I have spent all afternoon trying to tell three N Power chaps in India what I want, one cut me off others took no notice. That's why I would like to know about Scottish…
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Problems with First Utility
Some months ago, my daughter changed supplier and left First Utility. A few weeks ago, she received a refund of overpayment, £196. She has now received a demand for £98 without any explanation or breakdown. When she telephoned the company and requested a detailed invoice, the lady on the other end said that this would…
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British Gas Woe
I am currently having issues with British Gas after I left them last year and was wondering if anyone else had had a similar issue. In my last property (rental) I had British Gas supplying gas and electricity. Whilst their the meters were swapped to smart meters. When i moved out of the house I moved my supply over to my…
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Oh woe of Co-Op Saga
I am writing to warning potential customers of possible problems with Co-Op Energy. We join Co-Op Energy a year ago after MSE showed it was the cheapest tariff. We signed up, got welcome letter then contacted them with the opening Meter Readings. It was at this point the whole Co-Op saga started and still has not been…
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What size quantum night storage heater do I need?
I am looking to use night storage heaters as a supplementary heating system. The main heating is by wood burning stoves. I have 3 large rooms - one of 30m2 and 2 of 42m2 each. On the Dimplex calculator it advises a heater of 5-7kw but the quantum heaters which I would like to install only go up to 1.5kw maximum. Does…
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Move house with collective fix?
I moved to the British Gas deal a few months ago... However now I am moving house (didn't expect to be moving so quickly)... Anyway my question is can I transfer the collective fix deal to my new property? I did the " moving house" section on the British Gas website but when I asked if my current plan would move over they…
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Is SSE taking advantage of OAP without internet connection
Today, I have reviewed my mother in law energy deal. She is currently on a standard tariff with SSE and has been for at least 2 years now on that tariff. On a recent telephone conversation with her supplier SSE, she was told that she was on their cheapest available tariff. On SSE paper bill that she receives at her…
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Help with free boilers
Hi all. I do hope I am posting this in the right place. (NEWBIE) Right ok so I am currently unemployed as my contract was never extended after new year so I have been looking for a job since then. Due to not earning much anymore I have been looking at our bills and seen we spend £50:eek: a week on gas and £20:eek: a week…
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Switchover problems
I'm having great difficulty with the MSE suggested switchover to British Gas. I keep being asked by BG for the opening gas and electricity readings ... and I keep supplying them ... but nothing happens apart from another request for the meter readings. Am I alone in this matter?
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Spam emails from British Gas after collective fix?
I am in the process of changing my energy supplier to British Gas via Cheap Energy Club and since British Gas have had my email address, I am receiving spam emails which are coming directly from "customerservice@britishgas.co.uk". The emails are such as a Ladbrokes welcome package to register for a special bonus of up to…
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Utility billing
Can anyone tell me the billing periods for the gas/elect supplier they use. I have a query regarding Co-Op Energy, not a great drama but a point of principle to me. Until this year Co-Op have billed me quarterly on the 26th of Feb, May, Aug and Nov. Now they are telling me they bill customers every 90 days, meaning that my…
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NPower smart meters- a word of warning
I was a happy NPower customer until I agreed to their request to fit smart meters to my gas and electric supply. A date was fixed which required me to take a day off work only for their appointed contractor not to turn up. A second appointment was made with me receiving many emails reminding me of my appointment but again…
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Changing Electricity Meter and supplier?
We will be moving into a property at the beginning of May. At the moment there is a pre paid meter in situ. The house has storage heaters. The supplier is EON and the network operator is SSE. We want the meter changed to a standard one. We are also going to have gas central heating installed ( at present there is no gas…
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Co-operative Energy illegally with holding ex-customer money
Hi Everyone Chris here 26 02 2016 27 hours past and still in action despite Tom online Team asking to give him 48 hours however this has been going on far to long . so proceeding with a Court Order How embarrassing for such a company to have little care and respect for shareholders and previous customers they owe money. I…
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Advice on a water claim
Hi Im wondering if I can get some advice. The long and short of it is I heard the sound of water rushing through the pipes in my bathroom, when no water was turned on so believed there to be a leak. I had various people look at it, of which one was Affinity water. They informed me that the leak was on my property under the…
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Extra Energy with-holding refund
Hi, I'm after some help and I'm not sure what to do. I used extra energy as my gas and electri. Suppliers but switched suppliers in Oct 2015. It took EE until the end of January 2016 to get a final bill which showed I had a large refund due. I've since rang them 5 times to chase this refund and keep getting "fobbed" off…
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How does boiler temp translate to room temp?
So my housemate likes to turn the boiler on full blast ALL THE TIME, this boiler doesnt have any temp indicators but if its anything like the one from last year then that means its getting heated to 85c, as opposed to the minimum temp of 45c. How do these both translate to room heat?
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Scottish Power
My girlfriend and I are moving out of our flat soon (not got an exact date yet). The meters were at £0 when my girlfriend moved in, so the landlord expects them to be £0 when we move out. We have massive billing issues with Scottish Power and they've sent us a bill lately that we won't be able to pay off at once. Can we…
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Gas and electricity - No useage figures
Moving into my first house soon so no idea on our useage, will only be in the house morning and evenings, it is currently with EDF, any recommendations on who to use?