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FURIOUS with NPOWER closed on friday! Unreachable today
Had nothing but problems with this company since 2007 always giving one amount to pay then send another bill a month later saying I owe more.l I set up payment plan last year due to arrears, set up DD they began taking DD then stopped around October they sent a letter saying payments would change - "DONT WORRY YOU DONT…
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Arguing with energy companies over E7 meter query
In December 2012 I had gas central heating installed so decided to change from an E7 tariff to a dual fuel gas/electricity one. At this point I was on quarterly billing with npower, with my last bill being in October 2012. At first npower said I would have to have a new meter installed. When I queried this - I had heard of…
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OVO Energy Direct Debit Problems
Just thought I'd warn people clear of OVO Energy. It turns out they like to keep at least a months worth of your cash on their books... I started with them in October/November and my balance is now £6 in arrears.... Their response is to increase my direct debit by £50 - at the start of the summer.. Or I can pay them £130…
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Gas meter installation and supplier
Hello, I am currently in the process of getting gas connected to my mid-terrace house, South Dorset. I have been advised that i can pick the supplier to install the meter. I have no idea how much I'll use. I have never had gas before and live on my own. It will be used cooking and central heating. The only websites I can…
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British gas business account
I rang british gas business this morning to have the electricity supply disconnected at a storage unit i have as i no longer need a supply there, , i am responsible for the supply there.. I was unsuspectedly talked into entering a three year contract at a lower standing charge rate with the option to cancel when i leave…
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Npower in meltdown
I assume a lot of you are experiencing the same problem with npower as me. Received my quarterly bill followed by a letter a week later telling me that due to an error the Nov 2012 price increase had not been applied to my bill & an updated bill would follow. I dont think they can do that as I have paid the bill (monthly…
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Economy 7 prices
Hi, I've now been in this house for over a year, so I actually have a decent idea of how much energy we use. Because initially I didn't know (never had E7 before), I just went with the Co-Op paying a £63 a year standing charge, then 13p daytime, 6.95p night. I have been told by people that these prices are poor; but when I…
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Co-op Energy - Price Increase 9th May 2013
I've just had a letter from Co-op energy saying that my energy prices are increasing by 15 % per unit for electricity (day rate) and 8% for gas. The electricity standing charge has gone up by 16% and the gas standing charge by 13.6%. By anyone's standards these increases are huge. I have only recently transferred to Coop…
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Cant afford Gas Bills, HELP
Hello [FONT=Calibri, serif]Ive just had my 3[/FONT][FONT=Calibri, serif]rd[/FONT][FONT=Calibri, serif] energy bill for 2013 and my gas is calculated at £142 (total 4011 Kwh).[/FONT] [FONT=Calibri, serif]My house is a 2 bedroom terrace and is unoocupied for 10 hours a day – I have an old imperial meter and first utility…
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Help with Gas Consumption
It's like this, i moved into a flat on 1st December. It's a 2 bed flat built over 4 garages, so it is totally detached. It has a little loft insulation but not much, and no cavity wall insulation. There is a combi boiler to service 8 radiators. The heating is on for no more than 5 hours a day. I have one shower a day (not…
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NPOWER wont amend my bill!!
I was on the go fix 8 tariff for both fuels and when I switched they said they would save me £100pa. So I did. 6mths in received a bill stating my Direct Debit would go from £90per month to £123per month. Noticed they had incorrect figures for meter readings, which I had already given them. These reading were far higher…
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Wrong serial number for electicity meter
Maybe someone has come across this problem and know who to contact. It seems there must be one main register in the UK where all electricity/gas meters and the address relating to them are kept. When we moved into our house about 6 years ago we had a problem switching to Scottish Hydro. It took a long time to get this…
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NPower website won't accept reading
I had a telephone message from Lowri Beck who do the meter readings for NPower. I made a reading and try to submit it online but the website does not work. I go to the My Npower section and enter my gas and two electric rate readings, but it re-directs to the same page. Next to the two electric meter readings (which are…
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Boiler Discontinued ? - Potterton Prima 60B
My local boiler engineer mentioned the Potterton Prima 60B flume parts are discontinued thus I needs a new boiler. Could anyone please confirm the boiler Potterton Prima 60B is scrapped ? Thanks, Roger
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Scrap Condensing Boilers
This is a question to any plumbers on this forum, I'm really in need of help. I'm in my final year of University doing Mechanical Engineering. I have a final year project where I have to model and simulate heat transfer in an existing condensing boiler model to try to make it more efficient. I'm really stuck as the boiler…
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NPower bills
My npower bills have always been online and I used to get an email asking for readings. I was only ever on the standard rates even though the account was pretty much an online account. My last bill was a paper bill and I also had a voicemail asking me to ring the reading through instead of an email. I know that online…
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First utility rep??
Where for art thou?!! Does anyone know if we have one of these guys on board. Thanks in advance :)
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Help! £1000 British Gas bill
Apologies for my ignorance on this issue, maybe this is standard gas company behaviour, but something seems a little off about the gas bill that has been sent to us by British Gas. I recently broke up with my boyfriend and as he was moving out of our shared house he called British Gas and spoke to a customer service…
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Replacing my Night Storage Heaters options?
Hi Everyone, I have a bit of a query for anyone out there who knows this type of thing and can help. We can only get electricity in our house this is the same for the whole area so we are running with 13+ year old night storage heaters, well only 1 really which heats most of the house. the room is the centre of the house…
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EON ESTIMATING BILL SINCE 2010 NOW SENT A BILL FOR £1277 which we really can't afford
Hi everyone I hope someone can help me with this,we have just received a bill from eon for £1277 which we are totally shocked with. I phoned eon who said they have been estimating our usage since 2010 as they say they have been unable to access the meter for readings. I don't believe they have been trying to read the meter…
