-
Jessops return if opened?
I purchased an on camera microphone from a Jessops store today for my Canon DSLR. I tested it out this afternoon and there is barely any difference between the sound quality of the external mic v the inbuilt DSLR mic. The advert says it should produce high quality sound...but after various tests with and without auto gain…
-
Returning items bought online
Hi all I am having issues returning an item bought online. I purchased a fan which I received yesterday. I am not impressed. It was quite expensive £70.00, and it just blows hot air out, even when on the full setting. I believe I have a right to return this item under consumer rights regulations. I happen to believe it was…
-
Argos cancelled my order - wrong price
Hi, Yesterday I bought fridge at Argos store for 133,99 (prev 749,99) with delivery on next Friday. They had (in the store catalogue) two different item numbers (and prices) for the same item. In the cashdesk I asked them twice if price is correct and received information about clearance of a lot of products. Today I…
-
Exchanging goods as part of a package deal
I've booked a package to go to the Lions rugby tour to New Zealand. It includes flights, game tickets and a merchandise pack including a jersey. When I booked the tour online, back in August, I had to specify the size of jersey I wanted and the company said that no exchanges would be made if it didn't fit. I chose the size…
-
Returning used/opened items bought online
Hi everyone, recently ordered some computer parts from morecomputers.com which arrived last Friday 19th May. I'd like to return 2 of them for a refund now. I've opened and used both items. The items are a motherboard and power supply, so nothing like software or perishable items, or stuff that can be used up. They are in…
-
Korean Air
Thanks to anyone who replies. This site is a valuable resource. I am flying Korean Air despite hating flying. I chose a more expensive direct flight and the ability to choose my own seat was included. I hope this would make the journey more manageable. When I came to book seats I was told my ticket type no longer included…
-
Viagogo - help!
Not sure this is the right place for this query but hopefully someone might have advice. Two of my daughters separately went on-line and bought tickets to the Adele concert for my husband and I. One daughter got through to the bona fide ticket line and bought tickets. The other daughter - unaware that this had happened -…
-
Claiming compensation after I've returned the product
Hi, After months of waiting, a wrong delivery, damaged when finally delivered, having to take days off work, driving 50 miles to collect an irrelevant and mysterious replacement part and then being offered an insulting compensation amount, we've decided to just give up on them getting it right and return the product. The…
-
Amazon
Amazon have withdrawn £79.00 from my bank. This was cancelled on 17th March 2017 I got confirmation email to confirm this and kept. They are saying can't see this email. What are my rights please? In my mind someone from Amazon has gone in and set it up. :mad: Had reply from them. Gets better read their reply.…
-
Restaurant refund??
We had an appalling experience at a restaurant we visited today, which we asked for a refund for but the owner refused and became extremely aggressive - to the point that the man standing next to us gave us his name and number and offered to be a witness for us. But is there anything that we can do? I've spent all evening…
-
Sold a demo item as brand new
Hi guys, My first post here and I'm just looking for a bit of advice. I bought a pair of headphones last week from Dawsons as I thought I lost my other pair. The other half found my pair that evening and I tried to return the new ones. They were unused - still have the protective plastics etc on them and I had the receipt…
-
Virgin media problems yet again.
Ok trying to get my head round this, November 2015 given loyalty discount to stay and got fastest line speed and inclusive line rental and unlimited calls at £36 per month, Febuary 2016 bill went up and they say its due to price increase I should of been informed about but then admit the original discount was done wrong…
-
My credit card details held against my wishes
Hi I've just renewed with Tesco car insurance for another year. Afterwards I asked them once again to turn off autorenew which keeps mysteriously turning itself on ;) . Anyway never mind. The transaction has taken place now but they still are holding my credit card details, I have asked them to take it off and they refuse…
-
Go Electrical faulty item
I recently purchased a steam cleaner from go electrical, when I received the item it was faulty. I contacted go electrical who told me to contact the makers which I did and was informed to contact the company I purchased from. Go electrical sent a returns label, I returned the item. They are saying the item is not faulty…
-
I feel such a fool...
I hope someone can help... I feel so stupid over what I have done, and have now only just realised that I was emotionally manipulated. Been very gullible. I started a counselling course. That was the first mistake because I suffer from anxiety and mild agoraphobia, but I have always wanted to be there for others and feel I…
-
Auto Renewal
Is it a legal requirement for a company to give notice of a renewal a certain amount of time before they try and take money? April 2016 I purchased a years subscription to some on-line software. At the bottom of the footer (i.e bottom of the small print) of the invoice received via email in April 2016 were these words "The…
-
Curry's returns policy?
Hi, i've not contacted them yet, would rather come on here first. i purchased a washing machine from their store in Preston last July. it's still under warranty. in the last 10 months i've had to call an engineer out for the same fault, twice. the same fault has now occurred for a third time. am i within my rights to now…
-
Solicitors using a letter written for me as example advice please
Hello Sorry I don't know if I am posting this in the right place! In the last year I have had issues with my daughters name and have been using a solicitors to try and get! her name changed to mine. My husbands friends have also been going through this and using the same solicitors. My issue is, the solicitors have showed…
-
John Lewis Refund - Chargeback or Section 75?
Hi All, I'd appreciate some advice on a current issue I'm having with an online order that I've returned to John Lewis. I had placed an order on John Lewis' website about 2/3 weeks ago for a bundle deal on an Apple Watch and Beats wireless earphones; the order was placed on the last day of the offer. The following day I…
-
Refund for Returns Postage Costs Online
Hi everyone, I just want to know if I am accurate regarding my consumer rights. I bought bikini bottoms from Amazon (not fulfilled by Amazon). Delivery was free. They don't fit so I want to return them in their original packaging with the hygiene sticker. I tried them over my own underwear. I checked the returns policies…
