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N power scam
N POWER possible tariff SCAM. We received our Bill from N Power, advertised on the bill was a cheaper tariff, we went online to find that the cheaper tariff was not available, in fact this tariff finished 3 days after the bill was printed. If you go online their cheapest tariff is actually more expensive than the one we…
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Green Deal HIF Voucher reduced?
Recently we were successful in applying for the Green Deal HIF, went through the whole rigmarole, GDAR, quotes, voucher approved, two measures done (boiler and cavity wall insulation) and finally sent all paperwork in. We qualified for the full £1,850 as we'd moved in last 12 months and claimed the £100 advice report back.…
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Extra Energy Nightmare - please help!
My husband and I are currently renting out a 1 bedroom flat (4 rooms altogether). Our old energy providers (Utility Warehouse) switched us over to Extra Energy in August - without informing us of the switch. Extra Energy miscalculated our tariff and are charging us almost £80/pm. We both work full time and certainly DO NOT…
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Switching providers & credit
Hi all, I have recently switch my dual fuel away from Co-op to Flow as that was the best at the time using my consumption and MSE's handy comparison tool :) So the switching was set on the 17th of May and I phoned Flow to give the initial readings on that date and check all was well, which is was. Today I phone Co-op up to…
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New owner with pre-payment meter issues
I found on purchasing my flat that I'm the only one in the block of 16 flats with a pre-payment meter. It appears that the previous owners had problems and a couple of weeks before they sold up the meters were changed. I move in and find both gas and electricity meters emergency credit maxed out. I call British Gas (the…
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MSE News: Co-op hit by customer service backlash in MSE energy poll
Co-op Energy has drastically fallen down the customer services rankings over the last six months... Read the full story: Co-op hit by customer service backlash in MSE energy poll Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro…
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British Gas landline number
Anyone has the non-free phone number for British Gas? Need to call them on my mobile. Thanks
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SSE letter about Meter Change Scam???
I recently received a letter about a meter change from SSE. The letter informed me that the warranty of my current electricity meter has expired and that they will fit a new one free of charge. Maybe I am being skeptical I don't know, the letter has randomly arrived through my letter box. I did call them up and spoke to a…
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Changing to standard/credit meter
Hi, I'm currently with EON for gas and electric and I'm using a prepay meter for gas and electric but I'm thinking of changing to a standard/credit meter. I need some advice and I have questions I need to ask. I've tried to work out how much gas and electric I pay for the year and it came to £2440. I hope I calculated this…
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Dual electricity meter
I rent a house and it has a dual meter for electricity, so it is cheaper during the night than the day. We are with British Gas and I wondered if it cost money to change to a single meter and if so, would a landlord usually cover the cost?
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OVO refusing to cancel new contract due to technical problem
I had intended to switch from my current provider but changed my mind. I contacted Ovo within the cooling off period but they won't do it. They acknowledge that I am still in time to cancel but give the following reason. 1. They have adopted an express processing system which is new to them. I Had no idea of this. 2. They…
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Refund on electricity key?
Put in too much over £50, bit silly now something has come up, I haven't actually put the key in the meter yet, what are the chances of getting a refund at the shop where I topped up?
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Past Due Credit Solutions - I don't owe anything?
Hi there! This is my first post so please go easy on me :) Basically, I have recently received three letters in the post from Past Due Credit Solutions informing me that I have an outstanding debt with SSE. I have no idea how they got my address, however, I do know that I have had an account with SSE and paid the bill in…
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Fixed Energy Contract/Avoiding Exit Fee
My fixed contract with British Gas is up at the end of August. So if I want to avoid an exit fee, do I have to wait until the contract is up to start the process or can I start the process a little bit earlier on the basis it normally takes about 6 weeks to go through, e.g. could I start the process say end of July and…
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I'm an idiot. Feel as though I was tricked into switching to Utilita. Any advice?
I'll begin by stating that I am a bit naive at the best of times. yesterday my door went at 10am. I'd just gotten to sleep after working all night (finished at 8am). Would normally not have answered, but they were persistent and wouldn't go away (probably because I'd left the downstairs light on so they knew somebody was…
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Is my bill too high?
I'm convinced my energy bill is too high but our meter readings are definitely correct. We are with NPOWER on their version of economy 7. We have a 3 bed bungalow, there are 2 of us, both who work full time and there is only 1 day a week we are home together. A typical day sees the house empty from 8am -6pm. Whilst empty…
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MSE News: Energy providers must soon tell you about ALL their cheaper tariffs
Energy firms must tell customers about cheaper tariffs available from their other brands under new rules ... Read the full story: Energy providers must soon tell you about ALL their cheaper tariffs Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our…
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Home Energy Services = Awful service
I would advise anyone considering using Home Energy Services to avoid them. Their customer service is terrible. Here's a short story: The annual inspection They failed to turn up to an annual inspection in December last year and didn't call me to let me know. I wasted half a day's holiday. (half a day's holiday wasted).…
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I left my power supplier suddenly I owe them £900 ??
Hello, I recently joined the energy club and moved to Sainsburys. Hurray ! However on leaving Npower they tell me I acytaully owe them £900 ? It seems they reduced my direct debit too low, and my usage over 4 years has built up a significant debt. They 're offering me the chance to pay it off at £20 a month, but do I have…
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Switching from GCH to electric
I'm currently making plans to refurbish my flat and I'd just like some feedback and see if anyone here has any points before I go ahead with switching from GCH to electric heating (not night storage just pure plug power) To give some background; I live in a 1 bed ~1900 flat, double glazing with thick stone walls. The only…
