NPower smart meters- a word of warning

smjxm09

I was a happy NPower customer until I agreed to their request to fit smart meters to my gas and electric supply.

A date was fixed which required me to take a day off work only for their appointed contractor not to turn up.

A second appointment was made with me receiving many emails reminding me of my appointment but again their contractor failed to turn up.

After receiving compensation twice their contractor refused to make a third appointment claiming that they had no one trained in my area to install these meters and that they had told NPower this and it was up to NPower to tell me that they were not attending which NPower did not do.

Complaints to the NPower complaints team resulted in automated email responses claiming they would contact me in I think 7 days but they never got back to me. Phone calls to them was not inspiring when I was asked what did I want them to do about it. I was also told it was pointless complaining to Ofgem after giving them the mandatory timescale to rectify the issue.

They were actually correct about Ofgem as Ofgem has also failed to follow its own guidelines by not replying twice to my emails when their automated responses stated they would contact me in 10 working days. That was a month ago!

Well I had enough, as I have now switched supplier.

NPower I hope you read this, I was a happy customer until you wrote to me and asked me to switch meters, now you have lost me!

nPower

smjxm09 wrote: »

I was a happy NPower customer until I agreed to their request to fit smart meters to my gas and electric supply.

A date was fixed which required me to take a day off work only for their appointed contractor not to turn up.

A second appointment was made with me receiving many emails reminding me of my appointment but again their contractor failed to turn up.

After receiving compensation twice their contractor refused to make a third appointment claiming that they had no one trained in my area to install these meters and that they had told NPower this and it was up to NPower to tell me that they were not attending which NPower did not do.

Complaints to the NPower complaints team resulted in automated email responses claiming they would contact me in I think 7 days but they never got back to me. Phone calls to them was not inspiring when I was asked what did I want them to do about it. I was also told it was pointless complaining to Ofgem after giving them the mandatory timescale to rectify the issue.

They were actually correct about Ofgem as Ofgem has also failed to follow its own guidelines by not replying twice to my emails when their automated responses stated they would contact me in 10 working days. That was a month ago!

Well I had enough, as I have now switched supplier.

NPower I hope you read this, I was a happy customer until you wrote to me and asked me to switch meters, now you have lost me!

Hi smjxm09

I am sorry to hear of your experience. If there is anything I can help you with, please send your details on an email (using the email address on our profile) and I will be happy to look into this for you.

Thanks Vicky