How is the 6 year warranty rule based on the UK consumer rights act holding up?

pinkfloyd198

Does it mean you get unlimited number of replacements during the 6 year period as long as its faulty?

If so, how come not a lot of people talk about it and retailers still seem to be in the dark about this according to what ive researched online.

Like i have this pc gaming steering wheel that it keeps breaking, still within 2 years warranty and i am getting replacements, so why dont they just say to everyone its 6 years, cause wouldn't it confuse as to like do I have to follow a different process once the 2 year warranty is over and i am within the 6 years one?

powerful_Rogue

pinkfloyd198 wrote: »

Does it mean you get unlimited number of replacements during the 6 year period as long as its faulty?

If so, how come not a lot of people talk about it and retailers still seem to be in the dark about this according to what ive researched online.

Like i have this pc gaming steering wheel that it keeps breaking, still within 2 years warranty and i am getting replacements, so why dont they just say to everyone its 6 years, cause wouldn't it confuse as to like do I have to follow a different process once the 2 year warranty is over and i am within the 6 years one?

Six years is how long you have to file a claim, not how long goods should last.

Everything you need to know is here >> https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/

When goods are faulty, if you return them within six months, then it's up to the shop to prove they weren't faulty when you bought them. After this, the burden of proof shifts and it's up to you to prove they were faulty when you bought them.

But that's not all. There's another piece of legislation called the Limitations Act (it's the Prescription and Limitation Act in Scotland) that can help you out.

You have up to six years after you bought a good to complain. (In Scotland, it's five years after you first realised there was a problem.

bris

No, the retailers aren't in the dark they just know the rules.


Consumers see the headlines, 6 year consumer rights without knowing the hoops they need to go through to use this so called rule.


You don't have a 6 year warranty, you rights become limited after 6 months so the onus is on you, not the retailer to prove you are entitled to that replacement.


Don't confuse a warranty from the manufacture to your consumer rights.

spadoosh

There isnt a 6 year warranty rule.

A warranty is in addition to your statutory rights and is usually something that is taken out in addition to just buying the product.

Im guessing youre referring to the 6 year time frame you have to make a claim against faulty goods. This is very different from what you describe.

Basically goods sold have to be fit for purpose. Things like white goods are typically expected to last a reasonable amount of time. So if for example you get to year 5 and a white good breaks you could look at your consumer rights to see if its worth pursuing that way. As the fault has occurred after 6 months of ownership the onus will be on you to prove that the fault is inherrent and not something that has developed from use/misuse.

The best way of looking at this is with mobile phones. Very few people would expect a typical mobile phone to last 6 years. Certainly not a full performance anyway. Under the CRA you could easily argue that you should be due a refund however because most people wouldnt expect the phone to last this long youre unlikely to get anything in the way of recompense.

With regards to your steering wheel id say 6 years would be top end life span as such you shouldnt expect to indefinitely get it replaced when a replacement breaks before the 6 year mark to bring about a claim.

So your consumer rights and warranty rights are different. They dont act the same they dont do the same. One is statutory (the minimum you can be offered) but that doesnt cover all products for all faults. Where as your warranty is above and beyond statutory requirement (usually easier facilitating returns and faults etc) but limited in their timescales and typically cost money.

societys_child

As you probably now know, there is no 6 year warranty rule. That'll be why retailers are in the dark . .


(suppose you could buy a 6 year warranty, maybe)

davidmcn

societys_child wrote: »

As you probably now know, there is no 6 year warranty rule. That'll be why retailers are in the dark . .

The first rule of the 6 year warranty rule is that you do not talk about the 6 year warranty rule...

BoGoF

As the saying goes "a little knowledge is a dangerous thing"

JJ_Egan

OP Where is this actual six years warranty law you are quoting from .

I mean actual UK law not the EU directive .

agrinnall

Richer Sounds 6 Year Supercare.


https://www.richersounds.com/information/faq_guarantees