Put on wrong EE mobile data tariff by Currys PC World

Frazz0809

Hi,

I purchased an EE 4g mini box from Currys PC World (Guiseley) as a temporary internet solution. The tariff I chose was an in store offer at the time - it was £30 a month for 75gb of data on a rolling monthly contract. We were sat with the sales advisor for a long time as he couldn't get the offer to go through on the system (he assured me the mini credit check he did several times wouldn't affect my credit rating...). Eventually he called "Connect" and put the contract through over the phone with them (I assume Connect is the Currys Pc World EE contact). As this was done manually we were then given a hand written contract (basically a blank contract with "75gb" and £30" written onto it).

After a few days, via the EE app, we realised we were only getting 50gb and by that time we had made the first payment. £35 had been taken out as opposed to £30. I called EE and they said it was Currys that were at fault so I then called Currys. Currys eventually took responsibility and after a week or so we were called back and advised that it was sorted, that we would now have 75gb and that the £5 extra would be refunded. From looking at the account i saw that we then had 75gb. Happy days...

After a few further weeks a new bill was then issued... for £69! I queried this with EE and they said it's because I was on a £50 a month tariff and I had also been charged pro rata for the additional data the month before?!. I explained the situation and EE said Currys were at fault as they had put me on the wrong tariff again. I called Currys and after speaking to numerous unhelpful and rude advisors. who told me to either "cancel" (that wouldnt resolve the £69 bill) or call EE, I spoke to somebody who said they would resolve it and call me back. This was Mid December and everytime I call, the store say they are waiting for an email response from EE.

Frustratingly, I went into another Currys store and a helpful manager explained that it's something to do with the credit check, that quite a few customers have had this issue and that it can be resolved in 30 minutes by the store calling Connect. However, only the store where it was purchased can do this.

I have therefore explained the situation with EE, closed the account and paid the £25 bill that I should have been issued. There is therefore now a £44 balance on the account. I won't pay this as I did not ask for this tariff but I am concerned that this will be affecting my credit. Can anyone advise how I can get Currys to pull their finger out and resolve this? I have told the store that it should be resolved quickly if they call Connect but they refuse to and insist they have escalated it as high as possible via email. I tried complaining via Twitter but they told me the store would be more than happy to resolve it. in store...

Where do I stand with all this? Any help is appreciated.

spadoosh

Be careful with not paying. I appreciate you might not owe the money but its a lot easier getting money back from being overcharged than it is getting late payment markers and defaults removed from your credit file. Ensure that wont happen before you refuse to pay.