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Online purchases Rights
I ordered an Epson printer from Amazon which was delivered on Thursday This is the 3rd Epson I have bought. I ordered XP405 and while handling it and trying to set it up find that it is very flimsy It us light but even plugging in the cable at the back comes out very easily. I am wondering if I could ask them to return…
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Oakley Watch
Hi All Not sure if this is the right page but just wanted to find out what people thought. I bought an Oakley watch back in 2005, around 2008 the battery went, so sent it back to Oakley for a new one and clean up. A few months ago it went again so contacted Oakley and sent it back for a new battery. Anyway had a call off…
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Section 75, item has become faulty
Hi everyone, I've never used a forum before so please forgive me if I'm a little slow and unsure of how to work this :o I have had an Argos card for a couple of years, not sure if its a credit or a store card but its the one you can only use in Argos or at Homebase. I bought a laptop last year (20/07/12) at Argos, I put…
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garage damaged locking wheel nut
A garage beginning with K has damaged my locking wheel nut on one wheel - I have since removed all the others without issue. What I'm pretty sure they did was use the air gun and it slipped off - it is rounded that way. They have agreed to pay for the replacement key but not for the cost of removing the now stuck wheel…
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posterxxl - problems
Can anyone advise me on how to proceed, I have made two orders to posterxxl, one recently and one sometime ago, both canvases are of gorillas taken in Uganda and I wanted to hang them together. Both canvases have the same dpi, the first canvas is great, brilliant vibrant colours, the second canvas pale and insipid so I've…
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refund for Pilates class?
Hi There, I contacted a pilates instructor who on her website said she was starting a beginners class on the 2nd May. She responded saying there was a class starting a week earlier, on the 25th. I paid for 8 classes for my wife and I to secure a place. On the 25th, it was just the two of us. We were given the class, but…
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Problems with customer service from Cartridge World
I have been buying refills from Cartridge World for some years & found a closer branch because of it's convenience to where I live. I found a problem with 3 colour cartridges bought last year from the branch in Vauxhall, London. I tried to get help with problem but found there to be none & the answer given was to buy new…
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ebay and long distance selling regulations
Hi people, Okay so I don't have a problem here, but stumbled across something and thought it would be interesting to get opinions!.. So, In one of e-bays help pages with regards to returns - it states this: "In general, the seller is obliged to pay for the return postage & packaging unless they have specifically stated in…
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How many repairs must I accept ?
Background. I am an MMORPG Community Manager and in January 2011 was looking at moving to a new title my 5 year old Alienware might struggle with so needed something beefy and with punch enough to “future proof” me (a term we use to ensure we can run any game out there and for the next 5 years atnear to maximum settings)…
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Travel Republic changed booking after payment
Hi can anyone tell me where I stand legally? I booked and paid for accommodation through Travel republic. I booked a 1 bed apartment all inclusive. They have now contacted me to say there was an error on the website as the hotel don't have apartments and don't provide all inclusive. They want to give me a twin basic room,…
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Purchase question
Hi, I've just bought a new piano, for £13,000 The first thing I asked was 'Is the piano new' and was told it was, then finally again at point of sale 'Is the piano brand new' and was given the same answer - the product is described as 'new' on the website also. I have since looked up the serial number on the invoice given…
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Faulty new washing machine help please!
Hi all. I'm looking for some advice please. Yesterday I took delivery of a new Hotpoint washing machine (Aqualtis AQ113D697E) which was plumbed in by my hubby. Today, upon attempting my first washing load, the machine has developed a fault and is displaying an error code. After a long discussion with Hotpoint, in which the…
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Legal Centre Internet Site Scam?
I purchased a draft legal document from legalcentre.co.uk for £24.95 on Monday I don't think the site is working any more. I did not receive the email receipt and when i log on I can't access the doc I've purchased. They are not replying to emails and their phone number is not working. Has anyone had dealings with this…
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Problems with CSL
Hope I am posting this in the right place! Any advice will be grateful. I bought a sofa for cash at CSL last August. The sofa sagged after a month, after complaining we had an inspector came out a month later. When opened up it transpired the mainframe was snapped, and probably been dropped prior to delivery. Then came the…
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Rights for Distance Selling / Faulty Goods
Hi, I hope someone can help. I recently purchased a set of speakers from an online supplier. I have two potential issues. 1) When the item arrived, it had a despatch note attached, written from the manufacturer to the retailer. It appeared to suggest the item was being returned repaired. ie. I wasn't receiving a new…
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JustCloud Backup - Where do I stand
I signed up to Justcloud online backup in June 2012 and paid £95 for 2 year, starting out it worked fine for the first few months, I then realised that it had stopped automatically backing up my files. I tried restarting it and again it would back up for a number of days and stop again. I also tried all of their…
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How do i get eurocarparts to exchange a wrong part for my car
I have bought some car parts from eurocarparts but they have sent one wrong item :mad: so i contacted them through live chat to tell them that the part that i have received is different to the part i took off and also the part came in a eurocarparts box and not the manufacturer box, I then get a reply asking for my cars…
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Consumer rights-Royal Mail
Hello Please can someone advise me on the following? I've posted aftershave to a buyer via royal mail second Class recorded. The item was lost and I have refunded the buyer. Royal Mail have rejected my claim for compensation On the basis that the item is flammable. I can understand this, however I feel given that This is…
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Betaliving can I cancel due to poor service?
The salesman visited us on 13th March and he said if we agreed to the kitchen before he left it would be fitted within 3 weeks. So we agreed and kitchen was due to be fitted the first week of April. Or so we thought, as we had a phone call at the end of march saying it would not be ready until the middle of April. A few…
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House damage.
I'm not sure if this is the right board, but i'll give it a go. A couple of years ago, my friend purchased her council house, it's the 2nd in a row of 6 houses, so classed as a terrace. It was double glazed, but last year she had white cladding under the downstairs and upstairs window, also she had a facia board under the…
