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Makita drill batteries dead after not using for about a year. B&Q
I bought a Makita Drill pack with 2 batteries from B&Q some time ago. I would guess it was about 2 years ago and I've used it a handful of times, kept safe and in it's case. I believe I would have paid by debit card but have no idea of when and don't have an receipt. I went to use the drill a few days ago and tried to…
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Has anyone successfully complained to Sony Mobile?
Background is that I purchased a smart watch as an accessory for my mobile. This froze and stopped working back in the summer. Ever since I have been trying to get a sensible response from Sony and failing miserably... It was older than a year old so out of warranty but I strongly believe it should have lasted longer than…
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My rights regarding a 6 week old iphone x?
Hi, I recently purchased a Apple iPhone X - A little under 6 weeks ago. It's already become faulty, I use the phone as it should be , Calls and texts, internet... The handset is playing up, I have reported it to my original retailer "Sky", They say i must send the handset back to them for a repair? now, if the item was…
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Building Company refusing to acknowledge errors
Hi there, I purchased a new build property from a well known developer around 6 months ago. We have had quite a few problems and typically, the developer won't offer any compensation for anything even though we have experienced a large amount of inconvenience. The latest issue is that we recently noticed a faint smell of…
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Obligation for best deal?
Are shops/food outlets obliged to give their best deal? Eg. I purchased a hotdog and 2 large drinks from the cinema and was charged £13. As I was leaving I then saw a family deal for a food item (including hotdog) and 2 large drinks for £8.50. Should have been automatically been given the deal? I thought there was a law…
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How is the 6 year warranty rule based on the UK consumer rights act holding up?
Does it mean you get unlimited number of replacements during the 6 year period as long as its faulty? If so, how come not a lot of people talk about it and retailers still seem to be in the dark about this according to what ive researched online. Like i have this pc gaming steering wheel that it keeps breaking, still…
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eBay flouting Consumer Rights Act for its own gain?
Is eBay over stepping the mark and infringing upon our statutory consumer rights to protect its own interests? Recently eBay have started blocking and banning people for contacting members to view second-hand items listed on the site however UK law enforces The Consumer Rights Act which gives consumers the right to inspect…
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Small claims court - False accounts for business bought
Hi all Just after peoples opinions on this matter, ill try keep it short and sweet! - Bought a business in 2017 with accounts stating £199k - I held out for actual accounts but was fobbed off by saying because they have 7 sites they cant get them. Yes i know this is wrong however.... - I received written and signed…
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Apple Complaint
Hi, I'm looking for help on an issue I have with apple. Forgive the long winded detail: I contacted Apple via phone on 30th November as I had received an email stating: "a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss…
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Barlow White charging buyer 1%
Hello, I recently bought a flat, Barlow White estate agents asked me for 1% of my buying price to keep the property of the market. Is this legal? I'm not really sure what this money got me other than them keeping the priory of the market. I can totally understand why the seller would pay a percentage but I don't feel like…
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Roofer advice
I had my garage flat roof replaced around 11 months ago. Basically the cowboy bodged it, it's leaking now and he won't return my calls. I've looked into small claims but he already has 4 unsettled ccj against him. I assume this means I have little chance of getting my money back. Ive had a second professional opinion and…
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Hypothetical scenario
Evening all, This is my first post so please bear with me. I have a hypothetical scenario and I’m just looking for opinions. Say a customer orders an item from a retailer, and pays a small deposit to have the item delivered to a shop. On processing the order it transpires that the item is no longer in stock. The customer…
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Game - Digital Purchase Problem
I made a digital purchase on Game.com today for Xbox Live 3 months with £10 Xbox credit included as part of the promotion. Its a regular promotion, which I have purchased before making it a good deal. I purchased it, using credit card through PayPal, and got the code through email, but the email seemed wrong as it was just…
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Put on wrong EE mobile data tariff by Currys PC World
Hi, I purchased an EE 4g mini box from Currys PC World (Guiseley) as a temporary internet solution. The tariff I chose was an in store offer at the time - it was £30 a month for 75gb of data on a rolling monthly contract. We were sat with the sales advisor for a long time as he couldn't get the offer to go through on the…
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Hermes getting away with theft
In December I sold my 27” monitor on eBay and promptly dispatched to the buyer. After 10 days in the hands of Hermes it still showed as “with parcel shop” although the shop – Doddle in Canary Wharf - confirmed it was picked up the same day. They even called Hermes who confirmed this. After a long wait on their chat I…
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Faulty Chairs M&S
I bought a dining room suite from Marks and spencer in 27th July 2017 a table and 4 chairs, one chair cracked and split down the grain, we contacted M& S who sent out a technician he asked if we had assembled the chairs we said they had come assembled. He then said it was through trauma which is ridiculous and as the shop…
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getting a vehicle back
I asked a tradesman to re-build a vehicle for me and have paid in full for the service. 18 months later the work has not been completed and after months of 'it'll be ready next Friday' I have reached the point where I want it back so I can get the work finished by someone else. However he now won't talk to me - I've tried…
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Amazon won't perform an Exchanges - beware!
I bought a Dash cam from Amazon during a lightening sale in November and at the same time bought the wiring kit and a memory card. The dash cam has now failed. Amazon are refusing to perform a zero cost exchange but instead are only offering that I return the item and they will credit me for the amount paid. The dash can…
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Furniture 123, Charge For Calls Email Said Free And Paid For Next Day Got Two Weeks Later
Help, I am feeling I have been ripped off due to funiture123 failing and lying. Basically, I ordered a bed for my son on 30/11/2018, it said order within 30 minutes for next day deleivery, so I paid the £19.95 to have it delivered on the 1/12/2018 (finally got it 15/12/2018). I got an email from them confirming this, then…
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Perksatwork E-voucher Refund
Bought a £333.00 E-voucher on the perksatwork portal, for Gap. Stupidly never read the t & c's and now I have realised that it can only be used in store, and is non refundable. I have spoken to perksatwork and they refuse to refund the money. I have spoken to Gap and they refuse to refund the money. I have spoken to the co…
