Shop in administration, faulty goods, want repair via manufacturer HELP

griffith31

Can someone help please and advise me what my rights are.

Bought a Sony TV early last month from a shop which at the time had gone into administration and has now closed its doors.
I have now bought a Media player and have found out that the HDMI socket is faulty on the TV.

I phoned up Sony to get a repair done under my warranty and they gave me the details to a local (not so local) repairer.

The repairer want me to pay £80 call out charge because its Sony policy not to pick up any TV under 32". So I have to pay that or send it to them, which I have no intention of doing.

My main problem is that for some reason I have misplaced the receipt and I paid by cash. However, I did register the TV as soon as I got it home thinking it would act like every other company's registration process, that my warranty will still be valid.

The repairer has told me they can't do any repairs under warranty without a receipt, which baffles me if I registered the product via Sony's site.

I spoke to Sony again and they are adamant they will not repair my TV which still has 11 months of warranty left on it, even though I told them the company is no more.

Ive just spent £250 on a TV thats faulty and is literally brand spanking new, still under warranty and they won't fix it for me for free.

I don't mind sending it to the repairer if thats my only option , but I want it fixed and I want Sony to acknowledge my warranty and the circumstances surrounding the shop.

I want to send a complaint letter, because surely I am still entitled to getting my TV fixed if its still under warranty and I registered the product, otherwise whats the use of having a warranty/registering the product.

Any help would be gratefully received to fight this case.

somethingcorporate

If one of the terms of the warranty is a requirement to have proof of purchase (which does not seem unreasonable to me) then you are likely going to come up against a brick wall.

It does sound like they will fix it for you, but that doesn't necessarily mean they will come to your house to do it. Since it is less that 32" again I do not think this to be unreasonable. Can you not get it to the repairer for less than £80?

The rights you have on the warranty can come with weird and wonderful terms (unlike statutory rights under SOGA) but since the retailer has gone bust you are going to struggle to get anything done the way you want it to.

Sorry I couldn't be more constructive, I think you could be in for a hard time here.

CoolHotCold

Unfortunately your contract is not with Sony, infact under law they don't even have to offer any sort of service to you.

Your contract is with the shop, the fact that Sony will provide a warranty is nice of them, but it means they can write pretty much whatever they want into the small print as the warranty is onto of your normal consumer rights (see SoGA where your consumer rights are with shop purchased from).

So in short, no law will help you as your consumer contract is null and void (usually when a shop is in a administration), depending how far and how long ago etc etc it was purchased you may be able to return it to the shop (but I highly doubt it).

davetrousers

Not really addressing your query but is there only 1 HDMI socket on the TV, I thought they normally came with 2 or 3?

Have you tried another HDMI lead?

macman

Normally what is required is not a receipt, but proof of purchase, i.e. a bank or credit card statement. If you paid cash, you're out of luck.

wealdroam

macman wrote: »

Normally what is required is not a receipt, but proof of purchase, i.e. a bank or credit card statement. If you paid cash, you're out of luck.

Yes Macman, that is usually the case when using SOGA with the retailer.

However, as a manufacturer's warranty/guarantee is in addition to your statutory rights, they can insist on a receipt and place any other conditions they like.

griffith31

ok cheers guys. Out of luck then. I was getting myself all juiced up aswell for a good ole fashioned letter fight with Sony. Looks like Im going to have to fix the blasted thing myself then, coz there's no way on earth im paying £80.

Unfortunately only 1 HDMI socket. I think it may be to do with the size as my Sony 32" has 3. I also bought a VGA to HDMI lead and im getting no signal - which is typical. You would of thought Sony would make sure all their products were compatible with each other wouldn't you. Im not being mugged off anymore. Time for a bit of DIY me thinks.

Thanks for all your help btw. much appreciated.

Elle7

griffith31 wrote: »

ok cheers guys. Out of luck then. I was getting myself all juiced up aswell for a good ole fashioned letter fight with Sony. Looks like Im going to have to fix the blasted thing myself then, coz there's no way on earth im paying £80.

Unfortunately only 1 HDMI socket. I think it may be to do with the size as my Sony 32" has 3. I also bought a VGA to HDMI lead and im getting no signal - which is typical. You would of thought Sony would make sure all their products were compatible with each other wouldn't you. Im not being mugged off anymore. Time for a bit of DIY me thinks.

Thanks for all your help btw. much appreciated.

Have you checked that its not the lead that is at fault?
Some of those things give dreadful quality.

Have you tried using a proper HDMI cable, to see if that works?

arcon5

Op-- I know this won't help you with this case, but may help you in the future... but if you had paid by credit card (purchases over £100) then the CC company are equally liable for problems so you would have been able to make a claim with them ('section 75').

More info can be found here

deanos

Do you have component sockets on the TV ?

You can use those instead of HDMI

griffith31

Yea HDMI lead works properly. Its the one I use for another bit of kit. Never have any problems. The media player is fine aswell as checked in another TV, so its definitely the actual socket.

I can't see it being no more than £20 to get one anyway, which beats £80 plus labour.

Component socket yes, but automatic recognition from them, no. I think you lose a bit of quality aswell. Could be mistaken, but im sure you do. HDMI all the way for me

Now he tells me CC's are the root to all evil but I think next time this will be the way forward. :cool: