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buyer arranges courier - i get bill
i sold an item on ebay -collection only, the next thing i know the buyer has arranged a courier to collect it so i'm asked to pack ready. they turned up and took the bike and now i get a bill for underpayment. the buyer paid £50 and now the courier want an additional 70 from me. I rang them and said to bill the buyer as…
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Cashback - Martin Lewis is wrong and you should get your money back
According to MSE: " the best way to approach this is to consider cashback as a bonus." This is WRONG as the offer of £££ from companies like mobile phone cos. mean the deals are going to be the cheapest and cashback should be paid as it is part of the agreement you have entered into and influences your purchase. To get…
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Something grim in my vinegar!
I noticed something that looked a bit 'wormy' in my bottle of Sarsons vinegar earlier. So I emptied the bottle and found what could be a long piece of onion (thats what I hope it is. Don't want to consider the alternative) and two tiny insects. One looks like a very small fly, the other looks like a fly but without any…
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Indesit washing machine
Can anybody help, I feel i've been conned! I brought an Indesit washing machine from Argos at the end of August. On sunday it flooded my kitchen, the engineer has just been and said the drum is cracked. When i asked what had caused it as the machine was only 5 weeks old he said a coin,yet no coin has been found! I didn't…
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Shop in administration, faulty goods, want repair via manufacturer HELP
Can someone help please and advise me what my rights are. Bought a Sony TV early last month from a shop which at the time had gone into administration and has now closed its doors. I have now bought a Media player and have found out that the HDMI socket is faulty on the TV. I phoned up Sony to get a repair done under my…
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Ask-reg.com NON DELIVERY!
Payed £450 for a number plate and received nothing, they are not replying to emails, the number plate is still available through the DVLA and their phone number doesn't work. They are on Quidco so have sent them an email and got a standard repky back about tracking? Annoying! So where do I go from here? I'm hoping posting…
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been sold used epilator! where to go from here?
I recently purchased a braun epil from tesco (it was one of they're silly priced items) i went to take it out the box 2 nights ago to find it's actually previously been opened (hygiene wrapper missing and power cord tangled in box) therefore possibly used, obviously this is disgusting with a capital D however i know they…
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Pass and Go Driving
Hi my friend booked lessons in advance with this company last year, when she called to book her lessons they said the guy teaching her has left so she has lost her money, which is around 400, this cant be legal can any one help and advise who she can contact to for advice.Thanks
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How can I claim plane seat money back when given wrong seat?
Just flown back on Air Transat from Toronto to Gatwick. We paid £28 last October to reserve a window and aisle seat in a row of 2. When we boarded we discovered the plane had been changed to a different model with rows of 3x3x3 not 2x4x2. We then had a window and a centre seat, both next to each other but we had to ask the…
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Received more than I ordered
Hi all. Basically my problem is this. I recently ordered one video game from an online website. I received the good on time, however instead of just the one copy of the game, I got three, exactly the same. I obviously checked my order and Paypal email, and they both stated I only ordered one copy. Am I under obligation to…
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Can someone help please- dont know how to advise
Bit of a complex one this, A friend of mine paid for a company to provide a service via bank transfer which they did with no problems, at the time she had to give them a card as cover incase there was any damages- which there wasn't. They have since contacted her to say they never received this payment, she has sent a copy…
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Vat
Hello, I hope I'm in the right place, so here is my problem: I booked a hotel via American Express travel services, as long as my flight was at 6am, Amex kindly offered me a transfer from Brighton to Gatwick airport for 75 Pounds. I received the following confirmation: Company TRISTAR WORLDWIDE City LONDON GATWICK Time…
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Ebuyer can I DSR?
Hello, Looking for a little bit of advice. I just got a new tv from ebuyer but im unimpressed with the speakers. They are just relay week. I have just got it out the box and set it up. Theres no damage etc However I have removed the plastic off the tv and the power cord. Can I get a refund? Thanks
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Letter of complaint about bone in food
I recently found a bit of bone 20mm long with a sharp end in my cooked chicken pasta tub. I aim to write a letter of complaint and will follow advice I've found on this, and other, websites. I have a few questions I'd like to pose... Should I send the bit of bone with my letter of complaint? Should I send the plastic tub…
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Which Plumber is Liable or Is it My Brother-in-Law?
I recently had some work carried out in my house by my brother-in-law (carpenter/builder), who also recommended a plumber to us. The work was to make alterations to my bathroom; remove existing suite etc, 2 internal brick walls to have a stud-partitions in front of them to allow the existing pipework to be hidden, without…
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Online purchase - want a refund?
Hi, Ive bought a dress online, but its arrived and i dont like it, it doesnt look anything like the picture online. I asked if i can send it back and get a refund, but they have said i can only have a credit note. I dont like anything else they sell so i definately want a refund. Does anyone know where i stand?
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Faulty item bought at half price. Now full price. What rights?
We bought a new microwave from Argos in April. It was on a half price deal of £59.99. Yesterday, it just stopped heating anything. My dh is taking it back today but the microwave is now showing in the catalogue as costing £119.99. We only want a replacement, but will they say because we only paid £59.99 for it, we have to…
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Item paid for not received - advice please
Hi, hope someone can help. We recently purchased something and only received part of the purchase. We are still waiting for one item, I have tried to contact the seller but have been unable to get a response via email and phone. Can anyone tell me where I may go next, in order to try and sort this out? We paid for the…
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Experian can't get my credit report right. Help!
For some time now, I've been trying to cajole Experian into correcting my credit report, with no success. (Unless you count receiving enough reports to paper my bedroom and enough copies of "Your credit report explained" to stack up and use as a footstool.) The initial problem was that my address includes a flat number,…
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American Golf
Last week I decided to buy a new golf club and trade in my old one, so I went down to American Golf and asked for some advice from what turned out to be the manager. I explained the problems I was having and he recommended a club for me based what I told him and watching me swing it a few times. I paid £70 and put in my…
