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Fraud Dispute with Bank/PayPal
Hi all, I hope someone might be able to help us. My fianc!e had her debit card details stolen. These were used to setup a new PayPal account. The thieves used it to buy 3 iPhones through eBay. When she noticed the fraudulent payments she notified her building society (Nationwide) and PayPal. She was advised by PayPal to…
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Car Carpet Kit Calamity
Hey All. I wonder if anyone can advise... we have a situation with the company that sold us a Dax Cobra Car Kit... 1) it was poor quality when we specifically requested their premium high grade quality 2) the components didn't fit our car, and no diagram was provided 3) when called for help the shop didn't know which parts…
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Issue with keys
Hi All, After some help. I purchased a lock online from a reputable lock company with a set of two keys 14 months ago. We also ordered an extra key to be cut. The extra key is fine, however the two original yale keys that came with the lock no longer work - they will not lock my front door. We called the company and they…
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Iceland foods' supervisor tried to snatch my phone!
hi everyone, Sorry this is a lengthy post but only reading a little context will give you the idea of the whole story. me and my husband tried to return a surf box at Slough Iceland today, which was bought from Southall. We got the same box in cheaper price. The supervisor ill-treated us by lying and misbehaving. 1. When…
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Phone Convert - Phone Recycling company not paying
Hello, Earlier this year, I sent in an old phone of mine to a company called "Phone Convert" and have still not sent payment or returned my device to me after multiple requests. It all started in early March when after about a week or so after I originally sent the device to them, I hadn't received payment from them. After…
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Advice on serviced apartment compensation offer appreciated
What did you buy? Two nights in a townhouse, total cost £1002 When did you buy it? May 4 2017 Where from? Direct from the company How did you pay? Credit card What went wrong? It was for a wedding and we needed both shuttered windows in the bedroom to be open so that there was natural light for the bride’s make-up to be…
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My Hermes Problem
Hi We recently sent 2 items in one box with My Hermes on 15/4/17, The customer sent us a email that it had not turned up so we tracked it and it said it was at local depot but over a month has gone by and it still has not changed, We contacted MyHermes and all they keep answering is that the items were breakable(2 Vintage…
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Faulty appliances in a new build
Hi, We recently moved into a new build property and our hob broke after 2 weeks and now only one side of it sparks and lights. The builder say we have to go through the warranty with Hoover who came out quickly but disappeared again as they needed to order a part and never reappeared. It's now becoming beyond frustrating…
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deleted as not seen as an issue by bullies on this board
Deleted due to bullies on this board.
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DHL missing parcel
My girlfriend recently had something sent to her via DHL, with a combined item/delivery charge value of around £50.00 As she was going to be at work on the day of delivery, she elected to have it delivered to a DHL Service Point (a cornershop style store) near where she works so she could collect it on her lunch break. She…
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Curry pc world laptop faulty
Hi I'm looking for a bit of advice if possible. I bought a laptop from curry's specifically to record music on, but within a budget and was advised to buy the HP pavilion 15 which was on offer. It was very noisy in the store but I bought it on their recommendation. After getting it home and switching it on, I found it very…
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Training provider failed to submit paperwork
Not sure if this is the right forum but here goes:- I am dealing with a benefit claim for an individual. This is his story. 1) Paid £800 for training and a professional qualification. 2) One classroom based assessment and 2 on site assessments. 3) The first assessment carried out by the company he paid the money to. 4) The…
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Indesit washing machine and conflicting info
After research decided to buy indesit eco w/machine and extended guarantee. On the indesit website it states that a 40 degree wash should be 45minutes....in the info that came with machine there is no such programme.! Have had 2 engineers out and both say no problem with it....have another one coming out tomorrow !!:mad:…
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MEDION Faulty Laptop and dreadful service
Hi All. I need some advice on my current situation. I bought an expensive gaming laptop from Medion on 8th March for my Sons birthday (14th April) I let him have it early when it arrived in March only fo rit to catastrophically fail (Medions words) after just 4 days. It was returned and replaced after a dispatch fiasco…
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Cancelling my Total Fitness Membership
Hi All, I urgently need some advice! In March time I rang Total Fitness asking to cancel my membership and provided them with the reasons why. I was told this would take effect and that it was cancelled. I was charged the month after for my membership so i went into TF and explained how i cancelled, the lady told me she…
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Parking Issue
Hi All, I need some advice, as the CAB lines are busy at the moment. An appeal was put through to UKPC on the 1st April 2017, i didn't hear anything from them. Today have received a letter from their debt collection agency saying an 160GBP is owed, previously this used to be an Invoice, is that still the case. When…
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Mis-sold Bannatyne Gym membership
Hi All, Just wondering if anyone has had any success with getting up-front gym memberships back? I paid nearly £700 for a 12 month Bannatynes gym membership having been told there was wifi in the gym and that all cardio machines had music channels on. Neither proved to be true and I tried to cancel as I need music to…
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Interparcel/PostNL/Hermes issue
Hi, let me start saying that I didn't know that Interparcel/PostNL were using Hermes for dispatching from the UK. If I knew it, I wouldn't have chosen the service at all. With this premise, my parcel going to Germany is stuck at the London Depot since last Wednesday. I raised a formal complaint and the answer was: Post NL…
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Faulty PC from PC retailer
Hi I purchased a PC from a business seller via their ebay shop with my Credit Card. Several weeks later it started to freeze and only way to fix was to reboot PC, this was happening every 30 mins or so. As this come with a 12 month RTB warranty i contacted the seller via eBay and after 4 days the seller replied instructing…
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Refusal to repair an item under warranty - what action to take?
I bought an LG G4 phone in January 2016. These phones had an inherent fault where the "motherboard" would fail and, sure enough, mine went about 6 weeks ago. LG repaired the fault by replacing the faulty board. All's well so far. Just over a week ago, the screen on my phone suddenly died. I could get sounds from the phone,…
