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Coronavirus Board

Archives for November 2020

Insurance refused due to hotel offering rebook
Hi there, I was due to travel to Tenerife with husband and kids in late August- when it was against Fco advice. (Booked and insured Jan-Feb 2020). I claimed on Sainsbury’s travel insurance and they paid out for the Ryan Air flights (minus excess) but refused to pay for the hotel because the hotel are offering to let me…
Furlough, mortgage and credit rating info
Hi, I have just been put on flexible furlough by my employer who is then making my salary up to my contracted pay and they have committed to doing so until the end of March when furlough ends. The furlough pay has appeared on my payslip as has the additional to make up my normal total pay. I am just about to complete a…
Easyjet cancel flights but Accommodation paid for, Am i entitled to refund?
Hi, Easyjet have cancelled my flights to & from Prague next Feb, there are no other flights available for my dates, I've even searched other airlines, I have booked a non refundable hotel through Hotels.com yet this was early last March before this coronavirus situation. Am i entitled to a refund on my hotel as this is not…
Travelling to move house
Hi. We are in the process of trying to move house. Our house is SSTC. Our plan is to move approximately 3 hours away from where we live now. We understand we can travel to view houses ( as it’s essential as we are sold and will effectively be homeless if we don’t find anywhere). Our plan was to do an over night trip to…
How long did Lloyds take to approve your BBL (sole trader) ?
Hi I've applied for a BBL with Lloyds (I'm a Halifax customer and as they're affiliated they've allowed me to open a business account). The account is approved - and I've had the card and pin number through but no word on the loan. If I don't get it, then I don't need the account. It's 10 days since I applied and just…
BA credit vouchers
I feel like a fish on a hook and being reeled in. YES, I took the patriotic line and accepted a credit voucher for the covid holiday which never happened. Now I am trying to book for 2021 with all it's pitfalls and doubts and BA want ANOTHER deposit off me with the existing voucher only redeemable against the outstanding…
Another SEISS 3 thread, sorry
closed due to error
Furlough not applied for by employer
Hi, A friend of mine who relies on his income as a barman to supplement his disability benefit has been told today that he wont be getting his 80% furlough pay for last month, because the owner thinks they aren't eligible. The owner says they never got a code from HMRC but refuse to investigate because they are adamant it…
Court Action threat following Charge Back on a holiday!
I was unable to go on my fully paid for holiday in July due to shielding (Clinically Extremely Vulnerable) I contact the company to request a refund, they said no, I contacted my Insurance Co, they said try the bank first and if they refuse come back to us. The bank paid out (chargeback) now the holiday company are…
new contracts and furlough
During last lockdown, my employer put myself on furlough at 80% of my basic hours which during this time was 8 hours a week as a waiter while I was studying at university.During lockdown, I had graduated university and was looking at my options of what to do next, however, once lockdown was lifted I returned to work to…
Driving licence extension
Just got a reminder in for licence due to expire on 17/01/21 Went on to do this and saw that anyone whose licence has expired Feb - Dec 2020 is getting an 11 month extension Is the going to be extended into 2021 - if not why not? COVID has not changed - lockdown is extended Just want to know before I pay
Over 70 returning to work
I am over 70 and work in the front line. I have taken unpaid leave over the last few months due to the pandemic. Initially i did benefit from furlough but no my employer says i cannot take unpaid leave and need to return to work. What are my options and are they right to suggest this? I am happy to return but naturally…
Can I claim working-from-home tax relief?
Hi, My employer is a large manufacturer and most people cannot work from home due to the nature of their jobs; however, I am in a role where I can WFH and my line manager wants no more than two people at a time in the office (an office set up for five people) - this is a request from my line manager and not a company-wide…
Can't Log in to HMRC
My driving licence is up for renewal. It expired at the begining of this month. The government has extended the time before they will send out renewal forms but the licence remains valid. A bit like the extention for M.O.T's earlier in the year. Unfortunately,this is the document that is used to prove my i.d by Experia. So…
Made to work with someone who's ignoring the guidelines
I work for a small business. Although working at home is feasible, it's preferable to by both myself and my employer to be in the office. It's far harder to work effectively and efficiently from home. However, one person insists on ignoring the rules. We are in tier 2 and they have openly said they are going to see family…
Villa plus
Villa+ just received a voucher with no communication between us as we are again in lockdown the whole of uk and was told villa available so not their problem but I wonder how they thought I could go as no flights and villa+ not selling villas with flights I quoted BBC&WHICH and was told this doesn’t apply Anyone else has…
Self isolation - sick pay
My wife has just been informed that her workplace is to shut for 2 weeks as the owner/manager of the (small) business has tested positive for covid. They run 2 small businesses in different parts of the area and caught it from someone at the 2nd business that my wife has no involvement with. Due to the owner going back and…
Can I claim third SEISS grant?
Sorry for another SEISS post, but obviously everyone's circumstances are specific to them and although I have read other posts I cannot find anything that covers my situation. I am worried about this and don't want to claim if I am not entitled. I work in digital media from home, part-time freelance, and have done for 10…
Are my car finance company in the wrong?
I have car finance with Black Horse and have been forced to take a payment holiday, however i received a letter from them saying they moved my direct debit date back (by one day) and are charging me for it. When i contacted them they said it was to cover the interest, but i thought that no additional fees where allowed to…
Iceland Travel Cancellation Advice
Hello, I wondered if anyone could offer any advice. We are due to travel to Iceland on the 15th of January 21 until the 19th of January 21. Our flights were booked with British Airways and our accommodation was booked separately with Air Bnb. Both were booked in the middle of February 20, before COVID was around and travel…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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