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can I take it away?
I recently took an electric bike to a repairer who didnt seem to want to take it in (for whatever reason) and appeared ignorant to speak to. I told him I was sure it was wired wrong and gave him the wiring diagram I had made up (which he didn't seem bothered about) and asked if he could check that. While in the workshop I…
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washing machine
Hi i have bought a washing machine from currys last year and i got extra cover out on it. We live in a mobile home park when we went in store we told them we lived in a mobile home park we asked if this whirlpool one would be ok the sales woman said yes this would be fine so we bought the washer and the extra cover. So now…
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Is it possible to get a refund when contract is business to business?
hello, i work for a company which paid a fee to a website company to publish some informa tion... the information published was not correct... the website company agreed to remove the information but refused to refund the cost.. on the grounds that the contract is business to business ... can this website do this?
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Problems with Toshiba TL868B 3D TV and FPT-AG02G Active Glasses
Hello Just wondering if I could be offered some advice regards the above purchases. 1. I purchased both end of March 2012. 2. TV failed after a week and was replaced by Currys (Pixmania had sub contracted my order to Currys). TV was swapped for a direct replacement under Currys 28 day fault policy. Fault was horizontal…
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Technical Service Bulletin
Hi what rights do consumers have to see or be given a copy of a manufacturers technical service bulletin regarding problems when the manufacturer accepts the dealers warranty request on the customers behalf.I have asked my dealer for a copy of a tsb which i know he has but he has declined my request.Thanks
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Argos refund on tablet
I brought my son a tablet for christmas and want to return it but dont know if i am entitled to a refund or not. I dont think it is faulty but the internet on it is very slow and the battery life doesnt last much past an hour, the screen is also unresponsive sometimes. I have read reviews and it seems people are having the…
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Belgian Consumer Organization Sues Apple For Not Respecting Warranty Law 72
http://www.test-aankoop.be/nt/nc/persbericht/testaankoop-daagt-apple-voor-de-rechter "For many years warranty issues are at the top of the charts of complaints dealt with by consumer organizations. One of the recurring problems are the complaints about Apple. 'Test-Aankoop/Test-Achats' found major problems fixed on the…
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HMV Not Accepting Vouchers - Surely This Is Fraud
Im sooo angry about this its not true. Surely selling vouchers when you know your in financial trouble is fraud as your selling a product that you know you are unlikely to honour. Joined the thousands that undoubtedly brought people gift vouchers from HMV for Christmas today. Im even more annoyed as I vaguely remember…
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Comet Total Product Care
Hi guys :) I have a Comet total product care package that i bought for my fridge freezer. It expires this year, just wondering, as Comet have now gone under, whether my cover is still valid. I've run the number on my documentation, this takes me to an automated service that tells me to check a website...which doesnt…
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Ford fiesta common fault
I have been told that my car needs a new abs module and pump, starting price £700 plus vat. Signs of problem were the abs,handbreak and red warning lights showing. I have no speedometer, no petrol light or main menu. I have googled this and it appears to be a common fault with Ford My car is 6 years old and have only done…
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Buying a house
Does anyone know where I stand? I Saw a house for sale in September, made an offer, and it was accepted. Over the course of the next few months, I have paid £3000 in legal fees, surveys, and mortgage fees. It now transpires that the vendor and her ex spouse, had never agreed the settlement for the property, and are unable…
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EU product defect discovered on first day - shipment fee refund?
I have bought a jacket from an Italian online shop. The jacket is defective. Their web site states that return shipment fee must be paid by customer. There is no additional info about returning defective items on their web site (I am waiting for them to reply to my email). I could not find any specific info for my…
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HMV administration and returning goods?
With HMV going in to administration will I still be able to get a refund for some goods I bought? I bought two copies of a game (I thought) in the sale but the price sticker was stuck over the writing on both packets which said that the game was not included and was just a pre-order code inside. Upon opening the box the…
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Excess postage
Hi, I ordered my wedding invitations online from the USA a couple of weeks ago. Today i got home to find a DHL notice saying tried to deliver parcel and that I owed £26 in excess postage before I can collect. I paid on a credit card and have double checked my order and paid for postage in my bill. I will have to pay the…
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Where do I stand - Lost parcel with signature!
Hey, I ordered some new clothes online with next day delivery. I waited in all day as the carrier responsible for delivering the items states deliveries are made up until 9pm on an evening. Well when 8pm starts to roll around you start to lose hope, so I checked the tracking details to find this: 15:00 Unable to deliever…
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Robbed by T-Mobile - How am I affected
Help please? I had 2 contracts with T-mobile, 1 for me and 1 for the wife, paying £70 per month. One phone broke in May 2012, Contract was due to expire in November 2012 so I let the contract wind down, paying £35 per month. I understood the terms so was happy to pay the money monthly and let it run down. I spoke to…
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Cancelling a contract with Kitchenhaus
Hi everyone, My wife and I have recently put down a deposit on a Kitchenhaus kitchen but now do not want to go ahead with the order as we feel that it is too expensive. In their terms and conditions it states that if an order is placed from within the showroom then there can be no refund. So my question is can they do that…
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refund on a fault?
I purchased a waterproof duvet protector from amazon marketplace. Got it and it did the job until i washed it. I followed the washing care instructions inside the product and it's clearly labelled with the care symbol for tumble dryer. At first I thought no that cant be right but i looked up numerous sites online to double…
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Liebherr fridge freezer problems
Hi all, quick question on my rights... We bought a liebherr fridge freezer 3 years ago.. Since we have had it nothing but problems. Contacted customer services whilst it was under warranty, they came and fixed it free of charge... Since its been out of warranty it's broke down twice, same part on both occasions, a pcb. As…
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Return charge for item not as described
Hi, This is my first post, here is my query. I bought a dehumidifier from BHS Direct, an online company. On their website the item was described as being suitable for a 3-4 bedroom home. When it arrived the box described it as being suitable for a flat or small 3 bedroom house. I have a 4 bedroom house, so no use for me.…
