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Car key
Hi all Quick question please Looked at a car on Autotrader recently, went down and bought it from the dealers and Im very happy with the car. Just after getting the key, I checked for a spare in the car as he said all the other bits are in the car itself. I couldnt find a 2nd key, so went in and said im sure the ad…
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Faulty door lock on new door
Hi Everyone, Really need some advice on how to tackle this problem. I had 2 doors and 4 windows installed by a very well known double glazing company on 8th May this year. After the installers had left I locked the backdoor. A short while later I went to unlock the door and was unable to, the lock was jammed. I was unable…
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Unknown Person CCJ @ My Address
Hi all, Hoping someone can help. BW Legal have issued a CCJ and are sending baliff letters to my grandparents and i's home address for an unknown person named David with our family name, their is nobody named David in our family We have yet to communicate with BW Legal as we do not know what to do and are unsure what we…
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Faulty Product from Boots
I bought an electric toothbrush from Boots in their Black Friday sale...it retails normally for £270 but I paid £80. This week it developed a fault and broke and I returned it to store with the receipt to get a replacement. I was told because they didn't have the exact same model (which funnily enough IS listed on the…
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Faulty watch
I bought my husband a watch from watchshop a couple of years ago, it broke so I sent it to the maker to be repaired. It has a lifetime guarantee. They can't fix it because the parts are discontinued. So they offer 215 pound towards a replacement we just have to pick one. The watch I bought originally was a Skeleton watch…
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Can carphone warehouse do this?
A grind of mine was quoted a good upgrade price plan. When he called them to finalise he was told he was quoted wrong and the price was jacked up. If he was quoted a price is it not law somewhere that he can get the product at the agreed first price? As of yet he's signed nothing and told them h will g t back to them.…
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debt collectors for somebody not known at address
Several letters have been sent to my address for a person I have never heard of. I returned them to sender but have now received a letter from a debt collection company (Jacobs) demanding proof that this person does not live there. This was my late father's house which I inherited. I recently moved in because it's more…
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Cancellation request before dispatch notification: Who's responsible for rtn postage?
This is an order I placed online (small, cheap, item - return postage wont be expensive and I haven't contacted them again since receipt, so dont know their position - just curious on what the legal position is). The diary of events so far was: 22:23 - 12th May - Order Placed online 22:24 - 12th May - Order Confirmation…
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Faulty camera bought at Argos
Not sure what to do next. I bought a camera at Argos on Saturday for a family member's trip away the following Friday. Opened the box on Thursday to work out how to work it, turned it on and the screen is broken. Looks like it has been dropped. I know it wasn't us as it hasn't been out of the box, and the box has been…
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What can i do here?
I ordered a new pc online on 4 May 17 with an advertised delivery of 10 days. It is now 20 May 17 and still no sign of the pc. However, i have just checked their website and the same pc is £40 cheaper. Am i able to get the £40 difference back? Should i cancel and re-order at the cheaper price? I understand prices…
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Retailer missold - Rights?
Hi, We have a water feature that was purchased via a given garden retailer. However, a few years in and I was looking to obtain some spare parts via the same retailer. I.e. Transformer, replacement cabling, led lights, water pump. Long story short, I had been in touch via email to query the required spares and prices. But…
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Is this right? B&Q refund to credit note when part pay with Gift Card?
Hi, this doesn't seem right to me so I'm here to pick your expert brains. A couple of weeks ago I spent a little over £80 in B&Q on paint & brushes, £30 of which was paid with a gift card. The remaining balance of just over £50 was paid on a visa debit card. Painting job done, today I return to B&Q with one unused tin of…
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Help! Ebay seller not replying!!
Can anyone help me? I bought running shoes on ebay for £84.99. They hadn't arrived by the time I went on holiday - a week after the predicted date - and I warned the seller I wouldn't be able to accept the signed for package after a certain date. they arrived when I was away for 2 weeks and so they were returned by Royal…
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HCEO - Bailiffs
Hi, Does anyone have any experience of using them? If they don't keep to their side of the agreement, can you just let go and find another set of HCEO? I was being represented by the Liverpool / Colwyn Bay office. Their side of the agreement was a revisit to the debtor would have to be made within 14 days of the last…
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Help on challenging extended warranty
Hi all, Unfortunately my TV screen has some issues, so raised the claim few weeks back. I was told the part is not available so cannot be repaired and i was offered a new TV. My TV was bought for £1800 in 2012, and have been offered significantly lower TV which is missing features my original TV had. I am asked to take the…
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Advice dealing with a hotel refusing free Cancellation option
I'm hoping someone can offer some advice on our options for an issue we are having. We have reserved a room with a hotel in paris for December through booking.com which had 2 offers included - reserve now, pay on arrival and free cancellation until the day before arrival. Since reserving we have been occasionally checking…
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Help interpreting bill-spaghetti from energy company
I've had a dispute with an energy company, where they have accepted responsibility for causing me an issue that resulted in overcharging. They have since promised me reimbursement and good-will payments and I still have a credit balance with them months after leaving (this should have been automatically refunded). The…
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Tesco warranty hassle
On 10/07/16 I bought a Sony BDF5100 BLURAY PLAYER from my local Tesco for £84. I have discovered that the item has the following problem: [Will not recognise Blu-ray disks]. I returned the item to my local store with the original box and receipt well within the 1 year warranty and was told to contact the helpdesk, which I…
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Very - changed their mind
I ordered a vacuum cleaner from Very on 11 March 2017, using a £30 discount code. Was £99, but offer meant it cost £69. When it arrived, I gave it a try and found disappointed with the performance and it scratched my hard wood floor. I contacted Very customer service and explained. They said I could return the vacuum as…
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Furniture bought, company now in administration.
It would be greatly appreciated if someone could let me have some legal advice about the following:- I bought some furniture on the 11th of March this year with a six to eight week delivery time. I was told a couple of weeks ago to expect delivery w/c 15/5/17. However, last week the store it was bought from went into…
