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British gas Installation
I need Help please. 18 months,ago my old back boiler heating needed to be replaced, so after some thought i decided to go to britsh gas (Peace of mind?) I was qutoted and agreed to £3600 for the installation, i had been givn lower quotes, but wanted peace of mind as we had just has a new baby girl and it was nearly winter.…
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Compensation for incorrect billing
I've been a British Gas electricity customer for over 2 years. I started paying £63 a month for the first year. British Gas then changed by payment down to £36 a month and gave me a £254 refund (to reduce the amount that my account was in credit). After a year at £36, my monthly payments was put up to £103. During this…
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I think my meters faulty
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How do I know whether I'll get cashback?
Price comparison says I can save £180 switching to Scottish Power Can also get £42 cashback for switching via quidco online - Clicked from Quidco to Scottish Power and completed the form/quote but.... How do I know whether I'll get cashback? No confirmation on S/Power website - just completing a standard form - No voucher…
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Comparisons only made with 'Favoured' suppliers which may not be cheapest??????
Currently using Atlantic Gas & Electric and get annual refund (£100 ish) Tried 3 comparison websites to see if I can get it cheaper - which they say they can but???? As I scroll the list (in all cases) Atlantic dont appear at all??? (I check this every year and Atlantic always appeared previously - usually as cheapest)…
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Calorific value of EDF fixed s@ver v2?
Can anyone tell me what this is? I'm still waiting for them to sort out my 1st bill 6 months after they took it over from Southern Electric, and want to work out how much I will owe when they finally pull their finger out. Call centre is closed and can't find the info online anywhere. Thanks
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Eon problems
Hi, I signed up to EON Energy for my electricity supply last year around April. I signed because I was told that I would pay a maximum of £60 per month. However each bill has been considerably more than that, usually £100-£200 and sometimes over £300. Ok, it's possible that the bills are correct according to their tariff,…
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EDF increased direct debit x4 despite being in credit
Just wanted to share the fact that I checked my online bill from EDF this week to find that they had reviewed my monthly direct debit payment for gas and electricity, and were proposing to increase it x4 despite the fact that my account was in credit at the time of year it might be expected to be in debit. I called their…
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EDF taking random payments from my current account yet I'm over £100 in credit!
Hi guys, I switched to an online tariff with EDF about 18 months ago. During the 12 months I was locked into the tariff, I was unable to use their on-line system because they were changing it/it was being merged/some other rubbish. The main reason I went with them and chose this tariff is that I manage all my affairs…
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Gas tumble dryer
We have decided to change our oil heating to gas and I asked about getting the pipework done at same time in the event we have to buy a new tumble dryer in the future and we would have the option of a gas one. Now I am not so sure Can anyone who has one answer a few questions for me please. I know they need to be installed…
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Electricity meter broken
I am moving out of a rented flat in 8 days. I have been paying £54 per month for electricity but they state that based on their estimates I owe them approx £125 for the period Sept 11-date therefore they plan to increase DD to £64/ month. When I called to give meter readings they advised that they are exactly the same as…
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Help - Ombudsman
I raised a complaint against First Utility last year. The Ombudsman found in my favour Dec 2011 and issued a 28 day binding agreement against First Utility. It is now the end of April and nothing dispite ccontacting the Ombudsman every 2 weeks since the end of Jan. What is my next course of action, as I am not letting it…
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old 50p coin electic meter
I have an old style 50p coin meter in my flat, which i swap current tender with the landlord for the old 50p's which is then recycled and used again. The money i give him goes towards to households electric bill. Now how do i know that this meter is charging me fairly? I have had my suspicions, particularly in the winter…
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Infrared Heating Panels....Again!
I've read other threads on the forum regarding the cost effectiveness of these panels. The general view seems to be that they are no better or worse than other electric heaters. I'm interested myself as we live in a house with rubbishy 3kw Dimplex convector heaters, and have thought about replacing them. I know the…
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Smart meter
Just had a phone call from BG, who we are currently with for electric, asking if we want a smart meter. Given that I manage the account online, am on cheapest tariff at the moment (deal ending soon though so possibly moving supplier) input meter readings at least once a month and never have estimated bills am I right in…
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Scottish Power Exit Fee Fury
I'm hoping you good folks can answer this question for me; I received an email from Scottish Power on the 21st of March stating that my current deal would end on the 30th of April. Great I thought, so I set about looking for a better deal. Via one of the comparison sites, I found npower to have a good deal for my…
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British Gas - Websaver 11 - End of deal May 31st
I've just received an email from BG informing me that Websaver11 ends on May 31st, 2012. So I did the sensible thing and popped on to USwitch and Energyhelpline to see what options were available. Amazingly the cheapest BG tariff available to me would cost me over £100 extra per year for my annual usage. I always compare…
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Is my gas usage too low?
During this current weather I am using 3 units of Gas a week, it hasn't been higher than 5 in the coldest of spells I live on my own in a semi detached house,built c. 1993. I work 9-5 monday to friday and have a combi boiler which, from the info supplied by the previous owner, was put in at the same time as the house. The…
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British Gas
We are moving to a rented bungalow in a couple of weeks, we have been informed by the land lord that it is British Gas for both gas & elec. The landlord was told that the previous tenants had changed the meter to economy 7 without informing them. She has said we should contact BG to get it changed to a normal one, before I…
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Unknown meter in a new flat - long story
Hi everyone!! Let me start from the beginning... I moved to a flat in September. My letting agency reserved the right to find for me utilities providers and set up the account with each. And they did it with water, council tax etc. but not with gas. They didn't inform me about that and around January I realised that I…
