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Virgin Media Probs
Ok I shall try and keep this as short as possible Last Nov I phoned Virgin asking to cancel my services as it was getting to expensive. They put me through to retentions who offered me quite a nice discount making my bill from approx £45 to £31 and a new superhub.But this offer dropped me down to a lower TV package which I…
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Signature "forged" for delivery confirmation but the item wasn't delivered as it says
I moved to a new house in mid-November and have ordered most of my furniture from John Lewis to be delivered on the same day I moved in to the house. The Ashton Bedstead I ordered for my daughter never arrived, which I was told that will come separately in few days time as they couldn't source the bed. However, this bed…
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faulty lights
Hi there I'm a newbie poster but would appreciate some advice. On 12.08.2012 I purchased a 20m string of festoon lights with LED bulbs from an Ebay shop for a party I was holding that month. I used the lights in a marquee for the party a few days later and on putting them up, realised one of the bulb glasses had separated…
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Upset on-line customer
Hi my daughter has spent her christmas money buying some real hair -hair extensions on line from a company that states on their web site that they can't be returned once opened. Unfortunately we could not see how thin & sparse & unusable the extensions were until they were out of the packet. I've e-mailed this company…
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Have I been mis-sold & can I get a refund?
I bought a pushchair travel system in March 2012 that consists of a car seat, carry cot and stroller. My Baby is now at the stroller stage (baby is 9 months old) and the straps on it are already too tight. They have been expanded to their maximum and cannot be any looser. I was told that this pushchair would last until my…
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Competition Win but no Comms
Hi everyone, I'm new to this so apologies if this is in the wrong place. I was lucky enough to win a BoxPark Advent Competition prize (a clothing 'makeover' and free outfit) with a 3rd party store, located in BoxPark complex. I received a winner's email from BoxPark's PR & Marketing Assistant on 23rd Dec which basically…
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one4all gift card troubles!
My partners mum ordered a one4all gift card online for us for christmas which never arrived. She contacted one4all who said this had happened to lots of people and the card would most likely have to be re-issued (which may incur a small fee), so they would look into it and call her back. After a few days she hadn't heard…
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Magnet Kitchen
We are in the process of having a top of the range magnet kitchen fitted. However we have learned that the one we bought has been discontinued, which they must have knew about while we were ordering it. Some of the parts were missing and they have supplied them from the replacement to our kitchen which is a different…
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What defines a transaction?
Hi, We received a voucher recently for 50% off nappies at Aldi. Not the most exciting offer you probably think, but priorities suddenly change with a 3 week old! Well, the voucher said 'valid only for a single transaction' which we took to mean we could buy as many packs as we wanted at 50% off, as long as we did it in one…
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Receipt Issue
Hello Firstly if this is in the wrong place I am sorry... I have read even sublink trying to find the right place. I have heard you are a helpful bunch and hoping you can help me? I bought 3 pairs of Ugg boots from Gunwharf quays in November 2012. I sold one of the pairs on ebay, gave one pair to my mum for xmas and then…
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what to do with uncollected goods
Hi All, I have a question and hope you can help. Basically before Xmas hubby ordered some items from a well known retailer. He changed his mind and cancelled, however they had already dispatched, the items were delivered to his work place and left at reception so he could not reject them. Anyway he has contacted them a…
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very.co.uk
anyone had problems with getting faulty goods replaced from very.co.uk, ongoing problem for nearly 9 mnths and still no joy
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BT Voucher offer but never got Voucher advice
I signed up to BT under there £50 Sainsburys voucher offer back in Sept it got to Late Nov and never got the voucher. so i contacted them and they looked into it and then on Dec 18th they said they was going to send a new voucher which i would get within 15 days. but guess what i still have not got it and thats almost a…
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Reasonable / legal time frame for refunding delivery costs
Morning all, If an online company offered to refund your delivery costs because they dispatched the product late, how long do you think is a reasonable time to wait for the refund? The company have acknowledged the error and offered to refund the money (before I asked them to) so the question is, from the moment they say…
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Damaged in transit advice please
Hi everyone, hope this is the right place to post this, apologies if not. I bought a ride on car for my daughter in early December (free postage as over £100) and it was delivered 2 days later (8th dec) The ts and cs on the website which are mandatory at the checkout to be read (a tickbox needs checking and there is a link…
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Blockbuster Market Place
Just want to know if i have a leg to stand on so to speak. I found a cracking deal on a xbox game, black ops 2, it was £24.99 pre owned and i used a £5 money off token. Ordered straight away! I then shared this deal like a good money saver does. People ordered and the game went out of stock. People who ordered after me had…
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Hair Salon Mishap - what now?
Hoping someone can help... I dyed my hair red a few times at home last year, and then had it dyed brown with blonde highlights at a salon. I went to a different salon today, after my hair had grown around 2 inches and asked for my hair to be dyed as close as possible to my natural colour (mousy brown) as I do not want to…
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Item ordered but not yet delivered - price reduced....
Hi all - I'm sure someone must have asked this but I cant see anything specifically like my situation so apologies if this is an old chestnut. However, if you could bear with me and give me the benefit of your wisdom it would be much appreciated... I've ordered a chest of drawers from Laura Ashley 2wks ago for £400 and on…
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Counterfeit Product - Claiming money back
Hi, I'll put the question here with all the information about the situation below... The question is: 1. Should I return the goods to the company with the Airsure cost of £95.04 if they email back and confirm that they will issue a full refund of £429.60? 2. If they don't confirm that they will issue a refund for that…
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Should a front door keep out drafts?
Hi All, Looking for advice / direction, will try and be concise: 1) WHAT - Bought and had fitted a uPVC front door to a 'normal' end terrace 2) WHEN - 2010 3) WHERE - From show room 4) PAID - Cash / Debit Card 5) WRONG - Drafts 6) VENDOR - Saying nothing 7) SOLUTION - Refund Over 2 winters I have noticed the door lets in a…
